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  • FIRST POST
    • teddysmum
    • By teddysmum 9th Mar 17, 8:24 PM
    • 8,511Posts
    • 5,043Thanks
    teddysmum
    Not happy with NS&I
    • #1
    • 9th Mar 17, 8:24 PM
    Not happy with NS&I 9th Mar 17 at 8:24 PM
    To be in the April 1st draw, I rang to buy some premium bonds and the young man said that there was no record of my buying any before. This was a big shock as I know I have lots, but he said that once I went online all would be fine, as the problem arose because I last bought bonds at the Post Office.


    I also asked for my winnings to be reinvested, so was surprised, today, to receive a cheque.


    Obviously I called and this man asked for my NS&I number , password and holder number. (The person who sold the bonds didn't ask for the latter.)


    This person told me that the problem was that I had two accounts and that the reinvest order was only on the new account.


    I know have two write in giving details and asking for the two accounts to be combined under the old holder number. This seems silly (they won't do it over the phone , although it's obviously their mistake ) as they say they need to check my signature, but I told them that this has changed a lot since I bought my first bonds in 1972.


    OK, petty, but the £25 winnings will have wasted a month's investment time, annoying on top of the hassle caused by someone not following the correct procedure (ie he didn't ask for my holder's number ).
Page 1
    • sheramber
    • By sheramber 10th Mar 17, 1:43 PM
    • 3,858 Posts
    • 2,867 Thanks
    sheramber
    • #2
    • 10th Mar 17, 1:43 PM
    • #2
    • 10th Mar 17, 1:43 PM
    When I bought a second lot of bonds I had to link my previously held bonds to them.
    • DCFC79
    • By DCFC79 10th Mar 17, 3:02 PM
    • 30,273 Posts
    • 19,151 Thanks
    DCFC79
    • #3
    • 10th Mar 17, 3:02 PM
    • #3
    • 10th Mar 17, 3:02 PM
    Can you not close 1 of the accounts then buy some new bonds under the other account ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Hermia
    • By Hermia 10th Mar 17, 3:24 PM
    • 4,114 Posts
    • 11,074 Thanks
    Hermia
    • #4
    • 10th Mar 17, 3:24 PM
    • #4
    • 10th Mar 17, 3:24 PM
    When I bought a second lot of bonds I had to link my previously held bonds to them.
    Originally posted by sheramber
    Same here. They had to add my old bonds to the new holder number.
    • kwikbreaks
    • By kwikbreaks 10th Mar 17, 11:04 PM
    • 8,841 Posts
    • 4,419 Thanks
    kwikbreaks
    • #5
    • 10th Mar 17, 11:04 PM
    • #5
    • 10th Mar 17, 11:04 PM
    When I read the title I thought you'd inherited some and found that they insisted on you going through probate. When I had that issue I was far from impressed.
    • firefox1956
    • By firefox1956 11th Mar 17, 8:59 AM
    • 1,331 Posts
    • 756 Thanks
    firefox1956
    • #6
    • 11th Mar 17, 8:59 AM
    • #6
    • 11th Mar 17, 8:59 AM
    When you get this issue sorted why not ask for a password etc & manage your account online ??
    HTH
    • teddysmum
    • By teddysmum 11th Mar 17, 4:33 PM
    • 8,511 Posts
    • 5,043 Thanks
    teddysmum
    • #7
    • 11th Mar 17, 4:33 PM
    • #7
    • 11th Mar 17, 4:33 PM
    When you get this issue sorted why not ask for a password etc & manage your account online ??
    HTH
    Originally posted by firefox1956


    I have an online account (but never needed to us it ) and this is where I found that only the recent bonds are listed , together with my 65+bond.


    The accounts are to be merged, but I have to write in to do this. Apparently, besides the last seller not asking for my bond holder's code (after being told there were other bonds), the person selling the 65+ bond should have asked about bonds then (my husband's account is fine and his 65+ bond was bought during the same phone call.)


    The 65+ bond purchase caused problems, too. The actual sale was fine, but they put an extra 'i' in my husband's surname (caused by fast typing, catching the wrong key) and transposed the letters in my forename, so the documents all had to be amended. It took two requests (in writing) to get my husband's documents sorted as the first replacement had the same error as the original.
    • teddysmum
    • By teddysmum 11th Mar 17, 4:37 PM
    • 8,511 Posts
    • 5,043 Thanks
    teddysmum
    • #8
    • 11th Mar 17, 4:37 PM
    • #8
    • 11th Mar 17, 4:37 PM
    When I read the title I thought you'd inherited some and found that they insisted on you going through probate. When I had that issue I was far from impressed.
    Originally posted by kwikbreaks
    They don't trust you enough to just pay out.

    I asked why they wanted my request in writing as, obviously, when the man checked , he could see that I had two accounts and was told it was to verify that I was myself, by comparing signatures; useless as it has changed a lot since 1972.
    • kwikbreaks
    • By kwikbreaks 11th Mar 17, 5:03 PM
    • 8,841 Posts
    • 4,419 Thanks
    kwikbreaks
    • #9
    • 11th Mar 17, 5:03 PM
    • #9
    • 11th Mar 17, 5:03 PM
    A lot of financial institutions will accept a death certificate and will but over some threshold (not sure what off hand) you need probate get the money from premium bonds. Considering the budget changes which considerably increased probate costs and the poor return offered by premium bonds (not that anything offers much of a return these days) I simply wouldn't touch them. They were trouble when my father died then again when my mother died. I can't remember for sure but I think they were the only reason I had to go through the probate procedure.
    • molerat
    • By molerat 11th Mar 17, 5:18 PM
    • 17,323 Posts
    • 11,516 Thanks
    molerat
    Also never put 2 letters in one envelope, they will only action the first one they take out !
    www.helpforheroes.org.uk/donations.html
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