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  • FIRST POST
    • robin58
    • By robin58 14th Mar 17, 7:47 PM
    • 1,963Posts
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    robin58
    Urgent info required about Plusnet via MSE and data
    • #1
    • 14th Mar 17, 7:47 PM
    Urgent info required about Plusnet via MSE and data 14th Mar 17 at 7:47 PM
    I require some info about Plusnet mobile sim and services. I have till end of Wednesday to cancel the contact without a 30 day cancellation period.

    Well I put the sim in a Samsung s2 and it connected to the network.

    Put it also in a T mobile Rapport. Would not connect to the service. So I paid to get it unlocked and will now accept the Plusnet.

    Well I have not been able to access the data service on either phone.

    So I gave the helpline a call and after listening to thier awful muzak, was told they would be sending out a new sim because they think the on I have is duff. . Will not get this until Thursday.

    The questions I have is, has anyone else had this above problem.

    Sencond I have informed that the tethering option which MSE wrote in their details of offer is not allowed. Or more precisely and I quote 'it's not really alllowed but you sometimes can connect others time you will not be unable to'. My retort to that was you either allow tethering or you don't. Could not get a straight answer.

    So has anybody tethered another mobile phone to a phone with a Plusnet sim in it.

    I'm seriously thinking of going back to Virgin before my 30 day notice expires. I know I can tether with them.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
Page 1
    • Colin_Maybe
    • By Colin_Maybe 14th Mar 17, 8:47 PM
    • 1,274 Posts
    • 558 Thanks
    Colin_Maybe
    • #2
    • 14th Mar 17, 8:47 PM
    • #2
    • 14th Mar 17, 8:47 PM
    There's been the odd one with data problems initially but they usually get sorted quickly, you can tether.

    I'd use https://community.plus.net/t5/Mobile/bd-p/Mobile and ask on there as the staff seem better informed than some of the phone based (new) agents.
    • robin58
    • By robin58 14th Mar 17, 10:46 PM
    • 1,963 Posts
    • 2,017 Thanks
    robin58
    • #3
    • 14th Mar 17, 10:46 PM
    • #3
    • 14th Mar 17, 10:46 PM
    There's been the odd one with data problems initially but they usually get sorted quickly, you can tether.

    I'd use https://community.plus.net/t5/Mobile/bd-p/Mobile and ask on there as the staff seem better informed than some of the phone based (new) agents.
    Originally posted by Colin_Maybe
    Thanks Colin_maybe, did not realise their was a community page.

    Had look and it seems to have been a bit of an issue evidently. Will have a bash at some of the ideas there.

    If they don't work then it's either close the account at no cost to me or just waiting for the new sim outside my 14 days and hope it works.

    According to the community board they knew of the issue and it should work with a newly issue sim

    If I stay and on Thursday it still won't work, I will ring them up, give them a piece of my mind and demand a full refund without a 30 day period.

    Thanks Colin_maybe for the pointer.

    Ps. the ironic thing is I have posted this message via my S2 tethered to a newly unlocked t mobile phone (the phone i wanted the plusnet sim for ) with a 3 sim in it.
    Last edited by robin58; 14-03-2017 at 10:49 PM.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • AndyPK
    • By AndyPK 14th Mar 17, 11:39 PM
    • 2,434 Posts
    • 651 Thanks
    AndyPK
    • #4
    • 14th Mar 17, 11:39 PM
    • #4
    • 14th Mar 17, 11:39 PM
    They will be 4G sims if that makers a difference to old devices
    • Colin_Maybe
    • By Colin_Maybe 15th Mar 17, 10:40 AM
    • 1,274 Posts
    • 558 Thanks
    Colin_Maybe
    • #5
    • 15th Mar 17, 10:40 AM
    • #5
    • 15th Mar 17, 10:40 AM
    Thanks Colin_maybe, did not realise their was a community page.

    Had look and it seems to have been a bit of an issue evidently. Will have a bash at some of the ideas there.

    If they don't work then it's either close the account at no cost to me or just waiting for the new sim outside my 14 days and hope it works.

    According to the community board they knew of the issue and it should work with a newly issue sim

    If I stay and on Thursday it still won't work, I will ring them up, give them a piece of my mind and demand a full refund without a 30 day period.

    Thanks Colin_maybe for the pointer.

