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  • FIRST POST
    • TheClusk
    • By TheClusk 15th Mar 17, 11:48 PM
    • 6Posts
    • 0Thanks
    TheClusk
    Advice needed on solar panel loan
    • #1
    • 15th Mar 17, 11:48 PM
    Advice needed on solar panel loan 15th Mar 17 at 11:48 PM
    We bought solar panels on finance and after about 1-2 months in, we told the installers that they were faulty as they were not bringing in no where near what we expected them too. We were back and forth with them for about 18 months, trying to get the issue rectified and compensation for faulty solar panels.

    However, the company who installed them and sold them to us, went bankrupt. Now the loan company (who the installers used for finance) managed to send someone out (after 2 years) and fix the problem. However we have been paying full payments on faulty solar panels for 2 years now. And the loan company aren't interested in hearing about the fact they were faulty and that we were sorting compensation out with the company before they went bust.

    Is there anything we could do? We are pretty much owed 2 years worth of what our solar panels would have brought in.

    Thank you in advance
Page 1
    • DCFC79
    • By DCFC79 15th Mar 17, 11:51 PM
    • 28,956 Posts
    • 18,288 Thanks
    DCFC79
    • #2
    • 15th Mar 17, 11:51 PM
    • #2
    • 15th Mar 17, 11:51 PM
    Sounds more like a consumer rights issue than a debt free wannabe thread.
    Je Suis Charlie
    • TheClusk
    • By TheClusk 15th Mar 17, 11:54 PM
    • 6 Posts
    • 0 Thanks
    TheClusk
    • #3
    • 15th Mar 17, 11:54 PM
    • #3
    • 15th Mar 17, 11:54 PM
    Sounds more like a consumer rights issue than a debt free wannabe thread.
    Originally posted by DCFC79
    Ahh i did look for a more suitable thread but couldn't find one.

    My apologies. I'm new.

    I don't mind if an admin moves this to the correct section.

    Sorry again
    • Westie983
    • By Westie983 15th Mar 17, 11:58 PM
    • 3,557 Posts
    • 13,445 Thanks
    Westie983
    • #4
    • 15th Mar 17, 11:58 PM
    • #4
    • 15th Mar 17, 11:58 PM
    Ahh i did look for a more suitable thread but couldn't find one.

    My apologies. I'm new.

    I don't mind if an admin moves this to the correct section.

    Sorry again
    Originally posted by TheClusk
    Moved to correct section from Debt Free Wannabe to Consumer Rights

    Westie983
    Last edited by Westie983; 16-03-2017 at 12:01 AM.
    Save 12k in 2017 #16 Total £9475/£12000 78.95%
    Sealed Pot Challenge ~ 10 #97 Total (£252) +£158/£500 = 82.00% ( x 10)
    Xmas 2017 £1 a Day #6 Total £140/£365 = 38.35%
    Virtual Sealed Pot #1 Total £600/£1000 = 60.00%
    £2 Savers Club 2017 #3 Total (£1450)+£50/£2000 = 75.00%
    Total £12125.00/£15865 = 76.42%


    I'm a Board Guide on Budgeting & Bank Accounts, Debt-Free Wannabe, Disability Money Matters, and Savings & Investments. I'm a volunteer helping the boards run smoothly, but I'm not a moderator, and do not read all posts. If you see an inappropriate/illegal post then email forumteam@moneysavingexpert.com
    • forgotmyname
    • By forgotmyname 16th Mar 17, 12:59 AM
    • 24,707 Posts
    • 9,805 Thanks
    forgotmyname
    • #5
    • 16th Mar 17, 12:59 AM
    • #5
    • 16th Mar 17, 12:59 AM
    How much electricity did they produce and how much should they have produced?

    How many panels? Estimated total KW?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • wealdroam
    • By wealdroam 16th Mar 17, 1:08 AM
    • 18,073 Posts
    • 14,830 Thanks
    wealdroam
    • #6
    • 16th Mar 17, 1:08 AM
    • #6
    • 16th Mar 17, 1:08 AM
    As you appear to have made the purchase with a loan specifically for the panels, the finance company are equally responsible for the performance of the contract under Section 75 of The Consumer Credit Act.

    In other words, if you have a valid claim against the installers (if they still existed), then you have exactly the same claim against the credit provider.

    I am sure MSE's Section 75 article will help you.

    There is a section of that article headed If the retailer/supplier has gone bust - go to your credit card provider, but the whole article is worth reading.

    Not too sure exactly how long you have had these panels, but you only have a valid claim up to six years following the sale - there are different rules in Scotland.
    • TheClusk
    • By TheClusk 16th Mar 17, 9:51 AM
    • 6 Posts
    • 0 Thanks
    TheClusk
    • #7
    • 16th Mar 17, 9:51 AM
    • #7
    • 16th Mar 17, 9:51 AM
    How much electricity did they produce and how much should they have produced?

    How many panels? Estimated total KW?
    Originally posted by forgotmyname
    Thanks for the reply, I'll get the details when I'm home. All together, we have 16 panels. They produced exactly 0Kw for the last 2 years. They didn't fit them properly and there was a break in the circuit.
    • shaun from Africa
    • By shaun from Africa 16th Mar 17, 11:20 AM
    • 9,103 Posts
    • 10,218 Thanks
    shaun from Africa
    • #8
    • 16th Mar 17, 11:20 AM
    • #8
    • 16th Mar 17, 11:20 AM
    Before the installation was carried out, were you given a detailed breakdown of what the installation company estimated that the system would produce on a year by year basis?
    This should have included estimates for the money received from the feed in tariff as well as the savings on your gas & electricity bills.

    If you have this document, you should be able to work out a good estimation of the total money that you have lost due to the system not working and if this figure is higher than the finance repayments you have been making, it would make sense to base any potential claim on this amount.
    • TheClusk
    • By TheClusk 16th Mar 17, 11:39 AM
    • 6 Posts
    • 0 Thanks
    TheClusk
    • #9
    • 16th Mar 17, 11:39 AM
    • #9
    • 16th Mar 17, 11:39 AM
    It's not letting me quote posts on my phone, but thank you so much for the replies. They are really helpful

    Section 75 post, exactly the law and info I was looking for.

    And the estimations, yes we still have that with the original contract we got from the company who went bust.
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