Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • footyguy
    • By footyguy 25th Feb 17, 2:02 PM
    • 3,069Posts
    • 1,169Thanks
    footyguy
    Ebico / SSE partnership has ended!
    • #1
    • 25th Feb 17, 2:02 PM
    Ebico / SSE partnership has ended! 25th Feb 17 at 2:02 PM
    Seems SSE have taken umbrage at Ebico getting into bed with Robin Hood Energy, and the long term partnsership is over:

    SSE has now closed EquiGas/EquiPower to new sales and can no longer assure us that the EquiGas/EquiPower tariff will remain in market for a reasonable period of time. As a result, we have brought our partnership with SSE to a close.
    read more here:
    https://ebico.org.uk/ebico-news/new-cheaper-gas-and-electricity-tariffs-under-the-new-partnership-with-robin-hood-energy/
Page 7
    • Majestic12
    • By Majestic12 9th Mar 17, 1:06 AM
    • 131 Posts
    • 54 Thanks
    Majestic12
    I have the Ebico gas and electric tariff at the moment. If I want to keep the tariff do I know just leave it as be and it will be administered and supplied by SSE?

    Because the initial letter (and email) received from Ebico says the contrary.
    • LeeUK
    • By LeeUK 9th Mar 17, 12:31 PM
    • 5,349 Posts
    • 2,478 Thanks
    LeeUK
    I have the Ebico gas and electric tariff at the moment. If I want to keep the tariff do I know just leave it as be and it will be administered and supplied by SSE?

    Because the initial letter (and email) received from Ebico says the contrary.
    Originally posted by Majestic12
    You need to tell them you want to stay on SSE Ebico otherwise you will be automatically moved over to Robin Hood Ebico.
    Lee's No More Takeaways Club No.1
    • uk1
    • By uk1 9th Mar 17, 1:45 PM
    • 985 Posts
    • 637 Thanks
    uk1
    ....fwiw ..... I noticed that we had way over-paid SSE at the start of the week and asked via their web site for a refund and the first arrived yesterday and the second today. Great service.
    • A.Penny.Saved
    • By A.Penny.Saved 9th Mar 17, 2:58 PM
    • 1,551 Posts
    • 821 Thanks
    A.Penny.Saved
    I have the Ebico gas and electric tariff at the moment. If I want to keep the tariff do I know just leave it as be and it will be administered and supplied by SSE?

    Because the initial letter (and email) received from Ebico says the contrary.
    Originally posted by Majestic12
    Why on earth would you want to stay when lower prices are on offer with the new supplier? I am not using Ebico electric so I do not know about that but the gas is certainly cheaper with Robin Hood energy. I cannot see a downside to switching.

    You can go to the ebico website via the link in the letter and indicate that you want to stay with SSE if you really want to. The SSE deal will run out though and you will probably need to switch when the SSE deal runs out.

    I moved mine to Robin Hood, just need to setup the DD.
    • BillTee
    • By BillTee 9th Mar 17, 4:27 PM
    • 14 Posts
    • 10 Thanks
    BillTee
    Tariff Higher
    Ebico figures quoted in letter for both Elec and Gas are higher than my current Equi rates: New 16.128 vs Current 16.08; New 4.967 vs current 4.95.

    Ebico Zero rates quoted on UK Power comparison service are 15.2 and 4.68 respectively.

    Similar discrepancy on brother's account in another county.

    Anyone else found this?
    • footyguy
    • By footyguy 9th Mar 17, 11:05 PM
    • 3,069 Posts
    • 1,169 Thanks
    footyguy
    Ebico figures quoted in letter for both Elec and Gas are higher than my current Equi rates: New 16.128 vs Current 16.08; New 4.967 vs current 4.95.

    Ebico Zero rates quoted on UK Power comparison service are 15.2 and 4.68 respectively.

    Similar discrepancy on brother's account in another county.

