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    • keiran
    • By keiran 7th Mar 17, 2:30 PM
    • 371Posts
    • 174Thanks
    keiran
    2 week interval between doing a switch and getting a "verbal agreement" date?
    • #1
    • 7th Mar 17, 2:30 PM
    2 week interval between doing a switch and getting a "verbal agreement" date? 7th Mar 17 at 2:30 PM
    Hi

    I applied to switch to SSE on the company's own switching webpage on 22 Feb

    I've received the "welcome to SSE" documents today - 2 weeks later.

    It says the switching will usually take 3 weeks, but of course I have a right to cancel for 14 days, which makes me think they won't do anything at all for the next 14 day

    And through all these weeks I'll be on my current supplier's standard tariff

    Does it need to take so long to switch, and are there any industry standards?
Page 1
    • EnergyFun
    • By EnergyFun 7th Mar 17, 2:58 PM
    • 5 Posts
    • 2 Thanks
    EnergyFun
    • #2
    • 7th Mar 17, 2:58 PM
    • #2
    • 7th Mar 17, 2:58 PM
    Hi Keiran

    When you agree a contract with a supplier you have the standard 14 days cancellation period, and the supplier is unable to register your meter point. I'm not sure if this started on the date you applied to switch or on the date you received the welcome pack (I would have thought the date you applied to switch).

    Once this period is over, the SSE can register as being the supplier of your meter point; the day the supplier takes control of your meter point is referred to as Supply Start Date (SSD). The industry regulations state, for elec, the supplier can register the meter point with an SSD between 1 and 28 days in the future.

    So, in theory, from agreeing a contract with a supplier to being supplied by them will take a minimum of 15 days.
    • keiran
    • By keiran 7th Mar 17, 3:17 PM
    • 371 Posts
    • 174 Thanks
    keiran
    • #3
    • 7th Mar 17, 3:17 PM
    • #3
    • 7th Mar 17, 3:17 PM
    Thanks

    In the letter of today, they say I have 14 days to cancel from receipt (i.e. today). So that implies that the last 2 weeks have been wasted in whatever procedure/backlog they may have..?
    • CashStrapped
    • By CashStrapped 7th Mar 17, 4:54 PM
    • 1,083 Posts
    • 599 Thanks
    CashStrapped
    • #4
    • 7th Mar 17, 4:54 PM
    • #4
    • 7th Mar 17, 4:54 PM
    There are no guaranteed time-scales. After the 14 day cooling off period, which is a stipulation and cannot be fast-tracked,most suppliers quote an approximate time-scale of another 16 days.

    So in total, they quote an approximate switch time-scale of 30 days. But, this is not guaranteed. It can be more and it can be less.

    This can be affected by size of the company, their IT capability and systems, staff size and the number people are switching to them (i.e they have a very good tariff so a lot of people have switched to them).
    Last edited by CashStrapped; 07-03-2017 at 4:57 PM.
    • Hengus
    • By Hengus 7th Mar 17, 5:06 PM
    • 3,671 Posts
    • 1,979 Thanks
    Hengus
    • #5
    • 7th Mar 17, 5:06 PM
    • #5
    • 7th Mar 17, 5:06 PM
    There are no guaranteed time-scales. After the 14 day cooling off period, which is a stipulation and cannot be fast-tracked,most suppliers quote an approximate time-scale of another 16 days.

    So in total, they quote an approximate switch time-scale of 30 days. But, this is not guaranteed. It can be more and it can be less.

    This can be affected by size of the company, their IT capability and systems, staff size and the number people are switching to them (i.e they have a very good tariff so a lot of people have switched to them).
    Originally posted by CashStrapped
    Under Standard Licence Conditions, suppliers are required to use their reasonable efforts to a transfer a supply within 35 days from receipt of an application to switch (14 days cooling off plus 21 days).
    • CashStrapped
    • By CashStrapped 7th Mar 17, 6:39 PM
    • 1,083 Posts
    • 599 Thanks
    CashStrapped
    • #6
    • 7th Mar 17, 6:39 PM
    • #6
    • 7th Mar 17, 6:39 PM
    "Required to use their reasonable efforts"

    Still does not sound like a guarantee though.

