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  • FIRST POST
    • MSE Luke
    • By MSE Luke 23rd Feb 17, 5:14 PM
    • 225Posts
    • 54Thanks
    MSE Luke
    MSE News: New totally free way to get your Experian Credit Report
    • #1
    • 23rd Feb 17, 5:14 PM
    MSE News: New totally free way to get your Experian Credit Report 23rd Feb 17 at 5:14 PM
    It's your financial CV. You need to see what it says about you. If wrong it can kill cheap mortgages, mobiles & more...
    Read the full story:
    'New totally free way to get your Experian Credit Report'

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
    Last edited by MSE Luke; 23-02-2017 at 5:17 PM.
Page 3
    • vickk
    • By vickk 16th Mar 17, 12:02 PM
    • 65 Posts
    • 10 Thanks
    vickk
    Hi, I have a couple of questions regarding the club if someone can help.

    My wife and I live together and I am retired early on a company pension and my wife is retired on the state pension. Is it correct then that I have put 1 dependent living with me or should that be 0 as she has her own pension?

    My loan rating is listed as weak, mainly because my total income is around 28K and outstanding credit is around 16K mainly due to a car pcp. However does the fact that I have savings and the ability to pay of the loan at any time not come into this, or do savings not count?
    • MSE Dan L
    • By MSE Dan L 16th Mar 17, 1:37 PM
    • 604 Posts
    • 369 Thanks
    MSE Dan L
    Getting my score and report all OK.

    Two comments

    1. Is it possible to get the monthly score and monthly report updated on the same date ?

    2. The formatting/layout of the report is poor.
    Originally posted by molerat
    Hi Molerat

    Thanks for your questions.

    1) We're looking at how this might work in the future, but for now the two aren't aligned (unless you skip a month and then only load your next report on the same day that you get emailed that your score has updated).

    2) This is something which we're working on with Experian to improve and add more clarity on.
    • RedDwarf82
    • By RedDwarf82 17th Mar 17, 8:33 AM
    • 125 Posts
    • 65 Thanks
    RedDwarf82
    I'm also wondering if such minor mismatches lead to 1000s of people being refused loans or credit! It seems like this system which can dictate people's lives is totally fraught with incompetencies.
    Originally posted by tomc22
    I have been arguing about that for a long time. The "to avoid fraud", "for your security", etc. excuses to keep it all secret mean nobody is actually checking how well this is working.
    When you apply for credit the lender requests what's basically a credit report to the CRA. IMHO, ***by law*** every time you apply for credit the lender should do the job MSE Credit Club is doing right now and show you a credit report generated by them based on the information received from the CRA, so you could verify they are assessing you based on the right information.

    It would be good for people applying for credit.
    It would be good for lenders.
    It would not be good for the CRAs.
    • debtfreehorizon
    • By debtfreehorizon 17th Mar 17, 11:14 AM
    • 41 Posts
    • 6 Thanks
    debtfreehorizon
    I checked mine this week and all of my dad's credit accounts are showing in my report. He has the same name but obviously his DOB (which shows on the report) is 30+ years before mine.

    I've raised this to Experian.

    As others have asked - will this impact my ability to apply for credit?
    • molerat
    • By molerat 17th Mar 17, 12:00 PM
    • 16,780 Posts
    • 10,988 Thanks
    molerat
    Possibly if he has a lot outstanding.
    www.helpforheroes.org.uk/donations.html
    • MSE Dan L
    • By MSE Dan L 17th Mar 17, 12:52 PM
    • 604 Posts
    • 369 Thanks
    MSE Dan L
    I've raised this to Experian.
    Originally posted by debtfreehorizon
    Good to hear that you've raised this, the team at Experian should be able to take this forward for you.

    BUt If you wouldn't mind sending us your report ID to creditclub@moneysavingexpert.com we'd like to ask Experian to take a look at this from a tech point of view too.

    Thanks
    • debtfreehorizon
    • By debtfreehorizon 17th Mar 17, 12:56 PM
    • 41 Posts
    • 6 Thanks
    debtfreehorizon
    Good to hear that you've raised this, the team at Experian should be able to take this forward for you.

    BUt If you wouldn't mind sending us your report ID to creditclub@moneysavingexpert.com we'd like to ask Experian to take a look at this from a tech point of view too.