    Anyone else found this?
    Originally posted by BillTee
    Yes, there was someone else earlier in this thread who said that.
    It's what happens when you compare inc vat prices as shown in the email to ex vat prices you will see on a bill.
    • A.Penny.Saved
    • By A.Penny.Saved 10th Mar 17, 6:07 AM
    • 1,551 Posts
    • 821 Thanks
    A.Penny.Saved
    I do not think that this is correct. I cannot get it to work out as Ebico say. With a 4.5% reduction done on the SSE pre VAT price of 4.95p, with VAT then added I get 4.9636p/kWh which is not 4.967p as suggested by the Ebico letter. 5.5% reduction on 4.95p gives me 4.9116375p/kWh when VAT is added.

    Do my figures look correct? Why are the Ebico prices different?

    The letter I received suggests the 4.967p/kWh is the standard rate without Direct Debit as no DD is initially setup. TCR 4.97p/kWh rounded t2dp. This suggests that the DD price offers a further reduction by calculating 5.5% of 4.95p/kWh and adding VAT(5%).

    However using the SSE TCR of 5.2p/kWh with a 4.5% reduction gives 4.966p/kWh which would include VAT which is close but the SSE TCR which itself is rounded up to 5.2p from 5.1975p and using this figure gives 4.9636125p as already given above. Therefore I cannot see where the 0.001p comes from. Doing the reduction on the pre VAT price gives a lower value.

    BTW 5.5% off 5.2p gives 4.914p. Unless my maths is off, it does not add up correctly.
    Last edited by A.Penny.Saved; 10-03-2017 at 11:21 AM. Reason: Additional prices & points of note
    • paul_h
    • By paul_h 10th Mar 17, 11:54 AM
    • 1,021 Posts
    • 324 Thanks
    paul_h
    This is the wording on the letter they've posted dated 24 February. I've not received any email correspondent on needing to opt-out.

    If you take no action, your energy will continue to be supplied by SSE at the current energy rate. SSE will write to tell you about any significant change to your current terms and conditions, including any increase of price, at least 30 days before it takes effect.
    This is going to get interesting if they switch people over automatically when the notice advised they do nothing if they want to stay put.
    Originally posted by James Mass
    So you've rececived a notification contrary to what everyone else has received, and contrary to what is posted on the Ebico website have you?

    There's always one isn't there...

    Good luck!

    (And Trump thinks he has problems)
    Originally posted by footyguy

    Well, there's two now. To be fair, it isn't contrary to the notification everyone else has received, it's contrary to the one YOU have received.

    My elderly parents have also received the same letter from Ebico with identical wording to that posted by James Mass, I have seen it with my own eyes. It very clearly states that they will stay with SSE if they do nothing.

    They do however, receive the WHD payment every year... I wonder if that's the reason for the different letter?
    Last edited by paul_h; 10-03-2017 at 12:39 PM.
    • paul_h
    • By paul_h 10th Mar 17, 2:03 PM
    • 1,021 Posts
    • 324 Thanks
    paul_h
    Why on earth would you want to stay when lower prices are on offer with the new supplier? I am not using Ebico electric so I do not know about that but the gas is certainly cheaper with Robin Hood energy. I cannot see a downside to switching.
    Originally posted by A.Penny.Saved
    It may not be suitable for those who are eligible for the Warm Home Discount, as RHE don't offer it.
    • A.Penny.Saved
    • By A.Penny.Saved 10th Mar 17, 4:54 PM
    • 1,551 Posts
    • 821 Thanks
    A.Penny.Saved
    Maybe but I do not think that SSE offer WHD to the broader group, only the core group which might be how your parent's get it. I do not use SSE electric but when I did they did not offer the WHD to me and I did ask.
    • atsblack
    • By atsblack 10th Mar 17, 5:12 PM
    • 6 Posts
    • 2 Thanks
    atsblack
    Like James Mass, I too received the “Do Nothing” letter. If you do nothing, you remain as you are for the time being. My letter does not mention the15th March. To move to Ebico Zero I have to opt in. I think it’s the PAYG customers who are being automatically switched to RHE if they don’t opt out, and all the credit customers receive the “do nothing” (or opt in) whether they’re receiving WHD or not.