    Those switching to Irsesa at the moment seem to be experiencing longer time-scales than this [35 days].
    • jbuchanangb
    • By jbuchanangb 11th Mar 17, 5:55 PM
    • 350 Posts
    • 105 Thanks
    jbuchanangb
    • #7
    • 11th Mar 17, 5:55 PM
    • #7
    • 11th Mar 17, 5:55 PM
    I signed up to switch to So Energy on their web site on 3rd March. That very day I received the welcome pack and notification that the SSD would be 24 March. Same day I received an e-mail from First Utility (where my fixed rate tariff expires on 31 March) that they had been notified that I was leaving them.

    Today my bank informed me that So Energy have set up the Direct Debit.

    If all this goes to plan I will be a happy bunny.
    • spiro
    • By spiro 12th Mar 17, 8:34 AM
    • 5,749 Posts
    • 2,757 Thanks
    spiro
    • #8
    • 12th Mar 17, 8:34 AM
    • #8
    • 12th Mar 17, 8:34 AM
    Under Faster Switching which was introduced some time ago the new supplier should set the Supply Start Date at 2 weeks plus 3 working days from the day you sign up. The cooling off period no longer has to complete before the supplier can do anything.
    Personally I would phone SSE and complain that they are not complying with this requirement.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • Hengus
    • By Hengus 12th Mar 17, 9:18 AM
    • 3,671 Posts
    • 1,979 Thanks
    Hengus
    • #9
    • 12th Mar 17, 9:18 AM
    • #9
    • 12th Mar 17, 9:18 AM
    Under Faster Switching which was introduced some time ago the new supplier should set the Supply Start Date at 2 weeks plus 3 working days from the day you sign up. The cooling off period no longer has to complete before the supplier can do anything.
    Personally I would phone SSE and complain that they are not complying with this requirement.
    Originally posted by spiro
    Not all suppliers are signed up to 17 day switching as it is still a voluntary code (e.g.; Iresa). That said, I agree that SSE is in the 'club' so a 14 day do nothing delay is worthy of a complaint. The question that has to be asked is 'have I been disadvantaged financially by this delay, and by how much'? It is not a simple 2 weeks on the standard variable rate calculation. I suspect that any cost difference is likely to be very small - but worth pursuing nevertheless.
    • phillw
    • By phillw 12th Mar 17, 4:03 PM
    • 517 Posts
    • 216 Thanks
    phillw
    I've received the "welcome to SSE" documents today - 2 weeks later.

    It says the switching will usually take 3 weeks, but of course I have a right to cancel for 14 days, which makes me think they won't do anything at all for the next 14 day
    Originally posted by keiran
    You're right. Unfortunately the cooling off period only starts when they tell you about it and they won't do anything until it's over.

    There are a lot of people switching right now, but that does sound extreme. You could try complaining and ask them to cover the difference between what you're paying on your old tariff and the new tariff. If you're polite enough then they may offer you something, if not then it's still one in the bank the next time you have something else to complain about.
    • keiran
    • By keiran 18th Mar 17, 5:24 PM
    • 371 Posts
    • 174 Thanks
    keiran
    SSE is part of the "17 day switch" programme, I now discover.

    Of course, I'll complain once the switch has occurred (a full 5 weeks from application, on SSE's own website...)

    Anyone know what ball park compensation to request?
    • Hengus
    • By Hengus 18th Mar 17, 5:52 PM
    • 3,671 Posts
    • 1,979 Thanks
    Hengus
    SSE is part of the "17 day switch" programme, I now discover.

    Of course, I'll complain once the switch has occurred (a full 5 weeks from application, on SSE's own website...)

    Anyone know what ball park compensation to request?
    Originally posted by keiran
    They will normally seek to put you in the position that you would have been had the switch not been delayed. That is, cover the difference in unit price plus - possibly - a small offer of compensation for poor customer service.
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