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  • FIRST POST
    • Fortyfoot
    • By Fortyfoot 13th Mar 17, 11:51 AM
    • 1,717Posts
    • 886Thanks
    Fortyfoot
    0 WOW
    Thomson's rep telling lies!!!!!
    • #1
    • 13th Mar 17, 11:51 AM
    0 WOW
    Thomson's rep telling lies!!!!! 13th Mar 17 at 11:51 AM
    We go away often and the Thomson reps never give advice on savings to be had on public transport. When they have finished their presentation I always raise the subject of the Bono Card when in Tenerife. Other savings can also be made in Fuerteventura and Benalmadena area to name just two.

    This week the Thomson rep in Puerto de la Cruz tried to put people off buying the card, saying that it expired after six months. Every one knows it last for 12 months.

    I contacted Titsa the bus company in Tenerife through Facebook. I got their reply this morning:-

    "Hello, the bono card expires after one year. After that, you can use the rest of money for a new bono card (it discount). Thank you."

    I got the same reply from Thomson's own 24 hour helpline and quite a few people on TripAdvisor.

    Have Thomson reps conned you or have they been honest?

    May be Martin could look into this for his ITV programme?

    Thanks,
    Fortyfoot
Page 1
    • PompeyPete
    • By PompeyPete 13th Mar 17, 12:34 PM
    • 4,054 Posts
    • 4,831 Thanks
    PompeyPete
    • #2
    • 13th Mar 17, 12:34 PM
    • #2
    • 13th Mar 17, 12:34 PM
    Tours Reps are nearly always economic with the facts, or have their own version of the truth.

    I wouldn't necessarily expect a Rep to know how long any card was valid, especially if validity wasn't relevant to folk on a couple of weeks holiday.
    Last edited by PompeyPete; 13-03-2017 at 12:55 PM.
    • Katiehound
    • By Katiehound 13th Mar 17, 12:38 PM
    • 3,552 Posts
    • 36,103 Thanks
    Katiehound
    • #3
    • 13th Mar 17, 12:38 PM
    • #3
    • 13th Mar 17, 12:38 PM
    I would suggest that most tour reps (whatever their company) are really in the business of selling their tours and therefore do not know too much about local bus services, ferry tickets etc.
    Surely they are trying to boost their own commission??

    It is up to the holiday maker to do their research beforehand
    Being polite and pleasant doesn't cost anything!

    If you found my posting helpful please hit the "Thanks" button!
    Thank You
    • PompeyPete
    • By PompeyPete 13th Mar 17, 12:55 PM
    • 4,054 Posts
    • 4,831 Thanks
    PompeyPete
    • #4
    • 13th Mar 17, 12:55 PM
    • #4
    • 13th Mar 17, 12:55 PM
    It is up to the holiday maker to do their research beforehand
    Originally posted by Katiehound
    At the end of the Welcome Meeting the Rep must dread asking....."...and are there any questions?"
    • 814man
    • By 814man 13th Mar 17, 1:40 PM
    • 314 Posts
    • 248 Thanks
    814man
    • #5
    • 13th Mar 17, 1:40 PM
    • #5
    • 13th Mar 17, 1:40 PM
    The OP is being a bit harsh here I think. Most folk, certainly I'd suspect those on this forum, will know that tour reps have a very defined role and purpose and as noted that is generally to sell the products of the company they are employed by. Not too different from most other commercial operations. If on the other hand you actually want unbiased information then you need to take in a few views and do some research on your own.
    Coming over as a smarta**** at the welcome meeting will of course make the reps very well disposed to you and I'm sure they'll go that extra mile if you ever need to call on their services.
    • leylandsunaddict
    • By leylandsunaddict 13th Mar 17, 3:17 PM
    • 1,184 Posts
    • 810 Thanks
    leylandsunaddict
    • #6
    • 13th Mar 17, 3:17 PM
    • #6
    • 13th Mar 17, 3:17 PM
    I wouldn't expect a tour operators rep to be up to date with the local bus service reduced price cards, or a lot else for that matter. They're employed to sell excursions, trying to iron out problems, helping in emergencies, airport duties and reconfirming inbound flights. Much above that is expecting too much IMO.

    Why raise the subject every time you go? Why raise it at all when you already know about it? Why even both going to the welcome meeting if you've been to the island before? Trying to impress the other package holidaymakers (well those that aren't savvy enough to keep any from the welcome meeting in the first place) really speaks volumes IMO.

    I presume it was you that posted about this on TA saying it was another Thomson 'con'. Begs the question why you book with them. Just book everything yourself. Flights direct with an airline and accommodation direct with the provider. No middlemen to 'con' you then.
    Last edited by leylandsunaddict; 13-03-2017 at 3:21 PM.
    • PeacefulWaters
    • By PeacefulWaters 13th Mar 17, 4:27 PM
    • 6,391 Posts
    • 7,829 Thanks
    PeacefulWaters
    • #7
    • 13th Mar 17, 4:27 PM
    • #7
    • 13th Mar 17, 4:27 PM
    People actually attend these meetings?

    Mugs!
    • r2015
    • By r2015 13th Mar 17, 4:58 PM
    • 843 Posts
    • 245 Thanks
    r2015
    • #8
    • 13th Mar 17, 4:58 PM
    • #8
    • 13th Mar 17, 4:58 PM
    People actually attend these meetings?
    I attend for the welcome drink
    Past 70 and getting more forgetful and tending to ramble more.
    If you think I've asked this before I probably have.
    • Westin
    • By Westin 13th Mar 17, 7:42 PM
    • 1,045 Posts
    • 719 Thanks
    Westin
    • #9
    • 13th Mar 17, 7:42 PM
    • #9
    • 13th Mar 17, 7:42 PM
    Why raise the subject every time you go? Why raise it at all when you already know about it? Why even both going to the welcome meeting if you've been to the island before? Trying to impress the other package holidaymakers (well those that aren't savvy enough to keep any from the welcome meeting in the first place) really speaks volumes IMO.
    Exactly.

    I bet they love know it alls that pitch up at the meetings. Just stay on your sunbed next time, or go out and use your Bono card.

    Your thread title is OTT.
    • takman
    • By takman 14th Mar 17, 5:12 PM
    • 2,278 Posts
    • 1,893 Thanks
    takman
    Iv'e never gone to a welcome meeting on any package holiday i have every been on!. I wouldn't expect them to offer any interesting or useful information because all they care about is selling overpriced excursions.


    When i last went to Tenerife i asked the rep how much they charge for tickets to Loro Parc. They quoted a price including bus travel which for a family of four would have worked out more than the price i paid to rent a car + fuel for an entire week after deducting the price of 4 tickets if bought directly from the park.
    • agrinnall
    • By agrinnall 14th Mar 17, 9:51 PM
    • 17,671 Posts
    • 13,373 Thanks
    agrinnall
    This week the Thomson rep in Puerto de la Cruz tried to put people off buying the card, saying that it expired after six months. Every one knows it last for 12 months.
    Originally posted by Fortyfoot
    If everyone knows already what's the probem?
    • pendragon_arther
    • By pendragon_arther 15th Mar 17, 8:02 AM
    • 1,202 Posts
    • 1,334 Thanks
    pendragon_arther
    Reps are on holiday like everyone else but have to do a bit of work in between relaxing as well. It's not a career.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
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