    Ebico, instead of listing all the circumstances, and options available for all customers in one letter have chosen to send out different letters to customers depending on how they pay for their fuel. I paid for my fuel (dual) quarterly on receipt of account. What a shambles Ebico have created. The fact that everyone on this thread has a different opinion of what to do reflects on Ebico’s incompetence.

    When I joined Ebico 11 years ago everyone paid the same rate regardless. That’s how it should be. The Ebico tariff when I joined was a few pence per kwh cheaper than the SSE rates at that time with no standing charge. Now Ebico rates are well above SSE current rates. I’ve known for years that I could save money switching, but have stayed because of the equi principle. Now, apparently Ebico see nothing wrong with PP customers being charged a standing charge, and DD payers receiving a discount.

    Ebico have caused this situation not SSE. I also have doubts that Council run RHE can cope with such a mass switchover. Ebico have have in the past been praised for their customer service, when in fact their billing and customer service for the last 20 years has been provided by SSE. I’ve never phoned Ebico, only SSE. When I moved to Ebico all those years ago it was because their partner was SSE.I certainly wouldn’t have moved had their partner been council run RHE. Now when everyone is trying to phone Ebico / RHE direct they can’t get through.

    The day I received the Ebico letter I had a look for feedback on RHE. Although there’s not much, the feedback I found was around 50-50 and obviously pre the current situation. However, having enjoyed an excellent customer service from SSE over the years, the negative reviews I did see were enough for me. I agree with Anthorn’s view (earlier in this thread) and have also switched to SSE. Even with a standing charge I’ll pay £70 less than the Ebico Zero tariffs even with their full 5.5% reduction, and it’s fixed for a year not just to December.
    • whattochoose
    • By whattochoose 10th Mar 17, 5:53 PM
    • 260 Posts
    • 71 Thanks
    whattochoose
    Like James Mass, I too received the “Do Nothing” letter. If you do nothing, you remain as you are for the time being. My letter does not mention the15th March. To move to Ebico Zero I have to opt in. I think it’s the PAYG customers who are being automatically switched to RHE if they don’t opt out, and all the credit customers receive the “do nothing” (or opt in) whether they’re receiving WHD or not.

    Ebico, instead of listing all the circumstances, and options available for all customers in one letter have chosen to send out different letters to customers depending on how they pay for their fuel. I paid for my fuel (dual) quarterly on receipt of account. What a shambles Ebico have created. The fact that everyone on this thread has a different opinion of what to do reflects on Ebico’s incompetence.

    When I joined Ebico 11 years ago everyone paid the same rate regardless. That’s how it should be. The Ebico tariff when I joined was a few pence per kwh cheaper than the SSE rates at that time with no standing charge. Now Ebico rates are well above SSE current rates. I’ve known for years that I could save money switching, but have stayed because of the equi principle. Now, apparently Ebico see nothing wrong with PP customers being charged a standing charge, and DD payers receiving a discount.

    Ebico have caused this situation not SSE. I also have doubts that Council run RHE can cope with such a mass switchover. Ebico have have in the past been praised for their customer service, when in fact their billing and customer service for the last 20 years has been provided by SSE. I’ve never phoned Ebico, only SSE. When I moved to Ebico all those years ago it was because their partner was SSE.I certainly wouldn’t have moved had their partner been council run RHE. Now when everyone is trying to phone Ebico / RHE direct they can’t get through.

    The day I received the Ebico letter I had a look for feedback on RHE. Although there’s not much, the feedback I found was around 50-50 and obviously pre the current situation. However, having enjoyed an excellent customer service from SSE over the years, the negative reviews I did see were enough for me. I agree with Anthorn’s view (earlier in this thread) and have also switched to SSE. Even with a standing charge I’ll pay £70 less than the Ebico Zero tariffs even with their full 5.5% reduction, and it’s fixed for a year not just to December.
    Originally posted by atsblack
    Received this from SSE...

    I am writing to you regarding your Ebico tariff for your gas account.

