Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Steve251
    • By Steve251 15th Mar 17, 9:34 PM
    • 7Posts
    • 2Thanks
    Steve251
    Retailers Exposed
    • #1
    • 15th Mar 17, 9:34 PM
    Retailers Exposed 15th Mar 17 at 9:34 PM
    Hi

    I run a computer repair and support business and as well as repairs we do sell goods.

    I'm a great believer in consumer rights Act but believe it is the retailer who carries the can. Here's why.

    Manufacturer builds a laptop computer and sells it to a distributor in a box
    the distributor sells that computer in its box to a retailer
    The retailer sells that boxed computer to a consumer

    13 months later computer goes faulty and returns it to the retailer under the two year warranty rule

    The retailer cannot return it to the distributor because it was sold with a 2 week warranty
    The retailer cannot return it to manufacturer because they only warranty it for 12 months


    Why is this allowed


    Steve
    Last edited by Steve251; 15-03-2017 at 9:35 PM. Reason: Spelling mistake
Page 1
    • LilElvis
    • By LilElvis 15th Mar 17, 9:48 PM
    • 2,945 Posts
    • 8,142 Thanks
    LilElvis
    • #2
    • 15th Mar 17, 9:48 PM
    • #2
    • 15th Mar 17, 9:48 PM
    What 2 year warranty rule? There isn't one.

    Perhaps you should read up on your obligations as a seller.
    • shaun from Africa
    • By shaun from Africa 15th Mar 17, 10:15 PM
    • 9,159 Posts
    • 10,292 Thanks
    shaun from Africa
    • #3
    • 15th Mar 17, 10:15 PM
    • #3
    • 15th Mar 17, 10:15 PM
    The retailer cannot return it to the distributor because it was sold with a 2 week warranty
    The retailer cannot return it to manufacturer because they only warranty it for 12 months

    Why is this allowed
    Originally posted by Steve251
    It will only be allowed if that is what your contract with the distributor states and if a manufacturer only allows 12 months for a warranty return, this is their right.

    As a retailer you should be making a profit on goods that you sell and the price that you sell for should have a margin to allow for some goods that get returned due to early failures.

    As LilElvis stated, there is no 2 year warranty rule. In fact, there is no legal obligation for any retailer in the UK to provide a warranty at all.
    You do however have obligations and rights under the Consumer rights act and it is these that you need to read up on.
    • unholyangel
    • By unholyangel 15th Mar 17, 10:32 PM
    • 10,715 Posts
    • 7,944 Thanks
    unholyangel
    • #4
    • 15th Mar 17, 10:32 PM
    • #4
    • 15th Mar 17, 10:32 PM
    Its allowed because its up to the retailer where he sources his stock from, on what terms etc.

    Every item is going to have a failure rate - as a retailer you need to do research into that and then adjust your prices accordingly if your agreement with your supplier doesn't allow you to claim it back from them.
    Money doesn't solve poverty.....it creates it.
    • ThumbRemote
    • By ThumbRemote 15th Mar 17, 11:43 PM
    • 3,758 Posts
    • 4,772 Thanks
    ThumbRemote
    • #5
    • 15th Mar 17, 11:43 PM
    • #5
    • 15th Mar 17, 11:43 PM
    The retailer cannot return it to the distributor because it was sold with a 2 week warranty
    The retailer cannot return it to manufacturer because they only warranty it for 12 months

    Why is this allowed
    Originally posted by Steve251
    Because you choose it to be allowed.

    Why should the consumer carry the can because you've agreed poor terms with your distributor and manufacturer?
    • forgotmyname
    • By forgotmyname 16th Mar 17, 1:16 AM
    • 24,982 Posts
    • 9,909 Thanks
    forgotmyname
    • #6
    • 16th Mar 17, 1:16 AM
    • #6
    • 16th Mar 17, 1:16 AM
    Hi

    I run a computer repair and support business and as well as repairs we do sell goods.

    I'm a great believer in consumer rights Act but believe it is the retailer who carries the can. Here's why.

    Manufacturer builds a laptop computer and sells it to a distributor in a box
    the distributor sells that computer in its box to a retailer
    The retailer sells that boxed computer to a consumer

    13 months later computer goes faulty and returns it to the retailer under the two year warranty rule

    The retailer cannot return it to the distributor because it was sold with a 2 week warranty
    The retailer cannot return it to manufacturer because they only warranty it for 12 months


    Why is this allowed


    Steve
    Originally posted by Steve251

    Do you offer all your customers a minimum 2 year warranty?

    Not all warranties are 12months, I have stuff thats 2 or 5 or even lifetime warranties.

    You only have a 2 week warranty with your distributor before you have to deal with the manufacturer? You need to bargain harder with them.
    Last edited by forgotmyname; 16-03-2017 at 1:33 AM.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • RoonilWazlib
    • By RoonilWazlib 16th Mar 17, 10:03 AM
    • 101 Posts
    • 64 Thanks
    RoonilWazlib
    • #7
    • 16th Mar 17, 10:03 AM
    • #7
    • 16th Mar 17, 10:03 AM
    You need to be more of an understander of the Consumer Rights Act rather than just a believer ;-)
    • paddyrg
    • By paddyrg 16th Mar 17, 10:20 AM
    • 12,914 Posts
    • 11,000 Thanks
    paddyrg
    • #8
    • 16th Mar 17, 10:20 AM
    • #8
    • 16th Mar 17, 10:20 AM
    The contract you have with the distributor and manufacturer are business-to-business, and in business people are expected to do their own negotiations.

    When you sell retail, it's business-to-consumer, so consumer rights apply. This is because the law recognises that not all consumers have the capacity to make in depth investigations of their own.

    It's a part of being in the retail business that you're bound by consumer laws, and you adjust your prices to compensate for the hassle. Some retailers have their own repair facilities and so will recondition repairs, some will deal with the manufacturer or distributor. Some retailers get cheap deals by accepting all the warranty risk for an item. It's how capitalism works/has evolved over millennia.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,620Posts Today

5,945Users online

Martin's Twitter