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  • FIRST POST
    • kazzah
    • By kazzah 31st Jan 17, 5:41 PM
    • 381Posts
    • 368Thanks
    kazzah
    Pocket perfect designs
    • #1
    • 31st Jan 17, 5:41 PM
    Pocket perfect designs 31st Jan 17 at 5:41 PM
    just a quick heads up to anyone considering ordering from this website or facebook page.
    I ordered and paid £29.50 for some items over 5 weeks ago. They have yet to arrive - I contacted the business owner via the online contact form to ask about progress of the order

    no response whatsoever - I then looked at the Facebook page which was inundated with people in the same boat as me - some of whom had orders not fulfilled from August 2016

    I commented on the facebook page - she asked for more information which I supplied and has now blocked me from posting.

    So just to warn others to be wary of this business.
Page 1
    • BigBla
    • By BigBla 19th May 17, 1:00 PM
    • 1 Posts
    • 2 Thanks
    BigBla
    • #2
    • 19th May 17, 1:00 PM
    Wish I had read this first...
    • #2
    • 19th May 17, 1:00 PM
    I too have fallen foul of this lady. I failed to notice that it said delivery might take 4 weeks but noticed that for days the notes said "ready to dispatch" When I queried when I might receive the order I was met with a very aggressive approach from Kayleigh (possibly not surprising given the nature of her business) She demanded to know if I wanted to cancel my order. Long story short I did receive the order but minus a "free" pen that I was supposed to receive. My emails asking about it have been ignored and I have been unable to post on her Facebook page. Customer service is non existent and I would strongly advise avoiding this lady and her business.
    • IAmWales
    • By IAmWales 19th May 17, 2:18 PM
    • 933 Posts
    • 2,045 Thanks
    IAmWales
    • #3
    • 19th May 17, 2:18 PM
    • #3
    • 19th May 17, 2:18 PM
    Looking at her FB page I strongly suspect this lady gives out cheap freebies in return for positive feedback. Anything negative gets deleted and the author blocked.

    Awful stuff, who wants a badge or pen with an offensive message on?
    • Stinky Weasel
    • By Stinky Weasel 14th Jun 17, 1:34 AM
    • 1 Posts
    • 0 Thanks
    Stinky Weasel
    • #4
    • 14th Jun 17, 1:34 AM
    Buyer Beware!
    • #4
    • 14th Jun 17, 1:34 AM
    I ordered in December and got my shipping confirmation in January. No shipment, no response to my emails and posts, no refund. An absolutely horrid way to run a business.
    • pulliptears
    • By pulliptears 14th Jun 17, 1:44 PM
    • 13,546 Posts
    • 23,048 Thanks
    pulliptears
    • #5
    • 14th Jun 17, 1:44 PM
    • #5
    • 14th Jun 17, 1:44 PM
    I ordered a couple of badges from her a while ago for DD's 18th Birthday, it came and went and the badges never showed up. I complained, she promised to send another choice of badge. Never turned up.
    Complained again, she said she'd refund me. She didn't.
    A PayPal case finally got my refund.

    She really is crap and I can't decide whether it's because she's genuinely bitten off more than she can chew with this or if she can't be bothered to fulfil orders.
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

    • lucyelizabethfryer1984
    • By lucyelizabethfryer1984 6th Jul 17, 9:39 PM
    • 1 Posts
    • 1 Thanks
    lucyelizabethfryer1984
    • #6
    • 6th Jul 17, 9:39 PM
    Pocket Perfect Designs
    • #6
    • 6th Jul 17, 9:39 PM
    After being told that my order would arrive too late to be of any use, I cancelled it (the same day as I placed the order, in fact within minutes) and requested a refund. No refund. I've contacted PPD several times via several different methods since May and have not received one reply that wasn't automated. My problem has not been resolved. I have therefore contacted Trading Standards to try and get my money back. Terrible way to run a business, the owner should be ashamed.
    • wealdroam
    • By wealdroam 6th Jul 17, 11:05 PM
    • 18,642 Posts
    • 15,518 Thanks
    wealdroam
    • #7
    • 6th Jul 17, 11:05 PM
    • #7
    • 6th Jul 17, 11:05 PM
    After being told that my order would arrive too late to be of any use, I cancelled it (the same day as I placed the order, in fact within minutes) and requested a refund. No refund. I've contacted PPD several times via several different methods since May and have not received one reply that wasn't automated. My problem has not been resolved. I have therefore contacted Trading Standards to try and get my money back. Terrible way to run a business, the owner should be ashamed.
    Originally posted by lucyelizabethfryer1984
    I would be surprised if Trading Standards will get your money back.
    On what date did you place/cancel this order?
    How did you pay? Paypal? Debit card? Credit card? Something else?
    • Clio200
    • By Clio200 8th Jul 17, 3:38 PM
    • 1 Posts
    • 0 Thanks
    Clio200
    • #8
    • 8th Jul 17, 3:38 PM
    Pocket perfect rip off
    • #8
    • 8th Jul 17, 3:38 PM
    I placed an order and duly waited. Surprisingly it arrived (well half of it) within 4 weeks. I emailed Kayleigh maybe 2 weeks after receiving my part order to chase, but no response. Waited again maybe another week and forwarded the original email along with proof of my order and payment taken requesting remainder of order.... Still no response, have since been blocked from commenting on her Facebook page. Do not bother ordering, I'm out of pocket and have since ordered better quality products from a competitor.
    • MrJones1
    • By MrJones1 8th Jul 17, 7:01 PM
    • 115 Posts
    • 55 Thanks
    MrJones1
    • #9
    • 8th Jul 17, 7:01 PM
    • #9
    • 8th Jul 17, 7:01 PM
    It's sad to hear about cases like these. Imagine that you order the perfect present for your best friend's birthday, which will take place next week. The product never arrives in time and you feel miserable. To avoid situations like these, always read the reviews. Unfortunately the thread starter noticed too late that there were comments on the facebook page, which described people in the same situation she was in. So the business had seemingly treated people in the same way earlier.

    The best thing is to read the reviews before ordering next time, so you can spare yourself from the inconvenience.
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