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    • Amykins1
    • By Amykins1 14th Mar 17, 7:57 PM
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    Amykins1
    Negotiating estate agents fees
    • #1
    • 14th Mar 17, 7:57 PM
    Negotiating estate agents fees 14th Mar 17 at 7:57 PM
    We put our house up for sale last year and accepted an offer within a week of it going on the market. At that point, we were told by our estate agent that we couldn't have any more viewings. We found a property we liked, had an offer accepted and have had a mortgage offered based on calculations of the proceeds we would make from selling.

    Six weeks later, the sale fell through (a whole other story in itself). Since then we have had to reduce our asking price twice and are in danger of losing the property we want to buy because the vendor is getting sick of waiting.
    Basically, we are pretty miffed with our estate agent as apparently the first six weeks of going on the market are the most crucial, and they told us we couldn't have any viewings while 'under offer' (even though it wasn't a secure sale).

    We want to go to the estate agent and ask them to reduce their fees because of the problems they've caused us, but they are a big corporate company, so we're unsure what the reaction may be.

    Has anyone else had experience of negotiating fees with the bigger estate agents?
Page 1
    • ThePants999
    • By ThePants999 14th Mar 17, 8:05 PM
    • 565 Posts
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    ThePants999
    • #2
    • 14th Mar 17, 8:05 PM
    • #2
    • 14th Mar 17, 8:05 PM
    I'd start by serving them notice to end the agency agreement, in accordance with the contract - then offer to re-sign with them if they'll reduce the commission. That way, if they say no, at least the process of moving to a better agent is under way!
    • ellie27
    • By ellie27 14th Mar 17, 8:19 PM
    • 1,025 Posts
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    ellie27
    • #3
    • 14th Mar 17, 8:19 PM
    • #3
    • 14th Mar 17, 8:19 PM
    So what problems exactly have they caused you and why is it the agents fault? Surely the folk pulled out the sale and thats what happened? That happens a lot and it hurts!

    You said no more viewings after you had accepted an offer.

    Most buyers when they have had their offer accepted on a property, they want to ensure it is marked online as 'under offer' and hope that no more viewings are taken place so that they are not gazumped!
    Last edited by ellie27; 14-03-2017 at 8:20 PM. Reason: .
    • Zeni
    • By Zeni 14th Mar 17, 8:52 PM
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    Zeni
    • #4
    • 14th Mar 17, 8:52 PM
    • #4
    • 14th Mar 17, 8:52 PM
    I don't think you can blame the estate agents for this - I would assume that a condition of the offer was that it was off the market once the offer was accepted so they wouldn't be gazumped. A buyer isn't going to go down the road of mortgages and surveys etc with a house if its still having viewings and could be taken from them.
    Swagbuckling since Aug 2016 - Earnings so far.. £55.
    • Amykins1
    • By Amykins1 14th Mar 17, 9:11 PM
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    Amykins1
    • #5
    • 14th Mar 17, 9:11 PM
    • #5
    • 14th Mar 17, 9:11 PM
    We were advised by the estate agents that we couldn't have any more viewings. This is our first time selling and so we took their advice - they are the experts. Having spoken to other estate agents since, they have all said they would not have given that advice.

    As for it being marked online as 'under offer', that never happened. The buyer couldn't get a mortgage due to a technicality and it all fell through.
    • G_M
    • By G_M 14th Mar 17, 9:16 PM
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    G_M
    • #6
    • 14th Mar 17, 9:16 PM
    • #6
    • 14th Mar 17, 9:16 PM
    We were advised by the estate agents that we couldn't have any more viewings. This is our first time selling and so we took their advice - they are the experts. Having spoken to other estate agents since, they have all said they would not have given that advice.
    Originally posted by Amykins1
    You did not have to take their advice. It was your decision.

    But if you're not happy with the EA, then follow ThePants' advice above.
    • steampowered
    • By steampowered 14th Mar 17, 9:25 PM
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    steampowered
    • #7
    • 14th Mar 17, 9:25 PM
    • #7
    • 14th Mar 17, 9:25 PM
    I would not be happy if viewings were still being conducted after I've had an offer accepted. I certainly wouldn't be spending money having a survey done or instructing solicitors to do searches if viewings were still going on.

