Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Robin9
    • By Robin9 12th Mar 17, 7:28 PM
    • 1,394Posts
    • 887Thanks
    Robin9
    NHS Equipment Insurance Claim
    • #1
    • 12th Mar 17, 7:28 PM
    NHS Equipment Insurance Claim 12th Mar 17 at 7:28 PM
    A few years ago my MIL had a NHS prescription for a pair of in-the-ear hearings aids - her ear lobes are too floppy for the usual type. They were fitted at a local Specsavers and all was well.

    Early this year she lost one.

    Apparently NHS no longer supply these and the solution was a private pair at 1400

    With her consent I made a claim on her household insurance - unspecified valuables less than 2000 and new for old.

    Her claim has been referred to an assessor who are asking for an original invoice. Specsavers have been very good and have provided details of what was originally supplied but cannot provide an invoice - there wasn't one just the NHS prescription.

    If the assessors dig their heels in what can I do ?
Page 1
    • Blibble
    • By Blibble 12th Mar 17, 10:51 PM
    • 111 Posts
    • 49 Thanks
    Blibble
    • #2
    • 12th Mar 17, 10:51 PM
    • #2
    • 12th Mar 17, 10:51 PM
    If that's what it costs to replace new-for-old, spec-for-spec, then that's what it costs.

    It's not a new-for-old settlement to pay out what you paid originally.

    If they dig their heels in, dig yours in.
    • Robin9
    • By Robin9 13th Mar 17, 5:39 AM
    • 1,394 Posts
    • 887 Thanks
    Robin9
    • #3
    • 13th Mar 17, 5:39 AM
    • #3
    • 13th Mar 17, 5:39 AM
    Thankyou Blibble - I can be very persistent.
    • antrobus
    • By antrobus 13th Mar 17, 6:24 AM
    • 14,654 Posts
    • 20,744 Thanks
    antrobus
    • #4
    • 13th Mar 17, 6:24 AM
    • #4
    • 13th Mar 17, 6:24 AM
    A few years ago my MIL had a NHS prescription for a pair of in-the-ear hearings aids - her ear lobes are too floppy for the usual type. They were fitted at a local Specsavers and all was well.

    Early this year she lost one.

    Apparently NHS no longer supply these and the solution was a private pair at 1400....
    Originally posted by Robin9
    ITE, ITC and CIC hearing aids are not issued as standard on the NHS, although they are available in certain circumstances, mostly for clinical reasons.

    http://www.nhs.uk/Livewell/hearing-problems/Pages/hearing-aids.aspx

    ...With her consent I made a claim on her household insurance - unspecified valuables less than 2000 and new for old.

    Her claim has been referred to an assessor who are asking for an original invoice. Specsavers have been very good and have provided details of what was originally supplied but cannot provide an invoice - there wasn't one just the NHS prescription...
    Originally posted by Robin9
    Specsavers would have invoiced the NHS.

    ...If the assessors dig their heels in what can I do ?
    Originally posted by Robin9
    Read your insurance contract carefully. If you still believe that the loss of NHS supplied hearing aids are covered, complaind, and take it to the FOS.
    • Robin9
    • By Robin9 26th Mar 17, 9:19 PM
    • 1,394 Posts
    • 887 Thanks
    Robin9
    • #5
    • 26th Mar 17, 9:19 PM
    • #5
    • 26th Mar 17, 9:19 PM
    All is satisfactorily resolved - insurers paid in full
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,481Posts Today

6,822Users online

Martin's Twitter
  • The strange thing with a 4yr old is having to play & smile while inside feeling sick for those in trauma in my birth town #Manchester

  • Just a quick ta-ta for now. I'm taking the week off for family time with mini and Mrs MSE. So I won't be here much. Back after the bank hol

  • Ugh another one trying it! Beware https://t.co/Ab9fCRA76F

  • Follow Martin