Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • geek84
    • By geek84 13th Mar 17, 7:10 PM
    • 1,023Posts
    • 105Thanks
    geek84
    Having problems with private tuition
    • #1
    • 13th Mar 17, 7:10 PM
    Having problems with private tuition 13th Mar 17 at 7:10 PM
    Hi Folks

    My son has private one-to-one tuition in GCSE science. There is a tuition centre nearby who have a variety of qualified teachers in the core academic subjects, who give the tuition in small classrooms based in the centre building. The centre is run by a husband and wife. It seems quite popular since there are plenty of students who are always coming in and out of the centre, The centre does seem to be situated in a location where parents want their children to excel in school.

    However, I'm not happy with the service they are providing. On a number of occasions they have overcharged me for the lessons, and when I spot their mistake, they just simply say sorry. On one occasion they cancelled a lesson without prior notice, so as soon as I got home after dropping my son of at the centre, he phoned me requesting that I pick him up since the teacher has not turned up. As you know, we all lead busy lives and don't like our time being wasted.

    It also seems that most of the teachers are friends with this husband and wife team and they all teach at the same secondary school. I feel like putting in a complaint regarding the service that I have been provided but feel it will fall on deaf ears !!

    Any advice greatly appreciated.

Page 1
    • PeacefulWaters
    • By PeacefulWaters 13th Mar 17, 7:29 PM
    • 7,176 Posts
    • 8,840 Thanks
    PeacefulWaters
    • #2
    • 13th Mar 17, 7:29 PM
    • #2
    • 13th Mar 17, 7:29 PM
    Find different tutors.
    • balletshoes
    • By balletshoes 13th Mar 17, 8:25 PM
    • 15,952 Posts
    • 40,781 Thanks
    balletshoes
    • #3
    • 13th Mar 17, 8:25 PM
    • #3
    • 13th Mar 17, 8:25 PM
    i would agree with peacefulwaters, if you don't like the tutor service you are paying for, find another one.
    • Spendless
    • By Spendless 13th Mar 17, 9:15 PM
    • 19,636 Posts
    • 31,718 Thanks
    Spendless
    • #4
    • 13th Mar 17, 9:15 PM
    • #4
    • 13th Mar 17, 9:15 PM
    If it's difficult to find alternative tutors, then carry on as before re checking their charges. Are you dropping your son off by car? If so, I'd suggest waiting a couple of minutes until he can send you a text saying 'teacher here' before driving off.
    • tea lover
    • By tea lover 14th Mar 17, 8:27 AM
    • 7,994 Posts
    • 35,716 Thanks
    tea lover
    • #5
    • 14th Mar 17, 8:27 AM
    • #5
    • 14th Mar 17, 8:27 AM
    What would you want to achieve with a complaint? If you're not happy with the service surely you're better off going elsewhere. I can't see any benefit in complaining.
    • Out, Vile Jelly
    • By Out, Vile Jelly 14th Mar 17, 10:28 AM
    • 3,682 Posts
    • 12,280 Thanks
    Out, Vile Jelly
    • #6
    • 14th Mar 17, 10:28 AM
    • #6
    • 14th Mar 17, 10:28 AM
    If the actual teaching is good, and your son is enjoying it (or tolerating it if that's as good as it gets!) and making progress, then surely you can ignore a few amateur admin errors?
    They are an EYESORES!!!!
    • onlyroz
    • By onlyroz 14th Mar 17, 11:50 AM
    • 13,591 Posts
    • 25,855 Thanks
    onlyroz
    • #7
    • 14th Mar 17, 11:50 AM
    • #7
    • 14th Mar 17, 11:50 AM
    Apart from these issues, what is the standard of teaching like? Is your son making progress?
    • gjs6385
    • By gjs6385 14th Mar 17, 3:22 PM
    • 249 Posts
    • 99 Thanks
    gjs6385
    • #8
    • 14th Mar 17, 3:22 PM
    • #8
    • 14th Mar 17, 3:22 PM
    I agree with the above - look first and foremost at how much your son is progressing and most importantly whether he is enjoying it and feeling comfortable. That would be my most important reason for choosing (and remaining with) a tutor if it was my child.


    You could have a word with the tuition centre about anything else maybe one day when you have dropped your son off or go a few minutes early to pick him up.


