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  • FIRST POST
    • AndyPK
    • By AndyPK 15th Mar 17, 7:48 PM
    • 2,329Posts
    • 620Thanks
    AndyPK
    Iresa and DirectDebit mandate advise
    • #1
    • 15th Mar 17, 7:48 PM
    Iresa and DirectDebit mandate advise 15th Mar 17 at 7:48 PM
    I kicked off a transfer to them which was blocked.
    Part of their t&c's is to take money in advance, which they have done.

    If I no longer wish to use them, they should refund me the money.

    The question I have is regarding DD mandates.

    If I cancel the DD mandate with my bank, before the 2nd payment is due to come out, would that stop them refunding the money?

    Last time I tried to ring them I was an hour in the que and still didn't speak to anyone!
    Note, phone them long before their closing time!!

    I suspect I will end up loosing 1 months payment, but would like to avoid loosing 2 payments!
    Last edited by AndyPK; 15-03-2017 at 7:54 PM.
Page 1
    • Hengus
    • By Hengus 15th Mar 17, 8:07 PM
    • 4,208 Posts
    • 2,457 Thanks
    Hengus
    • #2
    • 15th Mar 17, 8:07 PM
    • #2
    • 15th Mar 17, 8:07 PM
    You will not lose anything. If you are sure that your transfer is not proceeding then you can invoke the Direct Debit Guarantee via your Bank. I assume that it is your present supplier that has blocked the transfer? Have you asked them why?
    • AndyPK
    • By AndyPK 15th Mar 17, 8:20 PM
    • 2,329 Posts
    • 620 Thanks
    AndyPK
    • #3
    • 15th Mar 17, 8:20 PM
    • #3
    • 15th Mar 17, 8:20 PM
    So I can goto banking online and cancel the DD ?
    • Hengus
    • By Hengus 15th Mar 17, 8:40 PM
    • 4,208 Posts
    • 2,457 Thanks
    Hengus
    • #4
    • 15th Mar 17, 8:40 PM
    • #4
    • 15th Mar 17, 8:40 PM
    No speak to your Bank and they will explain how best to proceed.
    • AndyPK
    • By AndyPK 15th Mar 17, 8:45 PM
    • 2,329 Posts
    • 620 Thanks
    AndyPK
    • #5
    • 15th Mar 17, 8:45 PM
    • #5
    • 15th Mar 17, 8:45 PM
    Does anyone have any more useful answers?
    • molerat
    • By molerat 15th Mar 17, 9:35 PM
    • 17,016 Posts
    • 11,194 Thanks
    molerat
    • #6
    • 15th Mar 17, 9:35 PM
    • #6
    • 15th Mar 17, 9:35 PM
    You will not lose the money but cancelling the DD may prevent them from repaying by bank transfer. ExtraEnergy refunded by bank transfer but E.On could not.
    www.helpforheroes.org.uk/donations.html
    • footyguy
    • By footyguy 15th Mar 17, 11:09 PM
    • 3,559 Posts
    • 1,422 Thanks
    footyguy
    • #7
    • 15th Mar 17, 11:09 PM
    • #7
    • 15th Mar 17, 11:09 PM
    From Iresa's terms

    4.7 We will inform you in your contract letter of the fixed amount of your monthly Direct Debit at the start of your contract and we may review and amend this amount at any time (for example if you go into debit) and notify you of any changes in writing. We will not alter the amount of your Direct Debit when you make any extra payments. Any review of your Direct Debit will be based on your past energy use, current prices, and any debit or credit on your account.


    4.8 We will collect the Direct Debit payment in the agreed amount for each month of supply on the 20th day of the preceding month (or the following working day where the 20th is a non working day), except for in relation to the first month of supply (or part month) in which case we will collect the Direct Debit payment in the agreed amount 3 working days after the end of your cooling off period.
    and

    contract letter means the email we send to you confirming the start of the contract and the key contract details such as the applicable tariff, any fixed term and exit fees, and any other relevant information;
    http://www.iresa.co.uk/terms-and-conditions/
    • AndyPK
    • By AndyPK 15th Mar 17, 11:34 PM
    • 2,329 Posts
    • 620 Thanks
    AndyPK
    • #8
    • 15th Mar 17, 11:34 PM
    • #8
    • 15th Mar 17, 11:34 PM
    And?

    So they took money 3 days after cooling off period.
    • Norman Castle
    • By Norman Castle 16th Mar 17, 8:51 AM
    • 6,167 Posts
    • 4,943 Thanks
    Norman Castle
    • #9
    • 16th Mar 17, 8:51 AM
    • #9
    • 16th Mar 17, 8:51 AM
    And?

    So they took money 3 days after cooling off period.
    Originally posted by AndyPK
    Did you cancel the transfer because of this?
    Don't harass a hippie. You'll get bad karma.
    • AndyPK
    • By AndyPK 16th Mar 17, 12:24 PM
    • 2,329 Posts
    • 620 Thanks
    AndyPK
    No......................


    I kicked off a transfer to them which was blocked.
    Originally posted by AndyPK
    • AndyPK
    • By AndyPK 23rd Mar 17, 8:15 PM
    • 2,329 Posts
    • 620 Thanks
    AndyPK
    Well I cancelled the DD with my bank.

    But they still managed to refund the money into my bank.

    Quick result from Iresa when I email them the request.
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