Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • pendragon_arther
    • By pendragon_arther 13th Mar 17, 6:06 PM
    • 1,202Posts
    • 1,332Thanks
    pendragon_arther
    Dawn Meats
    • #1
    • 13th Mar 17, 6:06 PM
    Dawn Meats 13th Mar 17 at 6:06 PM
    I bought some Premium frozen mince and it's the worst mince I've ever encountered.

    I've been cooking for about 45 years. I'd class myself as a good home cook. I cooked this stuff on the hob for about 45 minutes, even adding wine to try and tenderise it. It was still a bit chewy and was full of gristle.

    I did some research of the company and found ex employees are very disheartened of the company's practises towards its employees.

    Has anyone else come across this product?

    No, I'm not after any 'compensation' before the trolls (and there's a few on this site) come marching in. I just wanted some feedback.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
Page 1
    • shaun from Africa
    • By shaun from Africa 13th Mar 17, 6:25 PM
    • 9,023 Posts
    • 10,131 Thanks
    shaun from Africa
    • #2
    • 13th Mar 17, 6:25 PM
    • #2
    • 13th Mar 17, 6:25 PM
    Have you still got the packaging that the mince came in and if so, can you see any dates on it?
    The only time I've had really bad frozen mince (very chewy and tasteless), it turned out that it had been in the freezer for about 18 months which if far longer than the recommended time.

    I didn't suffer any after effects so the extended frozen period obviously didn't cause any problems with food poisoning but it's not something that I would eat again.
    • hollydays
    • By hollydays 13th Mar 17, 6:25 PM
    • 14,766 Posts
    • 10,577 Thanks
    hollydays
    • #3
    • 13th Mar 17, 6:25 PM
    • #3
    • 13th Mar 17, 6:25 PM
    How do they classify premium mince?
    What was the fat content?
    • pogofish
    • By pogofish 14th Mar 17, 7:08 PM
    • 6,731 Posts
    • 6,678 Thanks
    pogofish
    • #4
    • 14th Mar 17, 7:08 PM
    • #4
    • 14th Mar 17, 7:08 PM
    The only way to get "premimum mince" is to choose the cuts of meat yourself then get the butcher to mince it for you at the counter in front of you.

    My gran was a pretty good cook - professional before she got her small post office, and she was very particular about her mince - this was her order whenever I went to the butcher for her. See the meat cut, minced and wrapped in front of you, nothing pre-prepared from the slab and never let them take it to the back shop for mincing - No matter how good the butcher was otherwise.

    IIRC her typical mince was two-thirds shoulder steak and one third round steak, although it could go to half and half if the shoulder had more fat than usual.
    • pendragon_arther
    • By pendragon_arther 15th Mar 17, 7:54 AM
    • 1,202 Posts
    • 1,332 Thanks
    pendragon_arther
    • #5
    • 15th Mar 17, 7:54 AM
    • #5
    • 15th Mar 17, 7:54 AM
    No, unfortunately I chucked the packaging away in a fit of pique, but the fat content wasn't much. I didn't notice the date but the printing of details was done in such a way with light colour printing you had to hold it up in bright sunlight to be able to read it against the background.

    It wasn't so much of the chewiness that was offensive it was more that every mouthful contained gristle. I managed to extract their details to email a complaint but I'm not holding my breath to get a response.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
    • takman
    • By takman 15th Mar 17, 11:51 AM
    • 1,973 Posts
    • 1,591 Thanks
    takman
    • #6
    • 15th Mar 17, 11:51 AM
    • #6
    • 15th Mar 17, 11:51 AM
    Mince is one thing i always get from the local butcher whenever i can. It much better quality than anything i've had from a supermarket and usually chepaer aswell.
    • pendragon_arther
    • By pendragon_arther 16th Mar 17, 9:45 AM
    • 1,202 Posts
    • 1,332 Thanks
    pendragon_arther
    • #7
    • 16th Mar 17, 9:45 AM
    • #7
    • 16th Mar 17, 9:45 AM
    Mince is one thing i always get from the local butcher whenever i can. It much better quality than anything i've had from a supermarket and usually chepaer aswell.
    Originally posted by takman
    I usually do but this was a promotion by a frozen food supermarket on offer for half price. Never again.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
    • shaun from Africa
    • By shaun from Africa 16th Mar 17, 10:55 AM
    • 9,023 Posts
    • 10,131 Thanks
    shaun from Africa
    • #8
    • 16th Mar 17, 10:55 AM
    • #8
    • 16th Mar 17, 10:55 AM
    Send an e-mail to the frozen food place concerned and simply state how disappointed you were with the quality of the "premium" mince that you purchased.
    Explain that you no longer have the wrapper but you just wanted to make them aware that there may be a problem with some of their stock. (If it's not a big seller, they may only get an occasional delivery of that particular product).

    They may well send you a voucher to compensate you for your purchase.
    • pendragon_arther
    • By pendragon_arther 17th Mar 17, 7:35 AM
    • 1,202 Posts
    • 1,332 Thanks
    pendragon_arther
    • #9
    • 17th Mar 17, 7:35 AM
    • #9
    • 17th Mar 17, 7:35 AM
    Send an e-mail to the frozen food place concerned and simply state how disappointed you were with the quality of the "premium" mince that you purchased.
    Explain that you no longer have the wrapper but you just wanted to make them aware that there may be a problem with some of their stock. (If it's not a big seller, they may only get an occasional delivery of that particular product).

    They may well send you a voucher to compensate you for your purchase.
    Originally posted by shaun from Africa
    I went to their site, filled in a feedback form, gave my details and clicked 'send' but it didn't work. Maybe they've disabled the function due to too many complaints.

    I did send an email to their customer services but after all this time have never received a response.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

169Posts Today

1,711Users online

Martin's Twitter