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  • FIRST POST
    • bluesnake
    • By bluesnake 28th Jan 17, 8:33 PM
    • 1,441Posts
    • 701Thanks
    bluesnake
    Origin Broadband - Are they any good?
    • #1
    • 28th Jan 17, 8:33 PM
    Origin Broadband - Are they any good? 28th Jan 17 at 8:33 PM
    Looking to swap ISPs to Origin (adsl), the MSE's No2. pick.

    How have the compared to your other previous ISPs?
    How long do they take to answer the helpline phone?
    How was the support line on the phone when things go wrong?
    Is the connection laggy? Will my slither.io snake die before it is even born?

    Been with Plusnet for over 2 years, and started off great, but over the past few months on weekends and public holidays, they seem to be kind struggle during peak time.

    I normally get 10M/b but screen says 0.8M/b down. After a bit of caching get below Personally I think it is shaping, could be my exchange but who knows.
    Avg Down 1.5 Mbps, Up 0.7 Mbps from 17 tests

    Thanks
Page 1
    • spud17
    • By spud17 28th Jan 17, 8:53 PM
    • 4,227 Posts
    • 1,944 Thanks
    spud17
    • #2
    • 28th Jan 17, 8:53 PM
    • #2
    • 28th Jan 17, 8:53 PM
    I'm assuming you've read the later posts here,

    http://forums.moneysavingexpert.com/showthread.php?t=5278762

    I'm also considering the, so watching this thread with interest.
    Move along, nothing to see.
    • John Gray
    • By John Gray 28th Jan 17, 8:59 PM
    • 5,056 Posts
    • 2,695 Thanks
    John Gray
    • #3
    • 28th Jan 17, 8:59 PM
    • #3
    • 28th Jan 17, 8:59 PM
    Another place to read user reviews of Origin Broadband is http://www.ispreview.co.uk/review/reviews/799/reviews.html...
    • bluesnake
    • By bluesnake 28th Jan 17, 9:08 PM
    • 1,441 Posts
    • 701 Thanks
    bluesnake
    • #4
    • 28th Jan 17, 9:08 PM
    • #4
    • 28th Jan 17, 9:08 PM
    spud17, no I did not see that link, thanks. I did not even know this site had an Internet group

    John Grey, Yes i did see that link, but since you can pay companies for multiple reviews, thought I might be lucky here with names with a few posts to their name
    Last edited by bluesnake; 28-01-2017 at 9:12 PM.
    • Sjc1973
    • By Sjc1973 27th Feb 17, 9:47 PM
    • 73 Posts
    • 186 Thanks
    Sjc1973
    • #5
    • 27th Feb 17, 9:47 PM
    Avoid origin at all costs
    • #5
    • 27th Feb 17, 9:47 PM
    Omg this is the worse isp by far! Paid upfront for 24 month contract. Money taken efficiently from my account. That was about the only thing that was done competently - oh and the modem arriving! Sent a text two weeks later with a date when engineer would arrive and when I would go live. Emailed saying can make that date, no response so called a few dayS later. Lady was polite said she would arrange a time I could do and email me, took her email from her. Did not hear anything so emailed her only to be told that engineer coming on the date I intially said I could do, emailed her repeating I could not do and proposed dates I could - no response! Engineer turn up on date could not do. Rang origin, emailed them email trail where I said I could not make that date- told I might be charged for engineer to come out again but they would review account and this would take seven days. I told them I wanted a new date within two days where I would not be paying anything- seven days later heard nothing, no response to my emails. So I got my money back through chargeback. To date I have heard nothing from origin. I only went with them because MSE's were promoting them saying they got good customer feed back REALLY??? And they were cheapIt was only after I signed up that I have read several bad reviews about ORGIN on here and other sites. I should have done my research before handing over £360 but hey lessons learned and all that!!!
    • RumRat
    • By RumRat 27th Feb 17, 11:42 PM
    • 2,547 Posts
    • 1,390 Thanks
    RumRat
    • #6
    • 27th Feb 17, 11:42 PM
    • #6
    • 27th Feb 17, 11:42 PM
    Wow, feel for you there......That said, no matter how much they said I was going to save, I wouldn't pay for two years upfront for any service. IMO that takes away any incentive they may have had (if any) to offer decent customer service and restricts my choice for far too long.
    Glad you got your money back. Have you moved to anyone else?
    Last edited by RumRat; 27-02-2017 at 11:44 PM.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • Sjc1973
    • By Sjc1973 28th Feb 17, 9:53 AM
    • 73 Posts
    • 186 Thanks
    Sjc1973
    • #7
    • 28th Feb 17, 9:53 AM
    • #7
    • 28th Feb 17, 9:53 AM
    Hey, RumRat �� No not yet. I have mob phone data, so just managing on that, for now. I am going to go with one of the bigger providers, not that's any Guarntee of a good service if you read the reviews on them. However, for me it was the total lack of communication from ORGIN and not doing anything to provide me an internet service even when I spoke to them. I've had my problems with ips before but never as bad as this! I should have checked them out more, before handing money over as reviews are dismal. As I said lessons learned!!!!
    • bluesnake
    • By bluesnake 28th Feb 17, 11:01 AM
    • 1,441 Posts
    • 701 Thanks
    bluesnake
    • #8
    • 28th Feb 17, 11:01 AM
    • #8
    • 28th Feb 17, 11:01 AM
    Thanks for the feedback. Was going to purchase 2 lots of 24 months. Think i may stay with plusnet.

