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  • FIRST POST
    • milkybk
    • By milkybk 14th Feb 17, 4:56 PM
    • 10Posts
    • 7Thanks
    milkybk
    Excel Parking PCN
    • #1
    • 14th Feb 17, 4:56 PM
    Excel Parking PCN 14th Feb 17 at 4:56 PM
    Afternoon all,

    I recently received a PCN NTK from Excel Parking Limited through the mail. I never had anything placed on my windscreen and this letter was the first I heard about it. Please find the letter below:

    EDIT: Can't post images due to being a new member...

    This company is an IPC member, therefore I have sent a copy of the draft letter found in the newbies FAQ sticky to Excel. Please find below:

    Re PCN number: EPS XXXXX

    I am the keeper of the vehicle and am aware of your purported 'parking charge'. The driver will not be identified. I require the following information so that I can make an informed decision:

    1. Who is the party that contracted with your company?
    2. Is your charge based on damages for breach of contract? Answer yes or no.
    3. Please provide photos of the signs that you say were on site and which you contend formed a contract with the driver.
    4. Please provide all photographs taken of this vehicle.
    5. Please provide proof that the timing of any camera used was synchronised with all other cameras and/or systems & machines.

    Do not send debt collector letters and do not add any costs which would be a thinly-veiled attempt at 'double recovery'. I will not respond to debt collectors and to involve a third party would be a failure to mitigate your costs as well as deliberate and knowing misuse of my data.

    Should you obtain the registered keeper's data from the DVLA without reasonable cause (e.g. if you do not fully comply with the IPC Code of Practice in terms of signage at this site, for example) please take this as formal notice that I reserve the right to sue your company and the landowner/principal, for a sum not less than £250 for any Data Protection Act breach.

    For the avoidance of doubt, I do not give you consent to process data relating to me or this vehicle, whether you have already obtained it or not. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days.

    Yours faithfully,
    XXXXXXXXX


    I have posted this letter to the address shown on my PCN. However should I be also emailing it and/or logging it through the myparkingcharge website?

    The car park in question is an open roof top car park above multiple shops. I will be complaining to the manager of the Morrison's branch situated under it. I will also be returning to the car park at the same time received the ticket to take pictures of alleged signage etc in case I require it during any appeal process.
    Last edited by milkybk; 14-02-2017 at 4:59 PM.
Page 1
    • Fruitcake
    • By Fruitcake 14th Feb 17, 5:00 PM
    • 40,480 Posts
    • 80,864 Thanks
    Fruitcake
    • #2
    • 14th Feb 17, 5:00 PM
    • #2
    • 14th Feb 17, 5:00 PM
    You appeal by whatever means the PCN/NTK tells you to do. If that is by post then that's OK as long as you didn't send it recorded delivery as the scammers can refuse to sign for it and thus have proof it never arrived.

    If the PCN/NTK says email or gives you an online appeal page, then use that. Just watch out for drop down boxes that default to, I was the driver.

    You can post redacted images by uploading them to a web hosting site such as tinypic or photobucket (don't register in your real name) then post the URL here, but change http to hxxp. Someone here will change it to a live link.

    What was the date of the alleged event, and the date you received the NTK please?
    Last edited by Fruitcake; 14-02-2017 at 5:05 PM.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • Redx
    • By Redx 14th Feb 17, 5:00 PM
    • 16,579 Posts
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    Redx
    • #3
    • 14th Feb 17, 5:00 PM
    • #3
    • 14th Feb 17, 5:00 PM
    you should follow the appeal process listed on the pcn invoice , using that IPC template

    and yes , complain and try to get it cancelled, this is your BEST OPTION to stop up to 6 years of hassle
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • milkybk
    • By milkybk 14th Feb 17, 5:03 PM
    • 10 Posts
    • 7 Thanks
    milkybk
    • #4
    • 14th Feb 17, 5:03 PM
    • #4
    • 14th Feb 17, 5:03 PM
    Ok, thank you.

    It specifies that I should use the aforementioned website. I had a quick look at it last night and it does indeed use auto-select drop down boxes, therefore I'll be careful.