    I can confirm that you will be staying on our Ebico tariff as an existing customer. Although we have withdrawn the tariff from SSE we will still be honouring this tariff for existing customers. The only time that your tariff will change is if you request the tariff to be changed.



    So, hopefully matters resolved for the foreseeable future.
    Originally posted by whattochoose
    Atsblack, please clarify are you switching to a new tariff with SSE, or are you keeping the Ebico tariff (legacy tariff) with SSE, like me? (see above) If so, you will not pay a standing charge will you?
    Forgive me if I'm getting the wrong end of the stick.
    • footyguy
    • By footyguy 10th Mar 17, 6:59 PM
    • 3,069 Posts
    • 1,169 Thanks
    footyguy
    Well, there's two now. To be fair, it isn't contrary to the notification everyone else has received, it's contrary to the one YOU have received. ...
    Originally posted by paul_h
    Welcome back to MSE after almost 5 years away

    It seems the ebico website has since been changed:

    How does this affect me?
    If you are a customer paying either by Direct Debit or when you receive a bill, we will write to you very shortly about transferring to new, cheaper, Ebico Zero. If you decide that you wish to make this move, then you can inform us by web, email or phone and Robin Hood Energy will write to you giving you a two-week period in which you can change your mind.
    If you are a pay-as-you-go customer, you should contact us by phone (0800 093 7548) to ask for a quotation before your account is transferred to Ebico PrePay, to ensure that it will be beneficial for you to move.
    If you do not want to move, you will remain on the EquiGas/EquiPower tariff, supplied by SSE. SSE will write to tell you about any significant change to your current terms and conditions, including any increase of price, at least 30 days before it takes effect.
    If you are a customer that receives the Warm Home Discount (WHD), we recommend that you remain supplied by SSE for now.
    https://ebico.org.uk/ebico-news/new-cheaper-gas-and-electricity-tariffs-under-the-new-partnership-with-robin-hood-energy/

    This is what it used to say:

    If you are a customer paying either by Direct Debit or when you receive a bill, we will write to you very shortly about transferring to new, cheaper, Ebico Zero. If you decide that you do not wish to make this move, then you can inform us by web, email or phone by the 15th of March and you will remain supplied by SSE. After the 15th of March, Robin Hood Energy will write to you giving you a further two-week period in which you can change your mind.
    See post #14
    Last edited by footyguy; 10-03-2017 at 7:37 PM.
    • THX758
    • By THX758 10th Mar 17, 7:18 PM
    • 116 Posts
    • 90 Thanks
    THX758
    Like James Mass, I too received the “Do Nothing” letter. If you do nothing, you remain as you are for the time being. My letter does not mention the15th March. To move to Ebico Zero I have to opt in. I think it’s the PAYG customers who are being automatically switched to RHE if they don’t opt out, and all the credit customers receive the “do nothing” (or opt in) whether they’re receiving WHD or not.

    Ebico, instead of listing all the circumstances, and options available for all customers in one letter have chosen to send out different letters to customers depending on how they pay for their fuel. I paid for my fuel (dual) quarterly on receipt of account. What a shambles Ebico have created. The fact that everyone on this thread has a different opinion of what to do reflects on Ebico’s incompetence.

    When I joined Ebico 11 years ago everyone paid the same rate regardless. That’s how it should be. The Ebico tariff when I joined was a few pence per kwh cheaper than the SSE rates at that time with no standing charge. Now Ebico rates are well above SSE current rates. I’ve known for years that I could save money switching, but have stayed because of the equi principle. Now, apparently Ebico see nothing wrong with PP customers being charged a standing charge, and DD payers receiving a discount.

    Ebico have caused this situation not SSE. I also have doubts that Council run RHE can cope with such a mass switchover. Ebico have have in the past been praised for their customer service, when in fact their billing and customer service for the last 20 years has been provided by SSE. I’ve never phoned Ebico, only SSE. When I moved to Ebico all those years ago it was because their partner was SSE.I certainly wouldn’t have moved had their partner been council run RHE. Now when everyone is trying to phone Ebico / RHE direct they can’t get through.