    I would like to dissuade you of going to sky. I was with them. All my traffic is through a vpn and they didabled my vpn route and told me eventually after being fobbed off they do not support vpn but at least their support was quick.

    I am with plusnet and you wait 45 mins on the phone before you get told to change the filter... and it seems always to be the filter even though i do not use one as the filter only blocks noise to the phone. Now though it seems support more email based.
    Last edited by bluesnake; 28-02-2017 at 12:41 PM.
    • RumRat
    • By RumRat 28th Feb 17, 2:18 PM
    • 2,547 Posts
    • 1,390 Thanks
    RumRat
    • #9
    • 28th Feb 17, 2:18 PM
    • #9
    • 28th Feb 17, 2:18 PM
    Hey, RumRat �� No not yet. I have mob phone data, so just managing on that, for now. I am going to go with one of the bigger providers, not that's any Guarntee of a good service if you read the reviews on them. However, for me it was the total lack of communication from ORGIN and not doing anything to provide me an internet service even when I spoke to them. I've had my problems with ips before but never as bad as this! I should have checked them out more, before handing money over as reviews are dismal. As I said lessons learned!!!!
    Originally posted by Sjc1973
    Yes, review surfing can just add to the problems....I use Virgin, which gets some bad press, but, personally, I have nothing but praise for them.....You'll find that they all have someone who was treated right....
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • walesrob
    • By walesrob 28th Feb 17, 6:51 PM
    • 448 Posts
    • 707 Thanks
    walesrob
    We've just moved our telephone and bb services to Origin on a £17.99 a month deal for telephone and 8mb ADSL BB vs. £42 we were paying to BT, a massive difference.

    It wasn't the best of moves. Origin gave an activation date for broadband of 22nd Feb. On the day itself, BT stopped their service at 10am, and by 8pm, nothing. Had to call Origin first of all to get the username and password to set up my router (they should really have sent this beforehand). By 10pm, still nothing. Turned out activation happened at 3am next morning (?). Not the best of starts. As we are on the 10 day training period for the line, broadband speeds are erratic at the moment - the first 2 days it was horrendous, timeouts, DNS errors, etc. Right now upload speeds are 0.15mb and download starting to reach 6-7 mbs as we are very close to the local exchange. I'm sure it'll settle down by the end of the 10 day training period.