    So just to confim, at this stage I just copy the template letter I posted in the OP into the appeals page and leave it at that until I hear more?
    • Half_way
    • By Half_way 14th Feb 17, 5:05 PM
    • 3,848 Posts
    • 5,419 Thanks
    Half_way
    • #5
    • 14th Feb 17, 5:05 PM
    • #5
    • 14th Feb 17, 5:05 PM
    Excel and Morrisons make odd bedfellows, Morrisons usually have Parking eye infesting their car parks.
    You may need to find the owner of the retail park/shopping cetnre
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • Fruitcake
    • By Fruitcake 14th Feb 17, 5:08 PM
    • 40,480 Posts
    • 80,864 Thanks
    Fruitcake
    • #6
    • 14th Feb 17, 5:08 PM
    • #6
    • 14th Feb 17, 5:08 PM
    Ok, thank you.

    It specifies that I should use the aforementioned website. I had a quick look at it last night and it does indeed use auto-select drop down boxes, therefore I'll be careful.

    So just to confim, at this stage I just copy the template letter I posted in the OP into the appeals page and leave it at that until I hear more?
    Originally posted by milkybk
    Correct. Just be aware that some scammers don't give an option to appeal online as keeper. All the options are preset to driver giving you no opportunity to use the online appeal page, so you have to post it in those circumstances.
    If you can select keeper, then no problem.

    No doubt you will get a rejection. The NEWBIES tells you what to do if/when that happens.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • milkybk
    • By milkybk 14th Feb 17, 5:09 PM
    • 10 Posts
    • 7 Thanks
    milkybk
    • #7
    • 14th Feb 17, 5:09 PM
    • #7
    • 14th Feb 17, 5:09 PM
    Excel and Morrisons make odd bedfellows, Morrisons usually have Parking eye infesting their car parks.
    You may need to find the owner of the retail park/shopping cetnre
    Originally posted by Half_way
    Hmm, okay interesting. I'll have to revisit and see if I can find anything concrete on who owns the car park.

    The car park in question is listed as this on the PCN:

    (PRIVATE LAND) Broomhill Roof Top Pay & Display Car Park, Sheffield, S103BB

    Correct. Just be aware that some scammers don't give an option to appeal online as keeper. All the options are preset to driver giving you no opportunity to use the online appeal page, so you have to post it in those circumstances.
    If you can select keeper, then no problem.

    No doubt you will get a rejection. The NEWBIES tells you what to do if/when that happens.
    Originally posted by Fruitcake
    Okay thank you. When I checked last night you could change the options to keeper, so that's what I'll do.
    • milkybk
    • By milkybk 14th Feb 17, 7:59 PM
    • 10 Posts
    • 7 Thanks
    milkybk
    • #8
    • 14th Feb 17, 7:59 PM
    • #8
    • 14th Feb 17, 7:59 PM
    Has anybody ever had any problems submitting the appeals form on myparkingcharge.co.uk?

    I've filled all the mandatory fields in and selected everything from the drop down boxes but nothing happens when I click the "submit" button. It's not grey'd out or anything and it seems to acknowledge that it's been clicked but then nothing happens...
    • Redx
    • By Redx 14th Feb 17, 8:33 PM
    • 16,579 Posts
    • 20,733 Thanks
    Redx
    • #9
    • 14th Feb 17, 8:33 PM
    • #9
    • 14th Feb 17, 8:33 PM
    try a different browser , like firefox or opera
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • milkybk
    • By milkybk 14th Feb 17, 8:41 PM
    • 10 Posts
    • 7 Thanks
    milkybk
    I should have mentioned that I tried IE and Chromo but I'll give firefox a try, thanks
    • milkybk
    • By milkybk 15th Feb 17, 7:27 PM
    • 10 Posts
    • 7 Thanks
    milkybk
    I managed to submit my appeal in the end last night, had to use Safari on my phone! I used the template as recommended. Excel have replied very quickly. As expected they have rejected my appeal and have referred me to the IAS (joy of joys).