    Thanks
    Originally posted by MSE Dan L
    Thanks Dan - will do. Is that just the Reference No at the top of the page?
    • CharlotteElizabeth
    • By CharlotteElizabeth 17th Mar 17, 3:06 PM
    • 30 Posts
    • 1 Thanks
    CharlotteElizabeth
    I have just checked my Experian score with MSE and it is showing 731 whereas if I log into the Experian website it shows 691 - which one is correct?
    • MSE Dan L
    • By MSE Dan L 17th Mar 17, 3:19 PM
    • 604 Posts
    • 369 Thanks
    MSE Dan L
    Thanks Dan - will do. Is that just the Reference No at the top of the page?
    Originally posted by debtfreehorizon
    Yes that's the one.
    • MSE Dan L
    • By MSE Dan L 17th Mar 17, 3:21 PM
    • 604 Posts
    • 369 Thanks
    MSE Dan L
    I have just checked my Experian score with MSE and it is showing 731 whereas if I log into the Experian website it shows 691 - which one is correct?
    Originally posted by CharlotteElizabeth
    Hi CharlotteElizabeth

    There are a few reasons why your score can differ between Credit Club and Experian's site.

    The most common one is around timing. Credit Club only updates every 30 days, whereas Experian's will update daily.

    However there are a few other reasons why you might see a difference. The most common being a matching issue (sometimes linked to your address), which might mean that there are accounts missing on one of the services. The easiest way to check this is by going through your credit report.

    I hope this helps.
    • Elfinpie
    • By Elfinpie 17th Mar 17, 6:51 PM
    • 29 Posts
    • 3 Thanks
    Elfinpie
    Hi,

    I could be being really dim here but how on earth do you add your maiden/previous married surnames? I've tried twice to register and I've only been given the option to enter my current (married) name. This then results in accounts being missed off the report. How can I correct this?

    Thanks
    • tomc22
    • By tomc22 23rd Mar 17, 12:20 PM
    • 2 Posts
    • 3 Thanks
    tomc22
    Hi MSE,

    Would you be able to change the address section to allow people to type in the fields rather than choose from a list? I'm sure this is the reason I keep failing the Experian identification process.

    I've successfully applied for an Experian report by paying them £2 and I'm using the same details. However, the address you have for me doesn't quite match what they have and there is no way to edit yours - I have to pick it from a fixed list.

    Thanks for offering this great service.
    • MSE Dan L
    • By MSE Dan L 23rd Mar 17, 12:54 PM
    • 604 Posts
    • 369 Thanks
    MSE Dan L
    Hi,

    I could be being really dim here but how on earth do you add your maiden/previous married surnames? I've tried twice to register and I've only been given the option to enter my current (married) name. This then results in accounts being missed off the report. How can I correct this?

    Thanks
    Originally posted by Elfinpie
    Hi Elfinpie

    Right now, we don't have an option to add your maiden name/previous names when registering. The theory is that these should automatically get matched to your profile, but we're aware that this doesn't always happen.

    If you follow the process of raising a query using the 'need more help' button within your Credit Report, Experian will be able to help you by adding an alias to resolve this.
    • MSE Dan L
    • By MSE Dan L 23rd Mar 17, 12:58 PM
    • 604 Posts
    • 369 Thanks
    MSE Dan L
    Hi MSE,

    Would you be able to change the address section to allow people to type in the fields rather than choose from a list? I'm sure this is the reason I keep failing the Experian identification process.
    Originally posted by tomc22
    Hi TomC22

    Thanks for your suggestion. For the moment our team is focusing on ensuring we've got the full range of UK addresses listed for you. Would you be able to check if the address we have for you matches the Royal Mail data?
    http://www.royalmail.com/find-a-postcode

    If so, then the problem perhaps lies with Experian's data on your addresses (possibly coming from your lenders) not being quite right. We're working with Experian to look for solutions for these types of issues. But if the MSE lookup doesn't match Royal Mail, do let us know (by emailing creditclub@moneysavingexpert.com) and we'll follow up.
    • quickstepqueen
    • By quickstepqueen 23rd Mar 17, 6:17 PM
    • 492 Posts
    • 364 Thanks
    quickstepqueen
    If you had a long standing unpaid debt for example, can that company see that you've accessed that report? I know someone that would benefit from accessing their credit report but I think they're worried that if they did the companies they owe money to would start getting involved. Can anyone help me so I can put their mind at rest. TIA.
    • molerat
    • By molerat 15th Apr 17, 9:59 AM
    • 16,780 Posts
    • 10,988 Thanks
    molerat
    Getting my score and report all OK.

    Two comments

    1. Is it possible to get the monthly score and monthly report updated on the same date ?

    2. The formatting/layout of the report is poor. No dates shown against the monthly account detail boxes so just a load of numbers and ticks with no reference to date. There are no headings on the credit amounts, just rows of numbers. It is fairly obvious what they mean to me but could confuse some.
    Originally posted by molerat
    Hi Molerat

    Thanks for your questions.

    1) We're looking at how this might work in the future, but for now the two aren't aligned (unless you skip a month and then only load your next report on the same day that you get emailed that your score has updated).

