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  • FIRST POST
    • Hunter
    • By Hunter 5th Mar 17, 1:00 PM
    • 35Posts
    • 3Thanks
    Hunter
    Hotpoint or Tesco re faulty appliance?
    • #1
    • 5th Mar 17, 1:00 PM
    Hotpoint or Tesco re faulty appliance? 5th Mar 17 at 1:00 PM
    My Hotpoint dishwasher is 11 months old and so under guarantee. It has developed a slight fault in that the indicator light for rinse aid stays on despite having been refilled. I have monitored this fault over the past 4 weeks hoping it would correct itself. Apart from this minor fault it is working fine. My query is should I contact Tesco direct who I bought it from or the Hotpoint Service company? Would I likely be offered a replacement from either as it is less than 12 months old? Any advice would be much appreciated. Thankyou.
Page 1
    • JJ Egan
    • By JJ Egan 5th Mar 17, 1:06 PM
    • 9,093 Posts
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    JJ Egan
    • #2
    • 5th Mar 17, 1:06 PM
    • #2
    • 5th Mar 17, 1:06 PM
    Tesco are the vendor not Hotpoint your consumer rights are against them .
    But have a look at your purchase stuff as Hotpoint may be the quickest route . Though they are under no obligation to replace .
    See MSE stickies top of the page .
    • Hunter
    • By Hunter 5th Mar 17, 1:25 PM
    • 35 Posts
    • 3 Thanks
    Hunter
    • #3
    • 5th Mar 17, 1:25 PM
    • #3
    • 5th Mar 17, 1:25 PM
    thank you J J Egan. my concern now is that if I approach Tesco and they decide to send out an engineer, would that invalidate my free 10 year parts guarantee with Hotpoint? I suspect it might.
    • wealdroam
    • By wealdroam 5th Mar 17, 1:32 PM
    • 17,893 Posts
    • 14,614 Thanks
    wealdroam
    • #4
    • 5th Mar 17, 1:32 PM
    • #4
    • 5th Mar 17, 1:32 PM
    thank you J J Egan. my concern now is that if I approach Tesco and they decide to send out an engineer, would that invalidate my free 10 year parts guarantee with Hotpoint? I suspect it might.
    Originally posted by Hunter
    Do you realise that with the free ten year parts guarantee you must have the 'free' parts fitted by a Hotpoint engineer and Hotpoint will charge you for that engineer's time?
    That makes those 'free' parts rather expensive.

    In other words, the free ten year parts guarantee has little value, so don't fret too much over losing it.
    • Bogalot
    • By Bogalot 5th Mar 17, 2:06 PM
    • 1,012 Posts
    • 2,565 Thanks
    Bogalot
    • #5
    • 5th Mar 17, 2:06 PM
    • #5
    • 5th Mar 17, 2:06 PM
    thank you J J Egan. my concern now is that if I approach Tesco and they decide to send out an engineer, would that invalidate my free 10 year parts guarantee with Hotpoint? I suspect it might.
    Originally posted by Hunter
    Tesco don't have their own engineers. They'll refer you to Hotpoint unless they decide to give you an instant refund (unlikely), they'll send someone out to see if they can repair.

    wealdroam makes a very good point on your parts guarantee - it's worthless.
    • Hunter
    • By Hunter 5th Mar 17, 4:16 PM
    • 35 Posts
    • 3 Thanks
    Hunter
    • #6
    • 5th Mar 17, 4:16 PM
    • #6
    • 5th Mar 17, 4:16 PM
    thankyou Wealdroam and Bogalot, advice much appreciated. With the dishwasher being under a year old doesn't that count for replacementf? I know there are some companies who would honour that. Also having checked Mr Google, I see other people have had this same problem...
    • JJ Egan
    • By JJ Egan 5th Mar 17, 4:19 PM
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    JJ Egan
    • #7
    • 5th Mar 17, 4:19 PM
    • #7
    • 5th Mar 17, 4:19 PM
    Count for a replacement essentially no .
    You have to give the vendor chance to repair the item as a minimum .

