Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • DougConnor
    • By DougConnor 9th Mar 17, 9:48 PM
    • 4Posts
    • 0Thanks
    DougConnor
    Amazon's fake products and sellers - Is there any legal action I can take?
    • #1
    • 9th Mar 17, 9:48 PM
    Amazon's fake products and sellers - Is there any legal action I can take? 9th Mar 17 at 9:48 PM
    In the past two months I have tried to buy similar products from seven different vendors on Amazon UK only to have the orders cancelled after between one and four days ("Preparing to ship")? It turns out that all the vendors were probably fake. This has taken up a lot of my time and caused me a great deal of stress - is there any legal recourse that I can take against Amazon?
Page 1
    • Moneyineptitude
    • By Moneyineptitude 9th Mar 17, 9:58 PM
    • 18,844 Posts
    • 8,998 Thanks
    Moneyineptitude
    • #2
    • 9th Mar 17, 9:58 PM
    • #2
    • 9th Mar 17, 9:58 PM
    I This has taken up a lot of my time and caused me a great deal of stress - is there any legal recourse that I can take against Amazon?
    Originally posted by DougConnor
    So you want compensation because you've been protected from purchasing from fake vendors?

    What actual losses have you incurred?

    Time and "stress"?

    Really?
    • naedanger
    • By naedanger 9th Mar 17, 10:02 PM
    • 2,178 Posts
    • 1,760 Thanks
    naedanger
    • #3
    • 9th Mar 17, 10:02 PM
    • #3
    • 9th Mar 17, 10:02 PM
    - is there any legal recourse that I can take against Amazon?
    Originally posted by DougConnor
    You could stop using them in future. It's what I tend to do when I am unhappy with a supplier.
    • POPPYOSCAR
    • By POPPYOSCAR 9th Mar 17, 10:05 PM
    • 10,340 Posts
    • 21,383 Thanks
    POPPYOSCAR
    • #4
    • 9th Mar 17, 10:05 PM
    • #4
    • 9th Mar 17, 10:05 PM
    Engage a solicitor.
    • DougConnor
    • By DougConnor 9th Mar 17, 10:10 PM
    • 4 Posts
    • 0 Thanks
    DougConnor
    • #5
    • 9th Mar 17, 10:10 PM
    I am being offered fake products
    • #5
    • 9th Mar 17, 10:10 PM
    I expect products offered through Amazon to be real, they are not. It takes time to select them, you have to budget for them, you order them in anticipation of a need, the order is accepted and then it is cancelled because the vendor was not real. Probably 20 hours of my time so far. Seven similar products from seven fake vendors. Is that itself not a con?
    • DougConnor
    • By DougConnor 9th Mar 17, 10:12 PM
    • 4 Posts
    • 0 Thanks
    DougConnor
    • #6
    • 9th Mar 17, 10:12 PM
    Yep
    • #6
    • 9th Mar 17, 10:12 PM
    No I am not going to use them in future. Though as a first-time Amazon purchaser I am staggered by the fact that all seven of my initial (more or less identical products) have all been fake. Have other people encountered anything like this.
    • DougConnor
    • By DougConnor 9th Mar 17, 10:14 PM
    • 4 Posts
    • 0 Thanks
    DougConnor
    • #7
    • 9th Mar 17, 10:14 PM
    Hoping not to engage a solictor....
    • #7
    • 9th Mar 17, 10:14 PM
    I would rather not engage a solictor. I was hoping that there might be some kind of ombudsman or small claims system to take this to. Amazon shouldn't be allowed to get away with trying to sell stuff that doesn't exist from vendors that do not exist.
    • Moneyineptitude
    • By Moneyineptitude 9th Mar 17, 10:25 PM
    • 18,844 Posts
    • 8,998 Thanks
    Moneyineptitude
    • #8
    • 9th Mar 17, 10:25 PM
    • #8
    • 9th Mar 17, 10:25 PM
    I was hoping that there might be some kind of ombudsman or small claims system to take this to.
    Originally posted by DougConnor
    As your losses are precisely nil, your "compo" will be exactly the same amount.

    No solicitor will be interested in taking up your "case", simply because you don't have one. Amazon have protected you from purchasing these fake items, as such they have fulfilled their duty of care.

    If you want to be sure that your orders are fulfilled there are a few steps you can take yourself;

    Take note of the Feedback rating of any third party seller.

    Be suspicious of very low prices. If it seems too good to be true, it probably is.

    Purchase only from Amazon directly.

    Amazon shouldn't be allowed to get away with trying to sell stuff that doesn't exist from vendors that do not exist.
    Originally posted by DougConnor
    Clearly, in your case Amazon haven't "got away" with any such thing.
    • DCFC79
    • By DCFC79 9th Mar 17, 10:39 PM
    • 29,507 Posts
    • 18,656 Thanks
    DCFC79
    • #9
    • 9th Mar 17, 10:39 PM
    • #9
    • 9th Mar 17, 10:39 PM
    I would rather not engage a solictor. I was hoping that there might be some kind of ombudsman or small claims system to take this to. Amazon shouldn't be allowed to get away with trying to sell stuff that doesn't exist from vendors that do not exist.
    Originally posted by DougConnor
    You could send them a letter.

    Good luck trying to find an ombudsman, you would be looking for something that doesnt exist.

    Could try the small claims court but what would you base your claim on, what costs have you incurred ? You cant claim for time lost nor the stress, well I guess you could.

