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    • Former MSE Sam M
    • By Former MSE Sam M 14th Mar 17, 3:56 PM
    • 238Posts
    • 159Thanks
    Former MSE Sam M
    Guide discussion: Tax-Free Childcare
    • #1
    • 14th Mar 17, 3:56 PM
    Guide discussion: Tax-Free Childcare 14th Mar 17 at 3:56 PM

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.
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    • smash7
    • By smash7 29th Jan 18, 7:10 PM
    • 422 Posts
    • 2,507 Thanks
    Did you get anywhere with this...? The help online is limited and the whole process has been so frustrating!
    Que Sera, Sera
    • Dolly123
    • By Dolly123 29th Jan 18, 9:57 PM
    • 132 Posts
    • 9 Thanks
    I've now not been paid my bonus for the past 2 months its absolutely crap, when they call it 'compensation' is that just the bonus paid again late or is it you get paid double bonus? Has anyone actually received their compensation yet?
    • sheramber
    • By sheramber 30th Jan 18, 6:32 PM
    • 4,275 Posts
    • 3,232 Thanks
    try writing to Nicky Morgan, chair of the Treasury committee.

    She previously made enquiries about problems with tax free child care services.

    You could contact Watchdog to see if they are interested in highlighting the problems.

    Keep bombarding your MP. Visit him/her at her constituency surgeries. Face to face is not so easy to ignore

    If enough people complain questions will be raised in parliament.
    • IvysMom
    • By IvysMom 1st Feb 18, 1:00 PM
    • 6 Posts
    • 0 Thanks
    Reponse to HMRC Complaints
    I finally received an "interim response" to my 2 complaints to HMRC regarding not being able to access my account. In essence it said - Yes we know that some people are affected by this, we are sorry that you are one of them. We don't know how to fix it but will contact you again when it is fixed.

    6 months trying to get this sorted and they don't know how to fix it??????????????

    I also received another letter asking me to send to copies of paperwork to confirm my identity that have to be signed by a professional person so that they can open my account which I recently sent a payment to. I sent the payment in October! Has anyone else had to send this info?
    • Tricky97
    • By Tricky97 2nd Feb 18, 12:21 PM
    • 12 Posts
    • 0 Thanks
    I feel quite lucky that i have been able to register and pay for my childcare!

    Anyway i do have some questions that the HMRC are unable to answer (tried three different people via the helpline):

    1. What is the basis of the entitlement period? (one answer was that this starts from when you register, another said it was was the first payment made!?)
    2. HOw is the entitlement amount calculated? I know i should get £2k per child, and therefore i assumed it would be £500 per each 3 month entitlement period, However, i can claim £482 for one child and £626 for the other? how the hell does that work.

    • kora
    • By kora 10th Feb 18, 2:38 PM
    • 15 Posts
    • 5 Thanks

    Once an account has been opened, if I know my childcare costs for the year starting in July is going to be £10,600 - ish. Can I add £8000 directly to the pot? (this would me we wont spend it and its already been allocated).

    Many thanks.
    • IvysMom
    • By IvysMom 19th Feb 18, 3:31 PM
    • 6 Posts
    • 0 Thanks
    FOI update
    For anyone that is interested I finally got a response to my Freedom of Information request. Now they said that they couldn't answer most of my questions, surprise! But what I did get is that as of 22 December 2017 they had received 3,496 complaints from parents who have experienced difficulties accessing the website and have paid out £966,666 of compensation for missed payments and £38,949 for inconvenience and expenses such as telephone calls to the helpline. That's over £1m of compensation of tax payers money in only 8 months since tax free childcare began. Why is no one reporting this?

    The other piece of info I did get was the contact details of Angela McDonald the Director General of Customer Services who will be my next port of call. Anyone who want to write to her the address is 100 Parliament Street London SW1A 2BQ.

    Good luck
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