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  • FIRST POST
    • samspam
    • By samspam 6th Mar 17, 9:54 AM
    • 82Posts
    • 38Thanks
    samspam
    Major composite door issue - help!
    • #1
    • 6th Mar 17, 9:54 AM
    Major composite door issue - help! 6th Mar 17 at 9:54 AM
    In November last year I had a composite door fitted. A friend fitted it - it is his business to fit windows and doors he just did it at mates rates.
    It is a grey door with a long handle so relies on the key to open not the handle. The issue is that as soon as the sun shines on it (my house faces south) the door will not open at all until the sun goes in. When this happens we have to either climb out of the front window or use the garage - I only have one electric fob to the garage so this is not convenient when there are 3 of us with keys.
    My friend has made as many adjustments as he can do and gone mad at the company who sell the doors. He has never had any problems with the company or the hundreds of doors he has fitted from them.
    He is taking it up with them but I am just wondering if anyone has any answers / suggestions / similar stories.
    As far as I am concerned a front door which does not open is a fire safety issue and is not fit for purpose. As I am writing this I have been unable to open the door for an hour and a half.
Page 3
    • samspam
    • By samspam 9th Mar 17, 7:40 AM
    • 82 Posts
    • 38 Thanks
    samspam
    Being realistic you should never have paid for the job - it was clearly not right. If the problem was noticeable so soon it is likely it was noticeable at the moment the job was finished.

    Obviously you have to get your fitter to sort out matters but I remain concerned about other issues.

    You should have a written guarantee to cover any glazed units in the door, likewise to cover the ironmongery, and likewise to cover the door construction. These could all be on one sheet of paper.

    Do you have these?

    When you come to sell your home you will be asked about your door. Did the door and installation get inspected by the Buildings Regulation inspector? If it did why was the problem not found?

    The alternative here is to have a FENSA certificate, or similar. Do you have this?

    What I am getting at is was your installer deemed competent to install the door? Have you got paperwork to prove this?
    Originally posted by Furts
    It wasn't sunny very much in November, so it wasn't a noticeable issue the minute it was fitted or yes I agree I would no way have paid for it.
    No I don't have a certificate, I should know better really, I will ask him for one. Thanks x
    Can't ask him today though it's his dads funeral :-(
    • samspam
    • By samspam 9th Mar 17, 7:43 AM
    • 82 Posts
    • 38 Thanks
    samspam
    My tuppence worth would be that although the key is locking and unlocking the door normally, you have to turn the key to retract the latch which works ok when the door is cool but as it heats up there is not enough clearance so the door is catching at the latch position. Take the center keep off and see if it opens the next time the sun comes out
    Originally posted by SatanicHare
    There are three keeps, one top and bottom for the claws and the third one is for the key, surely if I take this keep off then it won't lock?
    • thebaldwindowfitter
    • By thebaldwindowfitter 9th Mar 17, 9:07 AM
    • 1,434 Posts
    • 705 Thanks
    thebaldwindowfitter

    When you come to sell your home you will be asked about your door. Did the door and installation get inspected by the Buildings Regulation inspector? If it did why was the problem not found?

    The alternative here is to have a FENSA certificate, or similar. Do you have this?

    What I am getting at is was your installer deemed competent to install the door? Have you got paperwork to prove this?
    Originally posted by Furts
    Fensa do not need to be informed if the door doent contain over 50% glass .
    if you think peoples advice is helpfull please take the time to clicking the thank you button it gives great satisfaction
    • SatanicHare
    • By SatanicHare 9th Mar 17, 8:41 PM
    • 364 Posts
    • 158 Thanks
    SatanicHare
    There are three keeps, one top and bottom for the claws and the third one is for the key, surely if I take this keep off then it won't lock?
    Originally posted by samspam
    The middle one is for the latch and deadbolt/hook. The way you've described the door it's not a standard lever action lock as the handle is a fixed bar style handle, so i'm guessing that it's a key operated mechanism. I think the problem may be that when the door expands in the sun you hooks are retracting as you turn the key but even with the key turned back the latch will protrude by a few millimetres which prevents the door opening.
    If you remove the middle keep the door will still lock. If you don't want to do that then wait till it jams again unlock the door and use something wide and flat to gently prise the door apart at the latch area while turning the key back to retract the latch. If this works then the clearance between the sash and outer frame needs to be adjusted
    • samspam
    • By samspam 9th Mar 17, 8:47 PM
    • 82 Posts
    • 38 Thanks
    samspam
    The middle one is for the latch and deadbolt/hook. The way you've described the door it's not a standard lever action lock as the handle is a fixed bar style handle, so i'm guessing that it's a key operated mechanism. I think the problem may be that when the door expands in the sun you hooks are retracting as you turn the key but even with the key turned back the latch will protrude by a few millimetres which prevents the door opening.
    If you remove the middle keep the door will still lock. If you don't want to do that then wait till it jams again unlock the door and use something wide and flat to gently prise the door apart at the latch area while turning the key back to retract the latch. If this works then the clearance between the sash and outer frame needs to be adjusted
    Originally posted by SatanicHare
    The door won't budge at all, you can't turn the thumb turn or the key its stuck fast.
    • SatanicHare
    • By SatanicHare 9th Mar 17, 9:09 PM
    • 364 Posts
    • 158 Thanks
    SatanicHare
    In that case, take the top keeper off and see what happens when it's sunny, if there's no difference take the bottom keep off and try again
    • samspam
    • By samspam 19th Mar 17, 11:18 AM
    • 82 Posts
    • 38 Thanks
    samspam
    Update: Fitter came Monday morning whilst it was sunny and the door would not open, within 5 minutes of their van on the drive blocking the sun, the door opened, I was so glad they were there to witness it!
    They decided it is definitely the door, got on the phone to the supplier (Sterling) supplier called me and said he would come round to take a look as it seems like it is the door at fault, possibly the paint. So that was Monday, he hadn't called to arrange by Friday so I text him, he said he would come over the weekend as he lives not far from me. Today is my birthday and I am sitting here waiting for a reply from my message asking when he is coming.
    Getting seriously !!!!ed off now. Should I go to trading standards?
    It's crazy, the other day I took a rubbish bag out and literally 2 mins later I could not open the door as the sun was on it, sun goes behind a cloud and it opened! It's that ridiculous.
    • childofbaahl
    • By childofbaahl 19th Mar 17, 12:51 PM
    • 57 Posts
    • 18 Thanks
    childofbaahl
    No experience of your issues but wanted to wish you a happy birthday and hope the suppliers gets back to you soon. Sounds like you've been through the ringer with this door and could do with a nice present.
    • samspam
    • By samspam 19th Mar 17, 3:18 PM
    • 82 Posts
    • 38 Thanks
    samspam
    Further update: Supplier came, things the door is warped. I said this in November FFS. Sending out someone from the door company
    • Annie1960
    • By Annie1960 19th Mar 17, 6:05 PM
    • 2,676 Posts
    • 1,492 Thanks
    Annie1960
    I have to ask...was the bubble in the old one wonky?
    Originally posted by Aylesbury Duck
    Funniest thing I've heard all week!
    • samspam
    • By samspam 23rd Mar 17, 8:42 AM
    • 82 Posts
    • 38 Thanks
    samspam
    Update, still waiting for the factory to call me for their guy to come out to inspect it
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