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  • FIRST POST
    • Rbarkley
    • By Rbarkley 14th Mar 17, 9:26 PM
    • 1Posts
    • 0Thanks
    Rbarkley
    Carphone Warehouse DSR return
    • #1
    • 14th Mar 17, 9:26 PM
    Carphone Warehouse DSR return 14th Mar 17 at 9:26 PM
    I paid for an early upgrade with Carphone Warehouse to my mobile contract and was offered an incentive to buy on the phone rather than instore (£45 discount) - the phone arrived and really is not what i was looking and asked to return the phone for a different phone but keeping the contract upgrade. Carphone warehouse is stating because i paid for early upgrade i have no right to return. Surely they can't pick and choose which part of DSR apply? Do i have any rights here? They claim it's informed on the phone but i wasn't, i never even received confirmation of the order even after phoning and asking for confirmation and no new contract information in writing either.
Page 1
    • bris
    • By bris 15th Mar 17, 8:44 AM
    • 6,722 Posts
    • 5,763 Thanks
    bris
    • #2
    • 15th Mar 17, 8:44 AM
    • #2
    • 15th Mar 17, 8:44 AM
    An upgrade is not a new contract. Your termination rights only apply to when you first take out a brand new contract.


    As this is just an extension to an existing contract you do not have cooling off rights.
    • DCFC79
    • By DCFC79 15th Mar 17, 8:55 AM
    • 29,742 Posts
    • 18,830 Thanks
    DCFC79
    • #3
    • 15th Mar 17, 8:55 AM
    • #3
    • 15th Mar 17, 8:55 AM
    I paid for an early upgrade with Carphone Warehouse to my mobile contract and was offered an incentive to buy on the phone rather than instore (£45 discount) - the phone arrived and really is not what i was looking and asked to return the phone for a different phone but keeping the contract upgrade. Carphone warehouse is stating because i paid for early upgrade i have no right to return. Surely they can't pick and choose which part of DSR apply? Do i have any rights here? They claim it's informed on the phone but i wasn't, i never even received confirmation of the order even after phoning and asking for confirmation and no new contract information in writing either.
    Originally posted by Rbarkley

    Can I ask what it is you dont like about the phone ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
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