    The day I received the Ebico letter I had a look for feedback on RHE. Although there’s not much, the feedback I found was around 50-50 and obviously pre the current situation. However, having enjoyed an excellent customer service from SSE over the years, the negative reviews I did see were enough for me. I agree with Anthorn’s view (earlier in this thread) and have also switched to SSE. Even with a standing charge I’ll pay £70 less than the Ebico Zero tariffs even with their full 5.5% reduction, and it’s fixed for a year not just to December.
    Originally posted by atsblack
    I am not a PAYG customer, I pay online every three months on receipt of the bill, I just give my readings online about 10 days before the bill is due. And I had the opt out letter.
    So, the type of letter you receive doesn't depend on how you pay for your fuel.
    But I agree totally with the rest of the post.
    • atsblack
    • By atsblack 10th Mar 17, 8:00 PM
    • 6 Posts
    • 2 Thanks
    atsblack
    Apologies, and thanks for correcting me THX 758. Wonder how many different letters they've sent out. And people want to stay with them?

    Shambles
    • atsblack
    • By atsblack 11th Mar 17, 8:40 AM
    • 6 Posts
    • 2 Thanks
    atsblack
    Atsblack, please clarify are you switching to a new tariff with SSE, or are you keeping the Ebico tariff (legacy tariff) with SSE, like me? (see above) If so, you will not pay a standing charge will you?
    Forgive me if I'm getting the wrong end of the stick.
    Originally posted by whattochoose
    I have switched tariffs from equi power/gas (legacy) to SSE's v9 tariff which has a standing charge. Even with the standing charge, it works out £70 PA cheaper for me than both the legacy and new Zero tariffs if I pay monthly DD, and paperless.
    • WhoIsThat
    • By WhoIsThat 11th Mar 17, 11:01 AM
    • 24 Posts
    • 11 Thanks
    WhoIsThat
    I have switched tariffs from equi power/gas (legacy) to SSE's v9 tariff which has a standing charge. Even with the standing charge, it works out £70 PA cheaper for me than both the legacy and new Zero tariffs if I pay monthly DD, and paperless.
    Originally posted by atsblack
    What happened to the post you made almost 12 hours before this?



    Probably gave away your disguise a bit too much didn't it?

    Last edited by WhoIsThat; 11-03-2017 at 11:08 AM.
    • atsblack
    • By atsblack 11th Mar 17, 1:01 PM
    • 6 Posts
    • 2 Thanks
    atsblack
    What happened to the post you made almost 12 hours before this?



    Probably gave away your disguise a bit too much didn't it?

    Originally posted by WhoIsThat

    Can't think what I'm trying to disguise!



    Sorry if I've given you cause to doubt my sincerity. This is the first forum I have ever posted on, and I did so thinking my comments and opinion regarding Ebico would help others. My first post on the 10th of March was intended to be my one and only post.

    THX758 courteously pointed out an error in my thought process, and I responded to his comment on 10th march 8pm.

    I then noticed Whattochoose had asked me a question, and I replied to him last night. Unfortunately, in my reply I omitted to mention whattochoose’s name.This morning I deleted last nights reply and rewrote to include his name and added a bit more information for him.
    • THX758
    • By THX758 11th Mar 17, 1:45 PM
    • 116 Posts
    • 90 Thanks
    THX758
    What happened to the post you made almost 12 hours before this?



    Probably gave away your disguise a bit too much didn't it?

    Originally posted by WhoIsThat
    Call me thick if you want, but what exactly atsblack suppose to disguise?
    • whattochoose
    • By whattochoose 12th Mar 17, 1:11 PM
    • 260 Posts
    • 71 Thanks
    whattochoose
    What happened to the post you made almost 12 hours before this?



    Probably gave away your disguise a bit too much didn't it?

    Originally posted by WhoIsThat
    Could you clarify?

    I can't see anything particularly Machiavellian going on
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

197Posts Today

1,232Users online

Martin's Twitter