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  • FIRST POST
    • rosiege
    • By rosiege 12th Feb 17, 6:06 PM
    • 6Posts
    • 0Thanks
    rosiege
    Green Network Energy - ?
    • #1
    • 12th Feb 17, 6:06 PM
    Green Network Energy - ? 12th Feb 17 at 6:06 PM
    Has anyone had any experience of Green Network Energy to provide gas and electricity? they have a very good deal but I'm a bit concerned that they don't appear on any of the comparison sites I've seen - apart from one which only supported one of their tariffs. they seem to have very good reviews.



    MoneySavingExpert.com Insert:

    Hi, if you're joining the Forum from Google you may also like to read this dedicated Green Network Energy discussion.
    Last edited by MSE Andrea; 24-08-2017 at 11:01 AM.
Page 2
    • carh
    • By carh 7th Jun 17, 9:16 AM
    • 157 Posts
    • 41 Thanks
    carh
    Grren energy network issue
    Hi, I switched to them about 2 mths ago., They are apparently an Italian firm that have only been operating utilities for a short while. All seemed ok until I needed a new password for my app. There was not password link so I tried to contat them on their online email form. To date, I have now emailed twice and no one has bothered to come back to me, awful customer service. Plus I then tried to leave a review on TrustPilot and there seemed to be a block for custoemrs to leave a review (some have managed but I can't for some reason yet other TrustPilot reviwews have always gone through) Something dodgy here, not very happy.
    Carh
    • shineondiamond
    • By shineondiamond 27th Jun 17, 12:56 PM
    • 7 Posts
    • 0 Thanks
    shineondiamond
    This came up on a U switch search for me as considerably cheaper too, but listed as one that U Switch don't direct to.
    This was guesswork though - I am buying a property and will be a new customer for whoever I go with next week. All the comparison sites want you to put in current usage - so I have made it up - is there any comparison sites that you can fill in as a new customer?
    • KTF
    • By KTF 30th Jun 17, 11:48 AM
    • 4,531 Posts
    • 1,850 Thanks
    KTF
    I am in the process of switching to them from EDF. They take over supply in a few weeks.
    • Stan.In.Devon
    • By Stan.In.Devon 12th Sep 17, 5:33 PM
    • 49 Posts
    • 15 Thanks
    Stan.In.Devon
    There's a feedback thread for Green Network Energy currently running here:-

    http://forums.moneysavingexpert.com/showthread.php?t=5624370

    It's only been less than a week since I rang them and asked them to commence the switch over to them from British Gas but on the couple of occasions I've rang them they've answered straight away and have been fine.

    In view of the fact that you generally don't need to have much to do with your energy supplier the main consideration ought to be price, and in that regard they were cheaper than B.Gas, however it's nice not to have to wait the customary ten minutes on the phone in order to speak to an advisor. And additionally their advisors are based in areas that facilitate an easy conversation with both parties able to understand each other.

    Furthermore they were well versed regarding the 49 day period of grace at the end of contracts in which customers can switch with no exit penalties .... something that none of the British Gas advisors to whom I spoke were apparently aware of.

    All in all I think I made the right choice.
    • nic_c
    • By nic_c 12th Sep 17, 6:22 PM
    • 901 Posts
    • 546 Thanks
    nic_c
    They do appear on the comparison sites, its just sites like Uswitch have default selection to exclude certain providers like ones that don't make them any money
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