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  • FIRST POST
    • alex knight
    • By alex knight 9th Mar 17, 9:08 PM
    • 9Posts
    • 1Thanks
    alex knight
    Wrong Tariff with NPower
    • #1
    • 9th Mar 17, 9:08 PM
    Wrong Tariff with NPower 9th Mar 17 at 9:08 PM
    Hi all

    Really good friend of mine just got a shocking NPower bill.
    She has been in the rented property for five years and has her gas/electricity with the same provider. I am getting NPower to look at her meter as her electricity is nearly double that of any of her previous four years in the property.

    My question is, she stayed with the same provider as the previous tenants and is on the Standard Tariff and has been on it for five years. Looking at her bills now I notice she could have save well over 1,000 had she swapped to a different tariff with them and this year alone could have saved 600 and they estimate she could save over 700 next year

    Are the energy company's under any obligation to say to her at any point she is on the wrong tariff or do they cover themselves by putting "Could you pay less?" on the first page?

    Many thanks
Page 1
    • dogshome
    • By dogshome 10th Mar 17, 8:06 AM
    • 2,776 Posts
    • 1,394 Thanks
    dogshome
    • #2
    • 10th Mar 17, 8:06 AM
    • #2
    • 10th Mar 17, 8:06 AM
    Sorry, but Energy suppliers are under no obligation to advise customers of a cheaper tariff - All suppliers will put the new occupants of a dwelling onto the their expensive 'Standard Variable' tariff when they move in, the onus is on the customer change the tariff and/or supplier.

    Energy use comparisions between one dwelling and another are impossible, unless that is the two dwellings are exactly the same
  • nPower
    • #3
    • 10th Mar 17, 8:48 AM
    • #3
    • 10th Mar 17, 8:48 AM
    Hi all

    Really good friend of mine just got a shocking NPower bill.
    She has been in the rented property for five years and has her gas/electricity with the same provider. I am getting NPower to look at her meter as her electricity is nearly double that of any of her previous four years in the property.

    My question is, she stayed with the same provider as the previous tenants and is on the Standard Tariff and has been on it for five years. Looking at her bills now I notice she could have save well over 1,000 had she swapped to a different tariff with them and this year alone could have saved 600 and they estimate she could save over 700 next year

    Are the energy company's under any obligation to say to her at any point she is on the wrong tariff or do they cover themselves by putting "Could you pay less?" on the first page?

    Many thanks
    Originally posted by alex knight



    Hi alex knight,

    Please ask your friend to contact us using the details on our profile page so we can help with their billing query.

    Thanks

    Jen
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • Robin9
    • By Robin9 10th Mar 17, 9:31 AM
    • 1,394 Posts
    • 885 Thanks
    Robin9
    • #4
    • 10th Mar 17, 9:31 AM
    • #4
    • 10th Mar 17, 9:31 AM
    Is this years "double" due to estimated bills ?
  • archived user
    • #5
    • 10th Mar 17, 9:12 PM
    • #5
    • 10th Mar 17, 9:12 PM
    I think suppliers now are obligated at least to say something like " there may be cheaper tariffs available " It does say something like this on statements and bills. I think OFGEM made this a rule a few years back but I don t think they are obliged to be specific and point you to cheaper tariffs.
    If someone has not elected to pay by direct debit then the suppliers can only offer standard/variable high tariffs or like BGs "Fix and Fall " which is virtually the same as SV.
    • teddysmum
    • By teddysmum 11th Mar 17, 3:48 PM
    • 7,437 Posts
    • 4,369 Thanks
    teddysmum
    • #6
    • 11th Mar 17, 3:48 PM
    • #6
    • 11th Mar 17, 3:48 PM
    I think suppliers now are obligated at least to say something like " there may be cheaper tariffs available " It does say something like this on statements and bills. I think OFGEM made this a rule a few years back but I don t think they are obliged to be specific and point you to cheaper tariffs.
    If someone has not elected to pay by direct debit then the suppliers can only offer standard/variable high tariffs or like BGs "Fix and Fall " which is virtually the same as SV.
    Originally posted by House Martin
    My Npower bills do have a section which says that I could save x if I switched to a certain tariff, but the statement is not true ,as my tariff is lower than that proposed. Like the misleading information (govt ruling) on comparison sites, the (mis-)information is based on going onto the standard tariff; something anyone using fixes is very unlikely to do.
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