    Please see their email below:


    EDIT: Am I able to PM a moderator the links to the JPEG files so they can post them? I'm unable to as I'm a new member.
    • Redx
    • By Redx 15th Feb 17, 8:05 PM
    • 16,579 Posts
    • 20,733 Thanks
    Redx
    no , you cannot post files on here , its not a hosting site or file site

    host them on a hosting site like tinypic or photobucket and copy and past the link , changing http to hxxp as well
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Lamilad
    • By Lamilad 15th Feb 17, 8:07 PM
    • 1,180 Posts
    • 2,342 Thanks
    Lamilad
    I managed to submit my appeal in the end last night, had to use Safari on my phone! I used the template as recommended. Excel have replied very quickly. As expected they have rejected my appeal and have referred me to the IAS (joy of joys).


    Please see their email below:


    EDIT: Am I able to PM a moderator the links to the JPEG files so they can post them? I'm unable to as I'm a new member.
    Originally posted by milkybk
    post a broken link. Replace 'http' with 'hxxp' then the reader will put it right in their browser
    • milkybk
    • By milkybk 15th Feb 17, 8:18 PM
    • 10 Posts
    • 7 Thanks
    milkybk
    no , you cannot post files on here , its not a hosting site or file site

    host them on a hosting site like tinypic or photobucket and copy and past the link , changing http to hxxp as well
    Originally posted by Redx
    post a broken link. Replace 'http' with 'hxxp' then the reader will put it right in their browser
    Originally posted by Lamilad
    Thanks guys.

    hxxps://s31.postimg.org/r3fx8g3ff/Letter_page_1.jpg

    hxxps://s31.postimg.org/hk68ezfx7/Letter_page_2.jpg
    • beamerguy
    • By beamerguy 15th Feb 17, 8:20 PM
    • 6,352 Posts
    • 8,162 Thanks
    beamerguy
    https://s31.postimg.org/r3fx8g3ff/Letter_page_1.jpg

    https://s31.postimg.org/r3fx8g3ff/Letter_page_2.jpg
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Coupon-mad
    • By Coupon-mad 16th Feb 17, 12:21 AM
    • 51,575 Posts
    • 65,194 Thanks
    Coupon-mad
    Standard fluff. Do not respond.

    You should complain to the overall Managing Agents of the entire car park, if you can find them by asking around.

    Start reading BW Legal/Excel court threads as you will need them - Lamilad's thread is a classic and he beat them twice in court.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • milkybk
    • By milkybk 16th Feb 17, 12:37 AM
    • 10 Posts
    • 7 Thanks
    milkybk
    I've read a few of them already and was expecting their response after reading the FAQ. I'll definitely check out Lamilad's thread though, sounds interesting.

    Thanks for your help everyone.
    • milkybk
    • By milkybk 15th Jun 17, 11:48 PM
    • 10 Posts
    • 7 Thanks
    milkybk
    Thought I'd keep the thread up to date. Didn't hear anything from Excel until a couple of days ago. Here's their latest response (have to post a "broken" link, if someone can repost the image it would be most appreciated):

    hxxps://s17.postimg.org/oua7s6wun/Excel.jpg

    Hopefully the image is clear enough, our scanner can't achieve any better for some reason.
    • Coupon-mad
    • By Coupon-mad 15th Jun 17, 11:59 PM
    • 51,575 Posts
    • 65,194 Thanks
    Coupon-mad
    Wonder if they are allowed to display the ICO logo?!

    https://s17.postimg.org/oua7s6wun/Excel.jpg

    http://forums.moneysavingexpert.com/showthread.php?t=5664709

    That threatogram should be banned, it is so misleading. How can the staff in these scummy firms sleep at night?
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • milkybk
    • By milkybk 16th Jun 17, 12:39 AM
    • 10 Posts
    • 7 Thanks
    milkybk
    Definitely something to keep a note of that's for sure!

    With regards to this letter; I assume this remains on the "ignore list" unless I receive something from an official court? I checked Excel Parking out on the BMPA site, only 2% of their tickets issued have ended in a court hearing in 2017. Although we're obviously only half way through the year.

    Thanks for your continued help.
    Last edited by milkybk; 16-06-2017 at 12:43 AM.
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