    After all, it will only be a short term requirement to get him through his GCSE's and I can't imagine you would want to disrupt your son's learning for the sake quibbling over what could be a few pounds (I appreciate it's your hard-earned money) and some administration errors for which they have apologised.


    Saying that, if your son isn't happy and doesn't feel like he is making progress then I would suggest that you switch asap anyway even without your concerns.


    I wish your son success with his GCSE's and it's nice that you are supporting him in paying for his private tuition!
    • pinkshoes
    • By pinkshoes 14th Mar 17, 5:00 PM
    • 15,339 Posts
    • 20,902 Thanks
    pinkshoes
    • #9
    • 14th Mar 17, 5:00 PM
    • #9
    • 14th Mar 17, 5:00 PM
    Does your son's school not offer extra sessions?

    I would probably find a 1-2-1 tutor better than something like that.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • Jojo the Tightfisted
    • By Jojo the Tightfisted 14th Mar 17, 5:25 PM
    • 23,240 Posts
    • 90,212 Thanks
    Jojo the Tightfisted
    Hi Folks

    My son has private one-to-one tuition in GCSE science. There is a tuition centre nearby who have a variety of qualified teachers in the core academic subjects, who give the tuition in small classrooms based in the centre building. The centre is run by a husband and wife. It seems quite popular since there are plenty of students who are always coming in and out of the centre, The centre does seem to be situated in a location where parents want their children to excel in school.

    However, I'm not happy with the service they are providing. On a number of occasions they have overcharged me for the lessons, and when I spot their mistake, they just simply say sorry. On one occasion they cancelled a lesson without prior notice, so as soon as I got home after dropping my son of at the centre, he phoned me requesting that I pick him up since the teacher has not turned up. As you know, we all lead busy lives and don't like our time being wasted.

    It also seems that most of the teachers are friends with this husband and wife team and they all teach at the same secondary school. I feel like putting in a complaint regarding the service that I have been provided but feel it will fall on deaf ears !!

    Any advice greatly appreciated.
    Originally posted by geek84


    Apart from the teaching side, and that's always going to be a risk when you're getting people who have daytime jobs in schools (the alternative would be people who haven't been able to get a day job teaching - which is, particularly for subjects like Science, a very difficult thing to achieve unless they're spectacularly poor - parents would usually prefer to be around their children after school, rather than having to sort out childcare for the evenings), why would a 15/16 year old boy need dropping off and fetching like a six year old? You've even said it's nearby...
    I could dream to wide extremes, I could do or die: I could yawn and be withdrawn and watch the world go by.

    Yup you are officially Rock n Roll
    Originally posted by colinw
    • happyandcontented
    • By happyandcontented 14th Mar 17, 5:32 PM
    • 836 Posts
    • 1,680 Thanks
    happyandcontented
    I imagine that you need a tutor who is versed in the specific exam board your son is sitting. Most tutors only want to take on pupils using the exam board they use in the school they work at because they know the requirements off pat and have resources/experience of the marking schemes. If that requirement is met and your son likes the tutor, and he is making progress it seems slightly counter productive to me to change settings for admin/logistics. Who is to say that it won't happen elsewhere?

    I know a lot of tutors and life does sometimes intervene and they have to cancel at the last minute.

    Flexibility is key to getting a top notch tutor, if you are satisfied in all other respects other than those you detail I would think long and hard before ditching them or complaining too vociferously. The tutors I know can pick and choose, such is the demand for their services.
    • Fireflyaway
    • By Fireflyaway 15th Mar 17, 6:06 PM
    • 1,300 Posts
    • 1,323 Thanks
    Fireflyaway
    If your son is benefitting from the classes I would overlook the few errors you mention. We all make mistakes (re the charging issue) and if a teacher cancels due to an emergency it can't be helped.
    I think its probably natural that the owners would employ friends. I would if I knew they were qualified and trustworthy.
    I'd say stick with it. If its for GCSE its not going to be forever.
    • andydownes123
    • By andydownes123 16th Mar 17, 2:54 PM
    • 104 Posts
    • 183 Thanks
    andydownes123
    Like most private tuition, can't you send your son in with the required money to cover the cost of that particular lesson? No lesson, no fee and no overcharging. I've been a private tutor in the past and would only accept cash at the end of the session.

    I would also wait around for 10 minutes or take your son in to check if the teacher arrives...it's not good though as if it was the other way round there would be a penalty no doubt.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,399Posts Today

7,009Users online

Martin's Twitter