    Ive not experienced the issue you have had.

    If they were removed for being fake you should be happy they have prevented you from buying a fake. Just dont go near ebay.
    Last edited by DCFC79; 09-03-2017 at 10:45 PM.
    Je Suis Charlie
    • naedanger
    • By naedanger 9th Mar 17, 10:40 PM
    • 2,178 Posts
    • 1,760 Thanks
    naedanger
    No I am not going to use them in future. Though as a first-time Amazon purchaser I am staggered by the fact that all seven of my initial (more or less identical products) have all been fake. Have other people encountered anything like this.
    Originally posted by DougConnor
    Personally no, but I tend to buy from Amazon themselves, especially for items that I know are often faked.

    I am glad to hear they are clamping down on fakes.

    My main complaint with Amazon is that so many of their reviews appear fake (and not just those where the reviewer disclosed they received the item for free).
    • Moneyineptitude
    • By Moneyineptitude 9th Mar 17, 10:44 PM
    • 18,844 Posts
    • 8,998 Thanks
    Moneyineptitude
    My main complaint with Amazon is that so many of their reviews appear fake (and not just those where the reviewer disclosed they received the item for free).
    Originally posted by naedanger
    The feedback rating of third party sellers isn't fake, though.

    My pet hate is that Amazon customer reviews for books, DVDs etc lump together all the reviews for every format.
    • naedanger
    • By naedanger 9th Mar 17, 10:55 PM
    • 2,178 Posts
    • 1,760 Thanks
    naedanger
    The feedback rating of third party sellers isn't fake, though.
    Originally posted by Moneyineptitude
    It was product reviews I was meaning. (I tend not to use third party sellers except for specific, hard to source elsewhere, items e.g. spare parts for things.)
    • George Michael
    • By George Michael 9th Mar 17, 10:56 PM
    • 2,787 Posts
    • 3,777 Thanks
    George Michael
    In the past two months I have tried to buy similar products from seven different vendors on Amazon UK
    Originally posted by DougConnor
    Probably 20 hours of my time so far. Seven similar products from seven fake vendors. Is that itself not a con?
    Originally posted by DougConnor
    20 hours to search for and order 7 items?
    That means that it takes you close to 3 hours per item.
    Are you using a 56k dial up internet connection and a Sinclair Spectrum computer?
    • Moneyineptitude
    • By Moneyineptitude 9th Mar 17, 10:58 PM
    • 18,844 Posts
    • 8,998 Thanks
    Moneyineptitude
    .
    Are you using a 56k dial up internet connection and a Sinclair Spectrum computer?
    Originally posted by George Michael
    Probably purchased from a "fake" seller...
    • dsdhall
    • By dsdhall 9th Mar 17, 11:04 PM
    • 312 Posts
    • 308 Thanks
    dsdhall
    What on earth are you trying to buy that prompts so many fake vendors to try and sell?
    • POPPYOSCAR
    • By POPPYOSCAR 9th Mar 17, 11:20 PM
    • 10,340 Posts
    • 21,383 Thanks
    POPPYOSCAR
    I would rather not engage a solictor. I was hoping that there might be some kind of ombudsman or small claims system to take this to. Amazon shouldn't be allowed to get away with trying to sell stuff that doesn't exist from vendors that do not exist.
    Originally posted by DougConnor
    Oh go on......

    You can post your progress on here.

    Would make great reading.
    • bris
    • By bris 10th Mar 17, 12:39 AM
    • 6,646 Posts
    • 5,691 Thanks
    bris
    You can take anyone to court for any thing you chance of winning anything are none but you can certainly try if you want.


    If you want the real products stop looking at the bargain "70% off honest it is" sites and get it from an authorised dealer.


    Because lets be honest you're looking for a bargain but if it's to good to be true it always is.
    • DCFC79
    • By DCFC79 10th Mar 17, 8:24 AM
    • 29,507 Posts
    • 18,656 Thanks
    DCFC79
    What on earth are you trying to buy that prompts so many fake vendors to try and sell?
    Originally posted by dsdhall
    We can only but wonder what it is, took Doug 20 hours to do the searching, its time hes not going to get back.
    Je Suis Charlie
    • cookie365
    • By cookie365 10th Mar 17, 8:09 PM
    • 1,704 Posts
    • 1,089 Thanks
    cookie365
    What about the time I spent reading this thread, that I'm never going to get back?

    I spent 20 hours thinking up a suitably witty comment to show off my sparkling wit.

    Don't know why I typed this one instead
    • The-Truth
    • By The-Truth 11th Mar 17, 5:04 PM
    • 423 Posts
    • 495 Thanks
    The-Truth
    Probably 20 hours of my time so far.
    Originally posted by DougConnor
    As others have said. What on earth did you spend 20 hours doing that you need compensation for?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,343Posts Today

8,312Users online

Martin's Twitter
  • Byebye! I'm about to stop work & twitter, to instead spend glorious time with Mrs & mini MSE. Wishing u a lovely summer. See u in 10 days.

  • WARNING Did you start Uni in or after 2012? The interest's rising to 6.1%; yet it doesnt work like you think. See https://t.co/IQ8f0Vyetu RT

  • RT @JanaBeee: @MartinSLewis Boris is the anomaly (coffee), the others are versions of normal (beer). Lots of same candidates = vote share d?

  • Follow Martin