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  • FIRST POST
    • Tigerlilykiss16
    • By Tigerlilykiss16 4th Mar 17, 11:47 AM
    • 9Posts
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    Tigerlilykiss16
    Everest Windows _ be warned!
    • #1
    • 4th Mar 17, 11:47 AM
    Everest Windows _ be warned! 4th Mar 17 at 11:47 AM
    Hi

    I am wondering whether anyone has had a similar experience with Everest Windows. I placed an order in November 2016 for new patio doors. I wasn't in any hurry to have them fitted. Later in November I came home one Friday to find a message from Everest asking me to call to arrange the surveyor appointment. As it wasn't urgent and I assumed there would be no one there that late on a Friday, I didn't return the call that day.

    Early on the following Monday morning there was a knock at my door and imagine my surprise when I find the Everest surveyor on my doorstep. According to him we had an appointment, I explained to him that no appointment had been booked and I wasn't at all happy with the way it had been handled but it wasn't his fault so I let him carry out the survey.

    When he left I telephoned the Customer Services team at Everest to express my dissatisfaction at the way the matter had been handled and to lodge a formal complaint. I followed up my complaint in January 2017 and was told it had never been lodged. I then re-lodged my complaint. I also threatened to cancel my order because I thought it might spur them in into doing something.

    On 2 March I received a call from Everest. I asked if she was calling about my complaint and she said she calling to find out was whether I was cancelling my order. I said I wasn't and that I was still awaiting a response to my complaint. She told me I'd have to follow up on that.

    She have me the details of the Complaints Department and the call ended. From the beginning she was very curt to the point of rudeness and this continued for the duration of the call.

    Imagine my surprise this morning, when I receive a badly written letter from Everest telling me they have cancelled my contract and they are keeping my £300 deposit!

    I'm not impressed. Be warned!
Page 1
    • pinkshoes
    • By pinkshoes 4th Mar 17, 11:50 AM
    • 15,025 Posts
    • 20,433 Thanks
    pinkshoes
    • #2
    • 4th Mar 17, 11:50 AM
    • #2
    • 4th Mar 17, 11:50 AM
    Demand the £300 back!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • photome
    • By photome 4th Mar 17, 12:13 PM
    • 12,550 Posts
    • 8,048 Thanks
    photome
    • #3
    • 4th Mar 17, 12:13 PM
    • #3
    • 4th Mar 17, 12:13 PM
    get the £300 back and go to a smaller independant window seller/fitter, after getting some recomendations
    • JEN22
    • By JEN22 4th Mar 17, 4:32 PM
    • 302 Posts
    • 49 Thanks
    JEN22
    • #4
    • 4th Mar 17, 4:32 PM
    • #4
    • 4th Mar 17, 4:32 PM
    You SHOULD NEVER BUY FROM THE LIKES OF Everest Anglican they rip you off big time


    stick to local manufacturers in your area
    • gettingtheresometime
    • By gettingtheresometime 4th Mar 17, 4:58 PM
    • 2,489 Posts
    • 5,448 Thanks
    gettingtheresometime
    • #5
    • 4th Mar 17, 4:58 PM
    • #5
    • 4th Mar 17, 4:58 PM
    Regardless of whether you shouldn't have ordered from Everest, when were you planning on having the doors fitted, given that it's now 4 months since you placed the order?

    Did Everest know about you wanting to delay fitting prior to you complaining?
    Lloyds OD / Natwest OD / PO CC / Wescott cleared thanks to the 1 debt v 100 day challenge


