Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Peggy0628
    • By Peggy0628 29th Jan 17, 9:57 PM
    • 25Posts
    • 2Thanks
    Peggy0628
    Refund for incorrect passport application
    • #1
    • 29th Jan 17, 9:57 PM
    Refund for incorrect passport application 29th Jan 17 at 9:57 PM
    Was trying to renew passport online but got confused and accidentally clicked on 'apply for first adult passport' instead of a renewal. Noticed the mistake only after I entered credir card details and confirmed payment.
    Is there a way to cancel this incorrect application and get a refund of the fees already paid (it's £75.50)? Need the passport but can't afford to pay for it twice...
    Tried calling the CC company immediately after noticing the mistake but they said they can't stop the payment
    Is there a way to get the money back? Thanks for help!
Page 1
    • da_rule
    • By da_rule 29th Jan 17, 10:01 PM
    • 2,386 Posts
    • 2,135 Thanks
    da_rule
    • #2
    • 29th Jan 17, 10:01 PM
    • #2
    • 29th Jan 17, 10:01 PM
    You could contact the passport office and see if they can refund you and cancel the application or if there's some way they can transfer the payment.
    • DCFC79
    • By DCFC79 29th Jan 17, 10:30 PM
    • 29,536 Posts
    • 18,666 Thanks
    DCFC79
    • #3
    • 29th Jan 17, 10:30 PM
    • #3
    • 29th Jan 17, 10:30 PM
    Phoning them is the most obvious solution. If that dont work then dont know what other option you have.
    Je Suis Charlie
    • Peggy0628
    • By Peggy0628 29th Jan 17, 11:16 PM
    • 25 Posts
    • 2 Thanks
    Peggy0628
    • #4
    • 29th Jan 17, 11:16 PM
    • #4
    • 29th Jan 17, 11:16 PM
    That's what I was thinking but I did some search and found this (see below) and it worries me now. All I did was tick a wrong box on one page and it took me from 'renewal' to 'apply for 1st passport' without me realizing untill in was too late. The website clearly is not as fool-proof as it should be... I won't be able to contact the passport people untill Monday afternoon, I hope it won't be too late.

    Refund of fees
    IPS no longer refunds fees for unsuccessful and withdrawn applications. This
    was prompted by the Foreign and Commonwealth Office (FCO) amendment
    of the definition of the Consular Fee Order (CFO). The CFO definition was
    amended to charge customers for administering the passport application,
    rather than for issuing a passport, and this took effect from the 1st of May
    2008.
    This means that the fees for passport applications made in the UK and
    overseas after 01/05/2008 are non-refundable in the event that the application
    is unsuccessful or withdrawn. It applies to all forms of passport applications:
    first time applications, renewals, replacements...
    • Valli
    • By Valli 30th Jan 17, 8:48 AM
    • 19,886 Posts
    • 226,119 Thanks
    Valli
    • #5
    • 30th Jan 17, 8:48 AM
    • #5
    • 30th Jan 17, 8:48 AM
    Which website did you use? Adult passports are £72.50.
    Make two - and freeze one!
    Don't put it DOWN - put it AWAY!
    DEBT ATTACK - Debt to attack £6150.87 24/04/2017 £5303.03 22/07/2017
    • shaun from Africa
    • By shaun from Africa 30th Jan 17, 9:00 AM
    • 9,283 Posts
    • 10,440 Thanks
    shaun from Africa
    • #6
    • 30th Jan 17, 9:00 AM
    • #6
    • 30th Jan 17, 9:00 AM
    Which website did you use? Adult passports are £72.50.
    Originally posted by Valli
    You can also opt to pay an extra £3 to get any documents that you had to provided returned by secure post.
    If this is what the OP chose then it would explain the £75.50
    • da_rule
    • By da_rule 30th Jan 17, 10:11 AM
    • 2,386 Posts
    • 2,135 Thanks
    da_rule
    • #7
    • 30th Jan 17, 10:11 AM
    • #7
    • 30th Jan 17, 10:11 AM
    That's what I was thinking but I did some search and found this (see below) and it worries me now. All I did was tick a wrong box on one page and it took me from 'renewal' to 'apply for 1st passport' without me realizing untill in was too late. The website clearly is not as fool-proof as it should be... I won't be able to contact the passport people untill Monday afternoon, I hope it won't be too late.

    Refund of fees
    IPS no longer refunds fees for unsuccessful and withdrawn applications. This
    was prompted by the Foreign and Commonwealth Office (FCO) amendment
    of the definition of the Consular Fee Order (CFO). The CFO definition was
    amended to charge customers for administering the passport application,
    rather than for issuing a passport, and this took effect from the 1st of May
    2008.
    This means that the fees for passport applications made in the UK and
    overseas after 01/05/2008 are non-refundable in the event that the application
    is unsuccessful or withdrawn. It applies to all forms of passport applications:
    first time applications, renewals, replacements...
    Originally posted by Peggy0628
    Can't hurt calling them to check. But if that is their policy and you are essentially withdrawing the application due to your own error then it might be there isn't anything you can do.
    • dsdhall
    • By dsdhall 31st Jan 17, 12:13 AM
    • 314 Posts
    • 310 Thanks
    dsdhall
    • #8
    • 31st Jan 17, 12:13 AM
    • #8
    • 31st Jan 17, 12:13 AM
    Just write a covering letter explaining your mistake. They won't charge you twice.

    Source: Been there, done that.
    • photome
    • By photome 31st Jan 17, 6:57 AM
    • 12,535 Posts
    • 8,032 Thanks
    photome
    • #9
    • 31st Jan 17, 6:57 AM
    • #9
    • 31st Jan 17, 6:57 AM
    What did they say when you called them
    • agrinnall
    • By agrinnall 31st Jan 17, 10:08 AM
    • 17,891 Posts
    • 13,574 Thanks
    agrinnall
    Just write a covering letter explaining your mistake. They won't charge you twice.

    Source: Been there, done that.
    Originally posted by dsdhall
    It might work, but they are processing applications within a few days just now (source: just renewed mine) so by the time a letter arrives they may have already dealt with the OP's request. I think ringing them up would have a better chance of sorting things out before they get too far down the line.
    • dsdhall
    • By dsdhall 31st Jan 17, 1:13 PM
    • 314 Posts
    • 310 Thanks
    dsdhall
    If OP has filled out an application for a new passport online, at the end of process it will produce a pre-filled form for download. That'll require signing and countersigning by a third person along with a couple of photos. The covering letter should accompany that.

    I agree that a phone call to the passport office would be the right first course of action, but they (should) then tell the OP to write a covering letter accompanying the application explaining the error they made.
    • nalank1234
    • By nalank1234 8th Jul 17, 11:58 PM
    • 1 Posts
    • 0 Thanks
    nalank1234
    Same situation -what happen?
    Hi,

    I am facing the same situation- applied for the wrong passport application and also applied for the right one so I paid twice.

    What happen with yours? were you able to get a refund?

    Thanks
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,779Posts Today

8,193Users online

Martin's Twitter
  • Byebye! I'm about to stop work & twitter, to instead spend glorious time with Mrs & mini MSE. Wishing u a lovely summer. See u in 10 days.

  • WARNING Did you start Uni in or after 2012? The interest's rising to 6.1%; yet it doesnt work like you think. See https://t.co/IQ8f0Vyetu RT

  • RT @JanaBeee: @MartinSLewis Boris is the anomaly (coffee), the others are versions of normal (beer). Lots of same candidates = vote share d?

  • Follow Martin