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  • FIRST POST
    • HapPea
    • By HapPea 12th Mar 17, 9:23 PM
    • 63Posts
    • 43Thanks
    HapPea
    Is it true that you can't transfer during sky cancellation period
    • #1
    • 12th Mar 17, 9:23 PM
    Is it true that you can't transfer during sky cancellation period 12th Mar 17 at 9:23 PM
    I called up Sky today to cancel my account. I cancelled the tv, but for the phone and broadband they said if I set the cancellation in motion I can't transfer to another provider during the 31 days. Also that it would be at least 14 days after my account closes before another provider could set up an account/activate it. This would mean I would have a break in service and be without the internet for a couple of weeks.

    I'm still looking for a new provider but I was hoping to get the cancellation period started.

    Does anyone know if what I was told is correct?
Page 1
    • steveE2
    • By steveE2 12th Mar 17, 9:41 PM
    • 1,132 Posts
    • 1,046 Thanks
    steveE2
    • #2
    • 12th Mar 17, 9:41 PM
    • #2
    • 12th Mar 17, 9:41 PM
    Yes,it's true if you cancel BUT you don't want to cancel if you're transferring.

    Select your new broadband/phone supplier,place the order and they will contact Sky to arrange the transfer.

    If you cancel first another order can't be placed on your line as Openreach aren't capable of handling more than one order at a time on an account.
    • Colin_Maybe
    • By Colin_Maybe 13th Mar 17, 9:00 AM
    • 705 Posts
    • 293 Thanks
    Colin_Maybe
    • #3
    • 13th Mar 17, 9:00 AM
    • #3
    • 13th Mar 17, 9:00 AM
    You would also lose your landline telephone number.
    • teddysmum
    • By teddysmum 13th Mar 17, 6:58 PM
    • 7,501 Posts
    • 4,435 Thanks
    teddysmum
    • #4
    • 13th Mar 17, 6:58 PM
    • #4
    • 13th Mar 17, 6:58 PM
    Migration is usually quoted as 14 days or 10 working days from agreement. Therefore, contract with a new provider so you move just after your end on minimum term date, to avoid any fee (though it will be small).


    I contracted with PlusNet on a Friday and was quoted 10 working days from the first following working day (ie Monday), so migrated on a Friday.
    • HapPea
    • By HapPea 15th Mar 17, 6:52 PM
    • 63 Posts
    • 43 Thanks
    HapPea
    • #5
    • 15th Mar 17, 6:52 PM
    • #5
    • 15th Mar 17, 6:52 PM
    Thanks for the explanations. I'm not too bothered about losing the number as I never use it, but I've seen the BT deal in the weekly email so think I'll just sign up for that.
    • teddysmum
    • By teddysmum 15th Mar 17, 8:02 PM
    • 7,501 Posts
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    teddysmum
    • #6
    • 15th Mar 17, 8:02 PM
    • #6
    • 15th Mar 17, 8:02 PM
    Thanks for the explanations. I'm not too bothered about losing the number as I never use it, but I've seen the BT deal in the weekly email so think I'll just sign up for that.
    Originally posted by HapPea
    You are aware that BT and Plusnet charge a cease fee (About £35) if you move to LLU or cable (even out of minimum term), as they have decided to treat such migrations as ceases.
    • EdwardB
    • By EdwardB 16th Mar 17, 11:24 AM
    • 412 Posts
    • 319 Thanks
    EdwardB
    • #7
    • 16th Mar 17, 11:24 AM
    Another reason to Avoid BT/Plusnet/EE
    • #7
    • 16th Mar 17, 11:24 AM
    You are aware that BT and Plusnet charge a cease fee (About £35) if you move to LLU or cable (even out of minimum term), as they have decided to treat such migrations as ceases.
    Originally posted by teddysmum
    As if we did not have enough reasons to avoid suppliers, here is a serious one for BT/Plusnet and I assume EE which is now part of BT.

    I think we need to make complaints to OFCOM about this RIP OFF CHARGE.

    These ceases are a cost of doing business, half the time they are done virtually and then when an Engineer signs up a new customer they get charged the installation fee for doing what is in effect, the same piece of work.

    I used to see benefit in BT owning Openreach/BT Wholesale, now I just want it broken up, I think the CMA or whatever they call it these days should force BT to sell EE Broadband AND Plusnet.

    We need some decent competition in this market!
    Please be nice to all MoneySavers. That’s the forum motto. Remember, the prime aim is to help provide info and resources. If you don’t like someone, their situation, their question or feel they’re intruding on ‘your board’ then please bite the bullet and think of the bigger issue.
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