    Sometimes a repair can be as simple as a blocked filter or even user damage .
    Tesco could say its user damage rather than an actual fault .
    Last edited by JJ Egan; 05-03-2017 at 4:21 PM.
    • Hunter
    • By Hunter 5th Mar 17, 5:12 PM
    • 35 Posts
    • 3 Thanks
    Hunter
    • #8
    • 5th Mar 17, 5:12 PM
    • #8
    • 5th Mar 17, 5:12 PM
    thanyou JJ Egan, you certainly have a point. I will approach tesco first.
    • agrinnall
    • By agrinnall 5th Mar 17, 8:03 PM
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    agrinnall
    • #9
    • 5th Mar 17, 8:03 PM
    • #9
    • 5th Mar 17, 8:03 PM
    I think that Tesco will charge you for fixing the problem as to me it doesn't sound like an inherent fault. If Hotpoint are also going to charge you then it might be more cost effective to find a local repairer to do it for you - althou personally I probably wouldn't bother with a repair at all.
    • Zandoni
    • By Zandoni 6th Mar 17, 6:37 AM
    • 2,611 Posts
    • 1,400 Thanks
    Zandoni
    I think that Tesco will charge you for fixing the problem as to me it doesn't sound like an inherent fault. If Hotpoint are also going to charge you then it might be more cost effective to find a local repairer to do it for you - althou personally I probably wouldn't bother with a repair at all.
    Originally posted by agrinnall
    Why do you not feel there's not a fault with the machine?

    OP get Hotpoint out to look at it before the 1 year guarantee expires.
    • agrinnall
    • By agrinnall 6th Mar 17, 8:21 AM
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    agrinnall
    Why do you not feel there's not a fault with the machine?

    OP get Hotpoint out to look at it before the 1 year guarantee expires.
    Originally posted by Zandoni
    Ignoring your double negative, I do think there's a fault with the machine, but I think it's unlikely that an indicator light stopping working properly after months of use was faulty at the time of purchase. If Tesco require, as they can, that the OP has an independent report produced, and that report confirmes that the fault was not inerent, then they will be out an extra chunk of money.
    • Zandoni
    • By Zandoni 6th Mar 17, 8:35 AM
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    Zandoni
    Ignoring your double negative, I do think there's a fault with the machine, but I think it's unlikely that an indicator light stopping working properly after months of use was faulty at the time of purchase. If Tesco require, as they can, that the OP has an independent report produced, and that report confirmes that the fault was not inerent, then they will be out an extra chunk of money.
    Originally posted by agrinnall
    But you didn't ignore my double negative.
    The machine comes with a one year guarantee so there's no need to worry about when the light stopped working. Tesco will not be asking for an independent report while the machine is in the guarantee period.
    • agrinnall
    • By agrinnall 6th Mar 17, 5:54 PM
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    agrinnall
    But you didn't ignore my double negative.
    The machine comes with a one year guarantee so there's no need to worry about when the light stopped working. Tesco will not be asking for an independent report while the machine is in the guarantee period.
    Originally posted by Zandoni
    Does it? That hasn't been mentioned anywhere else in the thread. The only mention of guarantee has been Hotpoint's, and the weakness of that guarantee has been pointed out in post #4. If you're now bringing new information to the thread that you can verify then that may indeed make a claim against Tesco the sensible way to proceed.
    • POPPYOSCAR
    • By POPPYOSCAR 6th Mar 17, 6:13 PM
    • 9,990 Posts
    • 20,622 Thanks
    POPPYOSCAR
    Does it? That hasn't been mentioned anywhere else in the thread. The only mention of guarantee has been Hotpoint's, and the weakness of that guarantee has been pointed out in post #4. If you're now bringing new information to the thread that you can verify then that may indeed make a claim against Tesco the sensible way to proceed.
    Originally posted by agrinnall