    It is very possible that your buyer took the same view.
    • Davesnave
    • By Davesnave 14th Mar 17, 9:25 PM
    • 21,849 Posts
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    Davesnave
    • #8
    • 14th Mar 17, 9:25 PM
    • #8
    • 14th Mar 17, 9:25 PM
    This is our first time selling and so we took their advice - they are the experts..
    Originally posted by Amykins1
    I'm afraid many estate agents arent particularly expert at anything, which is why they're estate agents!

    This particular firm do things one way and you've found others who behave differently, but that doesn't make either 100% right or wrong.

    I found traditional agents in Wales very inflexible about viewings once a property was under offer. Not being especially keen to gazump others, I'd leave my details with them in case the sale foundered.

    Did your agent not collect expressions of interest like this?
    I used to suffer with kleptomania, but now I take something for it.
    • eddddy
    • By eddddy 14th Mar 17, 9:37 PM
    • 4,360 Posts
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    eddddy
    • #9
    • 14th Mar 17, 9:37 PM
    • #9
    • 14th Mar 17, 9:37 PM
    Having spoken to other estate agents since, they have all said they would not have given that advice.
    Originally posted by Amykins1
    Just one thought...

    Don't take too much notice of that kind of comment in these kind of circumstances.

    They are probably 'bad mouthing' your current EA, and saying what you want to hear, in order to win your business.
    • Amykins1
    • By Amykins1 14th Mar 17, 10:47 PM
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    Amykins1
    I'm afraid many estate agents arent particularly expert at anything, which is why they're estate agents!
    Originally posted by Davesnave
    I am beginning to realise this!

    Not being especially keen to gazump others, I'd leave my details with them in case the sale foundered.

    Did your agent not collect expressions of interest like this?
    Originally posted by Davesnave
    If they did, they haven't told us!
    • hazyjo
    • By hazyjo 14th Mar 17, 11:48 PM
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    hazyjo
    How would you feel if the property you want was still being marketed?!

    Some will accept other viewers/offers, but the majority don't. I consider it pretty bad form. Once I have an offer on my house, it is off the market. If someone wants to leave their details with the agent in case it falls through, great. But I won't be having viewers or gazumping anyone.

    Treat others as you expect to be treated...

    Jx
    2017 wins: Opera tickets; cinema tickets; lipstick; tickets, afternoon tea & bottle of Champagne at Ideal Home Show
    • Amykins1
    • By Amykins1 15th Mar 17, 8:03 AM
    • 4 Posts
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    Amykins1
    How would you feel if the property you want was still being marketed?!

    Some will accept other viewers/offers, but the majority don't. I consider it pretty bad form. Once I have an offer on my house, it is off the market. If someone wants to leave their details with the agent in case it falls through, great. But I won't be having viewers or gazumping anyone.

    Treat others as you expect to be treated...

    Jx
    Originally posted by hazyjo
    We would have had no intention of accepting another offer while the first was going through, it just would have been nice to have know if there had been any other interest and get more feedback. We assumed the estate agent would take it off the market, but it never got removed from the website and was never even marked as 'under offer'.

    Unfortunately, we are now on the receiving end as our vendor has gone back on the market because they are sick of waiting.
    • sparky130a
    • By sparky130a 15th Mar 17, 9:00 AM
    • 442 Posts
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    sparky130a
    We would have had no intention of accepting another offer while the first was going through, it just would have been nice to have know if there had been any other interest and get more feedback. We assumed the estate agent would take it off the market, but it never got removed from the website and was never even marked as 'under offer'.

    Unfortunately, we are now on the receiving end as our vendor has gone back on the market because they are sick of waiting.
    Originally posted by Amykins1
    Then i'd say said EA has been poor and you need to find a better one asap and move on.
    • Davesnave
    • By Davesnave 15th Mar 17, 9:07 AM
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    Davesnave
    We would have had no intention of accepting another offer while the first was going through......
    Originally posted by Amykins1
    Of course you wouldn't, but there is probably a price at which you would!

    As I said before, I would have no intention of gazumping someone else either, but if the house was new to the market and it was exactly what I was after, I might do so on the grounds that the correct price hadn't been established. The vendors are entitled to that.

    I'd also do it on the basis that I've never found this house in years of searching!
    I used to suffer with kleptomania, but now I take something for it.
    • getmore4less
    • By getmore4less 15th Mar 17, 9:11 AM
    • 28,005 Posts
    • 16,788 Thanks
    getmore4less
    what are you paying?

    In the areas I deal with EA are max 1%
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