Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Million Percent
    • By Million Percent 2nd Mar 17, 3:39 PM
    • 183Posts
    • 205Thanks
    Million Percent
    Wye Valley Visitors Centre PCN (ParkingEye)
    • #1
    • 2nd Mar 17, 3:39 PM
    Wye Valley Visitors Centre PCN (ParkingEye) 2nd Mar 17 at 3:39 PM
    Hi Everyone,

    Just looking for some advice. I've read the MSE guide and looked at the template letters there but browsing through this forum I've seen other templates that ask very specific questions to the parking company. So I'm genuinely a bit confused about what to do. I'm resolved that ignoring the PCN completely is not a good idea. Part of me thinks, just pay the £60 but then another part of me just feels so angry that these companies can profiteer from small innocent mistakes by people trying to play by the rules but getting caught out by confusing parking systems.

    Let me give you the background:

    Wye Valley Visitors Centre has always been free parking. The driver has been there many times over the years when suddenly they have installed an ANPR payment system. The driver turned up one day and didn't realise for around 20 minutes that you now have to pay. There was no barrier on the car park entry and the signage wasn't so obvious, particularly if you are not looking for it. Once the driver realised they needed to pay, they bought a ticket for a 4 hour stay (£3). However the driver had no way to know the exact time they entered the car park. The ticket only showed the time the ticket was purchased. The driver left the car park in the belief that they were still within their paid for time but a week later got a PCN for £100 (£60 discounted in paid within 14 days). According to ParkingEye's records the driver overstayed for 18 minutes.

    I really don't want to pay this charge, but equally I don't want to have to deal with the stress and worry of threatening letters and possible court action. My questions are:

    What is the best way to fight this? Do I have a realistic chance of getting it overturned by appeal? Is ParkingEye likely to take it to court if I just refuse to pay?

    Any advice/help much appreciated.
Page 2
    • Million Percent
    • By Million Percent 13th Mar 17, 8:39 AM
    • 183 Posts
    • 205 Thanks
    Million Percent
    So I've sent the letter to the landowner and submitted an appeal letter via the PE website. Let's see what happens.
    • The Deep
    • By The Deep 13th Mar 17, 11:03 AM
    • 6,272 Posts
    • 5,093 Thanks
    The Deep
    Consider putting a complaint on here


    https://www.tripadvisor.co.uk/Attraction_Review-g190769-d2292866-Reviews-Wye_Valley_Butterfly_Zoo-Ross_on_Wye_Herefordshire_England.html


    and here


    https://www.facebook.com/WyeValleyVisitorCentre/?ref=page_internal
    You never know how far you can go until you go too far.
    • Million Percent
    • By Million Percent 14th Mar 17, 8:06 AM
    • 183 Posts
    • 205 Thanks
    Million Percent
    Thanks. If I don't get any joy from the landowners then I will definitely be posting some negative reviews
    • Coupon-mad
    • By Coupon-mad 15th Mar 17, 1:18 PM
    • 45,011 Posts
    • 57,621 Thanks
    Coupon-mad
    Great - let us know, and if it is all rejected, win at POPLA instead, with forum assistance.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Million Percent
    • By Million Percent 17th Mar 17, 12:12 PM
    • 183 Posts
    • 205 Thanks
    Million Percent
    So PE have rejected the appeal and I have my POPLA code. No communication from the landowners in the 10 days since I wrote to them so I assume they are not going to help.
    • Coupon-mad
    • By Coupon-mad 17th Mar 17, 1:20 PM
    • 45,011 Posts
    • 57,621 Thanks
    Coupon-mad
    OK so have a look at other recent 2017 ParkingEye POPLA drafts appeals on other threads (search for keywords). And get the template POPLA appeal points from post #3 of the NEWBIES thread, to make it long and detailed top put them off contesting it.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Half_way
    • By Half_way 17th Mar 17, 2:42 PM
    • 3,492 Posts
    • 4,895 Thanks
    Half_way
    keep an eye on the POPLA code expiry time, then try something like this, if they are not playing ball, then i dont see any reason why you shouldn't go full bore at them,

    Dear Wye valley visitors centre,
    Re parking charge notice _____ issued by your agents, Parking eye.
    I have attempted to be reasonable with you on this issue, however you have ignored all of my attempts to communicate with you on this matter.
    I would again like to remind you that you are jointly and severally liable for the actions of your agents, in this case Parking Eye.
    I expect a reply from you on this issue as a matter of urgency.

    I have alos noticed that you have failed to remove the missleading statement on your website http://bookings.wyevalleyvisitorcentre.co.uk/index.php?option=com_kunena&view=topic&catid=6&id= 78&Itemid=346
    regarding your agents, Pakring eye, where you state "If you want to appeal a Parking Charge Notice there is an independent regulated appeal process See the Parking Charge Notice for details.

    Please respect that it is not the business of Wye Valley Visitor Centre staff to give customer support on this issue."

    For your information, the Private parking industry is not regulated the British Parking Association limited is not a Regulatory body, it is a private members trade association and its so called code of practice was written by the BPA ltd and as no legal standing.
    POPLa is funded directly by the BPA ltd and it to can not be considered independent.
    As such I consider this statement on your website to be misleading at best and fraudulent at worst, I expect you to remove these claims form your website with immediate effect, contact all those who have been affected by a parking charge notice issued by Parking eye and re-fund them for any moneys that may have paid as a result of your misleading claims.

    The false claims on your website fall foul legislation backed up by the Advertising Standards Agency, who may also report this to Trading standards as being in breach of the Consumer Protection from Unfair Trading Regulations 2008, this in itself is a criminal offence which can be processed through the Magistrates Court, Fines from a successful prosecution are unlimited and may also involve a custodial sentence of up to two years, see this leaflet for more details:
    https://www.asa.org.uk/asset/447A954A-A36D-4FEE-A9DCCC72DB35E66F/

    I feel that I have wasted enough time in dealing with this issue, and for the sake of expediency I will be constructing a POPLA appeal, however if you choose not to cancel this parking charge notice then i will have no other option than to consider charging you £19 per hour or part there of for my time plus any additional costs / expenses
    A copy of this letter has been posted to you by Royal mail and I have a certificate of postage which can be used as evidence that you have received it, should you chose to ignore this letter.
    I look forward to hearing from you within the next few days
    I also expect that you will now remove the misleading claims on your website, if not then I will have no other option that to report this matter to the Advertising standards agency.
    Yours, Million percent.


    You could also post something similar to their face book page.
    note if you do threaten anything such as reporting to the ASA you must go through with it

    this is the facebook page : https://www.facebook.com/WyeValleyVisitorCentre/
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,143Posts Today

6,716Users online

Martin's Twitter
  • Just seen @IvoGraham doing stand up in a comedy club. Superb, witty, self depricating, clever stuff. Go see him if you get the chance

  • RT @ChrissyNunn: New one from @Tesco today.. "The sale of Goods Act is just legislation, it's like a guideline, it's not law" @MartinSLewis?

  • Off to Torremolinos? I'm filming my roadshow there next Fri 28th during the day then in Branigans at 5pm. Want to come? Let @itvmlshow know

  • Follow Martin