    Ps. the ironic thing is I have posted this message via my S2 tethered to a newly unlocked t mobile phone (the phone i wanted the plusnet sim for ) with a 3 sim in it.
    Originally posted by robin58
    As I said there's only been a small handful who've had problems, they're the ones who post (rightly so) to get it sorted. There will be 10,000's (?) who have had no issue at all and so don't post.
    • Frozen_up_north
    • By Frozen_up_north 15th Mar 17, 11:31 AM
    • 1,269 Posts
    • 596 Thanks
    Frozen_up_north
    • #6
    • 15th Mar 17, 11:31 AM
    • #6
    • 15th Mar 17, 11:31 AM
    It might be the phone settings. On my iPhone SE a 3 SIM "just works", on Vodafone you have to mess around with the data settings, on the PAYG SIM I tried it needed "wap" setting! That's 2G technology from the last century...

    Maybe Plusnet needs something similar before data will work?
    • d123
    • By d123 15th Mar 17, 11:58 AM
    • 6,688 Posts
    • 4,265 Thanks
    d123
    • #7
    • 15th Mar 17, 11:58 AM
    • #7
    • 15th Mar 17, 11:58 AM
    on Vodafone you have to mess around with the data settings, on the PAYG SIM I tried it needed "wap" setting! That's 2G technology from the last century...
    Originally posted by Frozen_up_north
    To clarify, you aren't actually using wap settings, it's just Vodafone being their usual weird selves and it's the name they've given to the payg data settings.
    ====
    • robin58
    • By robin58 15th Mar 17, 7:15 PM
    • 1,963 Posts
    • 2,017 Thanks
    robin58
    • #8
    • 15th Mar 17, 7:15 PM
    • #8
    • 15th Mar 17, 7:15 PM
    They will be 4G sims if that makers a difference to old devices
    Originally posted by AndyPK
    Actually they are not just 4g. Otherwise I wouldn't have been able to moan at Plusnet on a 2g/3g phone which is about 6 years old with thier sim in it!

    I think you are getting confused with thier publicity. Most phone companies push the 4g side of thier networks as they want to lure the people in who now have 4g phones. In the majority of the young 3g is old hat.

    I have a new sim with Vigin that is promoted as 4g but will connect to 2g & 3g ok.


    I have noted with 3 being an exception all sims will allow connection to 2g, 3g and 4g. Otherwise you could be stuck in an area without 4g as they are still rolling it out in some areas.


    As for my enquiry yesterday I will wait for the new sim they are sending, try it and if it doesn't work, demand my account be closed immediately without the 30 day notice. Plus my monies refunded as it was an issue they knew about but did not inform
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • robin58
    • By robin58 15th Mar 17, 7:36 PM
    • 1,963 Posts
    • 2,017 Thanks
    robin58
    • #9
    • 15th Mar 17, 7:36 PM
    • #9
    • 15th Mar 17, 7:36 PM
    As I said there's only been a small handful who've had problems, they're the ones who post (rightly so) to get it sorted. There will be 10,000's (?) who have had no issue at all and so don't post.
    Originally posted by Colin_Maybe

    As usual with my luck , I am not one of the lucky ones!.

    Noted that my sim is one of the 'orange' ones that seem to be the problem. Tried some of the ideas on that forum you posted. Still no joy. But at least I have learned alot about APN's.

    Will wait until tomorrow to test the new sim and if that won't work I Will do what we call in our family a 'Number 6' on them. (Tv Prisoner reference, where he walks up and down, rants at his boss then thumps the table.)

    I really only wanted the Plusnet deal because it's better than the Virgin one I am on now, plus plusnet allow tethering regardless on what is said by their help desk.

    What ever way it goes, I will put in a official complaint in once I have found out the compensation they have said they will offer officially on thier community board.

    Just makes me laugh. Have had mobiles for over 17 years all with sims in them, no problems. Go for this deal, problems. It's not as if sims and thier software are cutting edge stuff .
    Last edited by robin58; 15-03-2017 at 7:45 PM.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • oldharryrocks
    • By oldharryrocks 15th Mar 17, 7:36 PM
    • 519 Posts
    • 202 Thanks
    oldharryrocks
    Plusnet have always said it can't guarantee tethering will (or will always) work for every type of handset or with every local network configuration, at all times.


    https://www.plus.net/help/legal/mobile-price-guide/

    Can i use my plusnet mobile for tethering ?