    Next on the list - the Argos Card!
    • Nearlyold
    • By Nearlyold 4th Mar 17, 5:20 PM
    • 891 Posts
    • 723 Thanks
    Nearlyold
    • #6
    • 4th Mar 17, 5:20 PM
    • #6
    • 4th Mar 17, 5:20 PM
    Have they given you the basis on which they intend to keep the deposit? In hindsight do you wonder if lodging a formal complaint just because someone turned up unannounced for the survey was perhaps a bit OTT, what was the "something" you hoped to spur them into doing by threatening to cancel the order?
    • Cambie
    • By Cambie 11th Mar 17, 8:13 AM
    • 31 Posts
    • 6 Thanks
    Cambie
    • #7
    • 11th Mar 17, 8:13 AM
    • #7
    • 11th Mar 17, 8:13 AM
    Under Consumer Contracts (Information, Cancellation and Additional Charges) Reg 2013 the OP is entitled to a full refund of the deposit if it is a distance or off premise contract. The deposit must be returned within 14 days of the cancellation notice.
    • photome
    • By photome 11th Mar 17, 9:26 AM
    • 12,550 Posts
    • 8,048 Thanks
    photome
    • #8
    • 11th Mar 17, 9:26 AM
    • #8
    • 11th Mar 17, 9:26 AM
    Under Consumer Contracts (Information, Cancellation and Additional Charges) Reg 2013 the OP is entitled to a full refund of the deposit if it is a distance or off premise contract. The deposit must be returned within 14 days of the cancellation notice.
    Originally posted by Cambie
    the order was placed in november

    the OP hasnt been back in over a week
    • Cambie
    • By Cambie 11th Mar 17, 11:41 AM
    • 31 Posts
    • 6 Thanks
    Cambie
    • #9
    • 11th Mar 17, 11:41 AM
    • #9
    • 11th Mar 17, 11:41 AM
    I realise that photome.

    Cancellation rights for off-premise contracts last 14 days after the consumer receives possession of the goods.
    • robatwork
    • By robatwork 11th Mar 17, 11:54 AM
    • 3,793 Posts
    • 4,115 Thanks
    robatwork
    You SHOULD NEVER BUY FROM THE LIKES OF Everest Anglican they rip you off big time

    stick to local manufacturers in your area
    Originally posted by JEN22
    I do agree in general.

    However those Anglicans have some lovely stained glass windows.
    • wealdroam
    • By wealdroam 11th Mar 17, 1:20 PM
    • 18,640 Posts
    • 15,523 Thanks
    wealdroam
    I realise that photome.

    Cancellation rights for off-premise contracts last 14 days after the consumer receives possession of the goods.
    Originally posted by Cambie
    Doesn't that depend on whether or not the goods are prefabricated?
    • photome
    • By photome 11th Mar 17, 1:56 PM
    • 12,550 Posts
    • 8,048 Thanks
    photome
    I realise that photome.

    Cancellation rights for off-premise contracts last 14 days after the consumer receives possession of the goods.
    Originally posted by Cambie
    Even if they have been fitted ?
    • Cambie
    • By Cambie 12th Mar 17, 3:25 PM
    • 31 Posts
    • 6 Thanks
    Cambie
    Cancellation rights last for 14 days after the product comes into your possession. So for double glazed windows that's 14 days after installation. The consumer would have to pay for the windows being taken out and for any resultant depreciation in value.
    • photome
    • By photome 12th Mar 17, 4:55 PM
    • 12,550 Posts
    • 8,048 Thanks
    photome
    Cancellation rights last for 14 days after the product comes into your possession. So for double glazed windows that's 14 days after installation. The consumer would have to pay for the windows being taken out and for any resultant depreciation in value.
    Originally posted by Cambie
    Not sure how that helps the OP , not sure how it would help anyone to be honest.

    You get your money back you then pay to have the widows removed , pay again for the depreciation and then you are left with holes where the should be windows..mmm
    • naedanger
    • By naedanger 12th Mar 17, 5:27 PM
    • 2,180 Posts
    • 1,767 Thanks
    naedanger
    Not sure how that helps the OP , not sure how it would help anyone to be honest.

    You get your money back you then pay to have the widows removed , pay again for the depreciation and then you are left with holes where the should be windows..mmm
    Originally posted by photome
    I thought the same initially.

    However Cambie's post that you have quoted was in response to a hypothetical question - i.e. where the windows had been fitted - and does not cover the op's situation - where the windows have not yet been supplied or fitted. So in the op's case they will not have handled the windows and a reduction for handling will not apply.

    (Personally I am not sure a small claims court would go with Cambie's argument that the goods were not made to the consumer’s specifications but that is a separate matter.)
    Last edited by naedanger; 12-03-2017 at 5:30 PM.
    • waamo
    • By waamo 12th Mar 17, 11:41 PM
    • 1,773 Posts
    • 2,103 Thanks
    waamo
    Given they probably wouldn't fit any other customer that would be 100%.

    Cutting your nose off springs to mind.
    This space for hire.
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