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  • FIRST POST
    • indigoharvest
    • By indigoharvest 13th Mar 17, 2:06 PM
    • 2Posts
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    indigoharvest
    Faulty Goods Company Changed Management & location
    • #1
    • 13th Mar 17, 2:06 PM
    Faulty Goods Company Changed Management & location 13th Mar 17 at 2:06 PM
    Faulty door unit: What should I do when the company who sold and installed my new door in December is refusing to help because they are under new management and have changed location even though they are still using the same trade name/website. I also have a guarantee/warranty which I was given after completion of the work provided from this company. Gave me the telephone number of sister company who advised me that they were not responsible either. As far as my research goes both companies - a window company and a door company are owned by a the same person under the guise of another Group. Hope this makes sense and would like to hear your views before I write to them and also where I can get further information regarding my rights.
Page 1
    • theonlywayisup
    • By theonlywayisup 13th Mar 17, 3:58 PM
    • 10,304 Posts
    • 6,918 Thanks
    theonlywayisup
    • #2
    • 13th Mar 17, 3:58 PM
    • #2
    • 13th Mar 17, 3:58 PM
    How did you pay?
    "I suggest you read who's thread this is and you will find its MINE". sic
    • DoaM
    • By DoaM 13th Mar 17, 4:03 PM
    • 2,271 Posts
    • 2,247 Thanks
    DoaM
    • #3
    • 13th Mar 17, 4:03 PM
    • #3
    • 13th Mar 17, 4:03 PM
    Unless it was an insurance-backed warranty, if the company has phoenixed then any warranty was worthless.

    As above, how did you pay? (We're hoping the answer is credit card, or finance taken out where the loan was paid directly to the company).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • indigoharvest
    • By indigoharvest 13th Mar 17, 5:22 PM
    • 2 Posts
    • 0 Thanks
    indigoharvest
    • #4
    • 13th Mar 17, 5:22 PM
    • #4
    • 13th Mar 17, 5:22 PM
    Unfortunately, not by credit card Paid via Visa Debit

    Took us over two years to save the money
    Last edited by indigoharvest; 13-03-2017 at 5:25 PM.
    • bris
    • By bris 13th Mar 17, 7:57 PM
    • 6,561 Posts
    • 5,568 Thanks
    bris
    • #5
    • 13th Mar 17, 7:57 PM
    • #5
    • 13th Mar 17, 7:57 PM
    A common occurrence with this type of company. Promise 10 year warranties that look good at the time of sale, once they have enough warranties out there and someone wants to use one close company and start again.


    Problem is it's legalised theft, they know how to play the game and it's all legal,
    now there could be hundreds out there with worthless warranties.
    • wealdroam
    • By wealdroam 13th Mar 17, 8:14 PM
    • 18,168 Posts
    • 14,967 Thanks
    wealdroam
    • #6
    • 13th Mar 17, 8:14 PM
    • #6
    • 13th Mar 17, 8:14 PM
    Took us over two years to save the money
    Originally posted by indigoharvest
    Is that an excuse for not using a credit card?

    When making purchases like this the trick is to pay by credit card even if you have the money readily available. Then to immediately pay of the credit card balance, if funds allow, before interest is payable.
    • DoaM
    • By DoaM 13th Mar 17, 9:47 PM
    • 2,271 Posts
    • 2,247 Thanks
    DoaM
    • #7
    • 13th Mar 17, 9:47 PM
    • #7
    • 13th Mar 17, 9:47 PM
    You only even need to pay a small amount of it on credit card (to minimise CC charges) as long as the purchase itself is >100.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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