    "Tethering is when you use your phone as a Wi-Fi hotspot and use it to connect other devices to the internet. You'll need to check with your handset's manufacturer to see if you can do that on your phone.
    Remember, the data you use while tethering will count towards your data allowance. And if you use all your allowance you'll need to pay for the extra amount you've used on top of your usual plan"

    See also : https://community.plus.net/t5/Mobile/Tethering/td-p/1406005


    "Good morning!

    While we've set-up our network services to allow tethering in almost all cases, we can't currently offer technical support or further information for that connection facility.

    We can't guarantee tethering will (or will always) work for every type of handset or with every local network configuration, at all times, and we won't be able to offer specific guidance with tethering questions. If the connections aren't running smoothly for you, you may wish to look into third-party information and advice.

    I hope that's clarifying, and don't hesitate to get in touch if there's anything else we can help you with! "
    Last edited by oldharryrocks; 15-03-2017 at 7:50 PM.
    • robin58
    • By robin58 15th Mar 17, 7:48 PM
    • 1,963 Posts
    • 2,017 Thanks
    robin58
    https://www.plus.net/help/legal/mobile-price-guide/

    Can i use my plusnet mobile for tethering ?

    "Tethering is when you use your phone as a Wi-Fi hotspot and use it to connect other devices to the internet. You'll need to check with your handset's manufacturer to see if you can do that on your phone.
    Remember, the data you use while tethering will count towards your data allowance. And if you use all your allowance you'll need to pay for the extra amount you've used on top of your usual plan"
    Originally posted by oldharryrocks
    Just don't ask thier help desk, they don't know thier butt from thier elbow at the present. Major retraining required I think .
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
    • spud17
    • By spud17 15th Mar 17, 8:49 PM
    • 4,228 Posts
    • 1,945 Thanks
    spud17
    FWIW, I have one of the cheap (Vodafone) Smart First phones, about a year old and unlocked.
    I joined up with Plusnet when they were Life Mobile.
    To use data, I have to enable 'Roaming', don't ask why, no roaming, no data.
    Move along, nothing to see.
    • robin58
    • By robin58 15th Mar 17, 10:36 PM
    • 1,963 Posts
    • 2,017 Thanks
    robin58
    Plusnet have always said it can't guarantee tethering will (or will always) work for every type of handset or with every local network configuration, at all times.


    https://www.plus.net/help/legal/mobile-price-guide/

    Can i use my plusnet mobile for tethering ?

    "Tethering is when you use your phone as a Wi-Fi hotspot and use it to connect other devices to the internet. You'll need to check with your handset's manufacturer to see if you can do that on your phone.
    Remember, the data you use while tethering will count towards your data allowance. And if you use all your allowance you'll need to pay for the extra amount you've used on top of your usual plan"

    See also : https://community.plus.net/t5/Mobile/Tethering/td-p/1406005


    "Good morning!

    While we've set-up our network services to allow tethering in almost all cases, we can't currently offer technical support or further information for that connection facility.

    We can't guarantee tethering will (or will always) work for every type of handset or with every local network configuration, at all times, and we won't be able to offer specific guidance with tethering questions. If the connections aren't running smoothly for you, you may wish to look into third-party information and advice.

    I hope that's clarifying, and don't hesitate to get in touch if there's anything else we can help you with! "
    Originally posted by oldharryrocks
    I believe what they are saying is because there is so many different hand sets out thier with so many different OS they can't guarantee a data connection.

    Personally I see that as a get out clause to cover thier butt. All other providers will help you to connect your device to thier services.

    Considering I have a Samsung S2, which so far has allowed me to run T-mobile, EE, 3 and Virgin sims , the later three sims all 4g capable, with three of those sims on the EE network structure, wthout a problem, I think the problem is with thier sim software setup.

    Looks to me the outside souce company who setup the sims one day got confused and wrote the wrong software onto the sim. Bet it was intern training day

    And don't believe that can't happen. I've worked in a high tech industries over the years. You would not believe some of the mess ups I seen done by very highly qualified people who should have known better. .
    Last edited by robin58; 15-03-2017 at 10:43 PM.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
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