    No it is guaranteed for one year parts and labour, it is the extended guarantee that is the problem.
    • Zandoni
    • By Zandoni 6th Mar 17, 6:20 PM
    • 2,611 Posts
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    Zandoni
    Does it? That hasn't been mentioned anywhere else in the thread. The only mention of guarantee has been Hotpoint's, and the weakness of that guarantee has been pointed out in post #4. If you're now bringing new information to the thread that you can verify then that may indeed make a claim against Tesco the sensible way to proceed.
    Originally posted by agrinnall
    I'm not bringing any new information to this thread, the OP clearly states that the machine is 11 months old and still under guarantee. I don't know of any white goods sold in this country that don't give that minimum period. Hotpoint also offer the 10 year parts guarantee, this is worthless as they charge so much for the labour.
    http://www.hotpoint.co.uk/register/register-my-appliance.content.html
    • POPPYOSCAR
    • By POPPYOSCAR 6th Mar 17, 6:22 PM
    • 9,990 Posts
    • 20,622 Thanks
    POPPYOSCAR
    OP

    I recently had a problem with a vacuum cleaner bought from Tesco.Thy offered a refund as they no longer stocked it, but as I bought it on the clubcard double up I wanted it repaired.

    I rang Tesco Electrical helpline and they gave me the number to ring for the manufacturer which they did and the problem was sorted out.

    I expect they will probably do the same with you
    • agrinnall
    • By agrinnall 6th Mar 17, 6:28 PM
    • 17,031 Posts
    • 12,715 Thanks
    agrinnall
    No it is guaranteed for one year parts and labour, it is the extended guarantee that is the problem.
    Originally posted by POPPYOSCAR
    I'm not bringing any new information to this thread, the OP clearly states that the machine is 11 months old and still under guarantee.
    Originally posted by Zandoni
    Please point out the post that explicitly states that it is under warranty for a year with Tesco. It probably is, but nowhere does it say that, the only guarantee specified is the Hotpoint one.

    I'm simply seeking to bring clarity to the thread, so if all white goods sold by Texco Direct have a one year warranty with them I'm sure one of you can post the relevant link confirming that.
    • POPPYOSCAR
    • By POPPYOSCAR 6th Mar 17, 6:40 PM
    • 9,990 Posts
    • 20,622 Thanks
    POPPYOSCAR
    https://www.tesco.com/direct/help/returns-policy.page


    Having trouble with an electrical item or a mobile phone purchased from Tesco?
    In relation to electronics or mobile phones, please contact the relevant helpline below. If we are unable to resolve the issue over the phone, we would be pleased to offer you the following:
    Within 30 days of receipt of the goods: Your choice of a repair, replacement or refund.
    From 30 days after receipt of the goods until 12 months: We will arrange for a repair or replacement of the goods. If that’s not possible, we’ll offer you a refund.
    After the first twelve months from receipt of the goods: You may be offered a partial refund, repair or replacement, depending on the product and usage.
    For electrical items, we reserve the right to send out an engineer or technician to inspect the goods to confirm the fault before accepting the return.
    • Zandoni
    • By Zandoni 6th Mar 17, 6:40 PM
    • 2,611 Posts
    • 1,400 Thanks
    Zandoni
    Please point out the post that explicitly states that it is under warranty for a year with Tesco. It probably is, but nowhere does it say that, the only guarantee specified is the Hotpoint one.

    I'm simply seeking to bring clarity to the thread, so if all white goods sold by Texco Direct have a one year warranty with them I'm sure one of you can post the relevant link confirming that.
    Originally posted by agrinnall
    As you know the guarantee is a Hotpoint one, check my link.
    • Hunter
    • By Hunter 11th Mar 17, 1:53 PM
    • 35 Posts
    • 3 Thanks
    Hunter
    thankyou all for your input. The Hotpoint engineer has been and the problem is resolved.
    Many thanks to all who have contributed.
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