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  • FIRST POST
    • kidmiracleman
    • By kidmiracleman 13th Mar 17, 11:37 AM
    • 3Posts
    • 0Thanks
    kidmiracleman
    Citywing liquidation - help needed
    • #1
    • 13th Mar 17, 11:37 AM
    Citywing liquidation - help needed 13th Mar 17 at 11:37 AM
    Hi,

    I had purchased a flight with this company in November 2016 - due to commence April 2017.
    Unfortunately the company issued a national press release on Friday stating that they have gone into liquidation.

    (you can google for the announcement, since noobs cannot post links)
    It looks like this is going to be a drawn out process - so I am looking into issuing a Visa dispute / chargeback in order to get a refund quicker.
    I have contacted my bank (Halifax) and they have acknowledged that the transaction has taken place. However, there seems to be a sticking point in that they are asking for proof that the company is actually insolvent before issuing the chargeback.

    Initially they asked for individual correspondence from the company that they would not be offering the service due to going into liquidation - only after I pointed out that this would not be feasible (who is even working there to issue such notes?). They then relented and asked for a screen grab of the press release AND a information listing from companies house or the insolvency service stating that this firm is currently being wound up.

    This brings me to my problem (and my questions).

    1.)This company is registered in the Isle of Mann - but when I check the register they are still marked as a going concern
    2.)How long does it typically take for these records to be updated? does the company even have to update them?
    3.)Is what Halifax are asking for standard practice? or a fob off?

    Thanks in advance,
    Kid
    Last edited by kidmiracleman; 13-03-2017 at 11:39 AM. Reason: typo
Page 1
    • bris
    • By bris 13th Mar 17, 12:06 PM
    • 6,650 Posts
    • 5,695 Thanks
    bris
    • #2
    • 13th Mar 17, 12:06 PM
    • #2
    • 13th Mar 17, 12:06 PM
    It's standard practice, they can't just take your word for it.


    If they are in liquidation then there will be a liquidator appointed, you just need to wait until the appointment is made which should be soon.
    • kidmiracleman
    • By kidmiracleman 13th Mar 17, 2:54 PM
    • 3 Posts
    • 0 Thanks
    kidmiracleman
    • #3
    • 13th Mar 17, 2:54 PM
    • #3
    • 13th Mar 17, 2:54 PM
    Thanks,

    Seems slightly onerous that the burden of proof rests with the consumer here. I wait it out for a while. Hopefully the company register gets updated soon.
    • wealdroam
    • By wealdroam 13th Mar 17, 3:41 PM
    • 18,640 Posts
    • 15,521 Thanks
    wealdroam
    • #4
    • 13th Mar 17, 3:41 PM
    • #4
    • 13th Mar 17, 3:41 PM
    Thanks,

    Seems slightly onerous that the burden of proof rests with the consumer here. I wait it out for a while. Hopefully the company register gets updated soon.
    Originally posted by kidmiracleman
    Seems perfectly reasonable to me that you should be expected to justify why you should receive a refund.
    • lammy82
    • By lammy82 13th Mar 17, 4:46 PM
    • 216 Posts
    • 203 Thanks
    lammy82
    • #5
    • 13th Mar 17, 4:46 PM
    • #5
    • 13th Mar 17, 4:46 PM
    Did you see this page on the CAA website?
    https://www.caa.co.uk/Passengers/Resolving-travel-problems/Travel-company-problems/Failure-of-scheduled-airlines/

    There is a 'negative response letter' which may help you with your bank.

    Also it indicates that some routes are being taken over by Eastern Airways- not sure if that helps you.
    • Manxman in exile
    • By Manxman in exile 13th Mar 17, 5:11 PM
    • 616 Posts
    • 399 Thanks
    Manxman in exile
    • #6
    • 13th Mar 17, 5:11 PM
    • #6
    • 13th Mar 17, 5:11 PM
    I'm often quite embarrassed when I read about Manx registered companies...
    • booksurr
    • By booksurr 13th Mar 17, 5:27 PM
    • 3,614 Posts
    • 3,993 Thanks
    booksurr
    • #7
    • 13th Mar 17, 5:27 PM
    • #7
    • 13th Mar 17, 5:27 PM
    I'm often quite embarrassed when I read about Manx registered companies...
    Originally posted by Manxman in exile
    why? you chose to go into exile, so what happens on the Island surely has nothing to do with you any more
    • kidmiracleman
    • By kidmiracleman 13th Mar 17, 9:52 PM
    • 3 Posts
    • 0 Thanks
    kidmiracleman
    • #8
    • 13th Mar 17, 9:52 PM
    • #8
    • 13th Mar 17, 9:52 PM
    Justification has already been provided. What I consider onerous is the necessity for the consumer to provide physical evidence, (over and above the company actually issuing a press release stating categorically that they have entered liquidation), that a firm is under a winding up order.

    I am reasonably au fait with the workings of company liquidation - but what about the layman ? having to faff about on the Gazzette and companies house register ..etc
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