    2) This is something which we're working on with Experian to improve and add more clarity on.
    Originally posted by MSE Dan L
    This month the report has updated before the score, next score update due 12th April ! edit: New score appeared this morning 16th.

    Formatting of the report is getting better. Still a long way to go though, looks like it was done by a 10 year old - different box sizes, sidebar headings not actually lining up with boxes, random thick, thin or no borders round those boxes - very messy !
    Last edited by molerat; 16-04-2017 at 10:33 AM.
    www.helpforheroes.org.uk/donations.html
    • onthego
    • By onthego 20th Apr 17, 8:33 PM
    • 17 Posts
    • 6 Thanks
    onthego
    Argh.
    So...I finally managed to buy my first house. I completed last week and I've updated my addresses with my bank and credit card, got house insurance, put the bills in my name.
    Waited a few days then today logged into MSE credit club, updated my address, my homeowner status, my income because I've changed occupation too, and refreshed my credit club report. Yikes I didn't realise my credit score could go so low!
    The most ridiculous thing is, I was really looking forward to seeing the little green smiley face telling me a homeowner. But I still see a red one telling me I'm not!
    AND it is still telling me I am using twice the amount of credit that I actually am, because of the address I've stayed at multiple times (one has dropped off so it's not triple!)
    AND a current account I closed weeks ago is still showing as a credit facility.
    Basically the whole thing is a complete bag of lies. Nothing in it is true.
    • mailmannz
    • By mailmannz 22nd Apr 17, 7:43 AM
    • 190 Posts
    • 76 Thanks
    mailmannz
    I can't get past the verification section when registering! IS there anything anyone can do to help me get this sorted?

    I know all of the information Ive entered is correct BUT the error page that comes up is of absolutely no help what so ever as it just says "tough t1tty, you are one of a very few who we can't do SFA for"??

    Thanks in advance.

    Regards

    Mailman
    Last edited by mailmannz; 25-04-2017 at 11:35 AM.
    • frenchmustard
    • By frenchmustard 24th Apr 17, 1:08 PM
    • 1 Posts
    • 0 Thanks
    frenchmustard
    I'm convinced these reports are next to worthless.
    I was recently considering applying for a re-mortgage to have an extension built so I did what we are told to do and checked the CRAs. Clearscore.com says I'm goodish. Certainly over UK average. Noddle and MSE experian credit club say I'm borderline fair. Wanting to get more info I signed up for the full experian report. Both the score and negative factors were completely different to that given through the MSE credit club. Almost 100 lower on the full report than the MSE report and more negatives on the full report than the MSE report. I followed them both for nearly 3 months and they were never close to being the same.

    Experian reckon I should do something to fix my credit score and their recommendation is that I apply for some extremely expensive credit cards, which, obviously, they will help me to find.

    Straight away that should ring alarm bells. The same people who are giving me the score will offer to find a way to fix it and no doubt pick up a commission. And what a way to fix it as well. According to their "score" I'm bad with credit and the fix is to offer me the most expensive credit available.

    So I used their "credit matcher" service to look for mortgages only to be told that no products met my needs. Despite the fact that I have a mortgage and haven't missed a payment in 27 years, there isn't a single mortgage on the market that they can find that is suitable for my level of risk according to experian.

    Anyway, I decided to ignore the score and apply to the Halifax and 3 days later I was accepted with an excellent 5 year fix and, even with the extra borrowing the whole mortgage is finished in 8 years.

    And then even more experian nonsense. Shortly after applying and before being accepted I received an alert email telling me that someone had searched my details and I should check immediately. I was fairly sure it was the Halifax but checked anyway. And it's not there. Nothing new under alerts since the last update 2 weeks previously. And not there the day after either.

    Nor have they yet responded to my customer service request to tell me why I can't see an alert that they emailed me about. And, as of this morning, the alert is still not showing although my credit score has dropped by over 60. The reason ? I've apparently applied for credit. So having applied for and then been accepted for a product they said I was unlikely to get, my score has gone down. But only on full experian. I will have to wait for MSE to catch up.

    So the alerts are worth nothing, the data is partially random, the score meaningless, they have a foot in both camps (setting your score and selling you things to fix it) and they don't respond to customer service enquiries.

    My advice would be not to bother. You will spend more time worrying about your score (it caused me sleepless nights) and those with low scores will be bombarded with offers for unsuitable products.

    Pay your bills on time, take advice if you are in debt and whatever you do, don't be tempted to "fix" your score by getting a credit card or loan at extortionate rates. And certainly don't do what I did and lose sleep over this meaningless number.

    If they worked, the alerts are about the only thing worth having from a CRA but my experience is that they don't work.

    I've now canceled my full experian account.

    Regards
    Peter
    p.s.
    My existing 27yr old mortgage isn't listed as an active account with any of the three CRAs. Good to see they are scoring with the correct data.
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