    Their tech support is UK based, which is nice after encountering the BT 'script readers' for many years.
    • teleaddict
    • By teleaddict 3rd Mar 17, 7:55 PM
    • 198 Posts
    • 34 Thanks
    teleaddict
    I changed ISP to Origin at the beginning of February from BT. Using their fibre service. The switch over was seamless & my new modem arrived without issue. (I'm paying monthly so no big upfront bills). So far I've had no issues, my bill has halved and by connection speed faster.
    My £2 savings total for 2007 = £92, for 2008 = £124
    My savings from money off coupons for 2007 = £67.97, for 2008 = £194.79
    My £2 savings for 2009 (so far) = £130
    My savings from money off coupons for 2009 = £593.08
    • mouthyman
    • By mouthyman 11th Aug 17, 7:38 PM
    • 20 Posts
    • 6 Thanks
    mouthyman
    Teleaddict - how goes things a few months down the line please? Are still as pleased?
    • teleaddict
    • By teleaddict 15th Aug 17, 12:39 AM
    • 198 Posts
    • 34 Thanks
    teleaddict
    Hi mouthyman.
    I've no complaints regarding Origin so far.
    When my first bill was due, I received an e-mail saying to login to my account to view my bill. On logging in the online billing wasn't functioning on their site, so I phoned them up to enquire. The call was answered very quickly, the lass who answered explained it was an issue whilst they were updating their system & she e-mailed a copy of my bill whilst still on the phone. Since then I've had no other issues
    My £2 savings total for 2007 = £92, for 2008 = £124
    My savings from money off coupons for 2007 = £67.97, for 2008 = £194.79
    My £2 savings for 2009 (so far) = £130
    My savings from money off coupons for 2009 = £593.08
    • K Savage
    • By K Savage 7th Sep 17, 6:04 AM
    • 1 Posts
    • 0 Thanks
    K Savage
    Origin Broadband AVOID
    I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your a RIP OFF and not fit for purpose.
    • AnotherJAM
    • By AnotherJAM 30th Sep 17, 9:47 AM
    • 3 Posts
    • 0 Thanks
    AnotherJAM
    Oh they're the pits! The Ryanair of broadband providers.
    • hollie.weimeraner
    • By hollie.weimeraner 30th Sep 17, 8:20 PM
    • 1,402 Posts
    • 821 Thanks
    hollie.weimeraner
    I was with them on the South Yorkshire Digital Region before it went bust and they became a broadband reseller. They were OK until SYDR collapsed and from the moment that happened they were abysmal.
    They made a number of promises they couldn't keep which resulted me being without broadband for over a month.
    there is no way I would ever go with them again, probably the Ryanair of broadband resellers!
    • marcustandy
    • By marcustandy 9th Oct 17, 9:44 PM
    • 62 Posts
    • 15 Thanks
    marcustandy
    My 80 year old Dad had been having trouble with Talk Talk. The service was dropping quite often and rebooting the router, having to setup his wifi connection each time on his laptop was just too confusding for him. He was spending too much time with his 'life-line to the outside world' unavailable.

    I read a lot of reviews and purposely looked for a provider that was highly rated for customer service, more so than a cheap price. Origin were first or second on virtually every review I read so when the time came, I helped him cancel TalkTalk and order a new package from Origin. Bear in mind I live 3 hours away from him so aren't arounf too often to help with any issues; good customer service and reliability (promised by the Origin reviews) was must.

    I'm trying not to swear here but, trust me when I tell you that Origin are by far the worst company I have ever had to deal with in any capacity, from any industry/service! Their incompetence knows no bounds. I haven't even got time to list their endless failures, examples of shockingly bad service, number of false promises, etc etc.

    My Dad paid a lot of money upfront and maybe that is the problem; they have the money so they just don't care. To this day, they are still feeding my poor old Dad complete bull**** and he is none the wiser. This time around, he has been without Internet since 22 September. Origin have blamed BT/Openreach who have sent an engineer round; there is nothing wrong with the line, it's their service/equipment that is fauty. Thy've tried telling him that the router has to sit right next to his laptop and that 12ft away is too far i.e. it's his fault, not theirs!

    He's just told me tonight that he's had enough, he's getting too stressed and confused with it all and has just been intouch with TalkTalk to go back to them. I know that they have improved their service so hopefully he will be okay. The frustrating thing is, he has lost lots of money with Origin; what they've done can't be right and I thnk it's accurate to say that they have, at times, verbally 'bullied' him.

    I'm hoping to get up and see him soon. Hopefully he has some element of records, dates, etc. that I can use to try and get him some justice. Right now, I'm serioisly looking at raising this with Ofcom.

    For now though, I'd very strongly suggest that you avoid Origin at all costs! If anyone has advice or experience of redressing such poor service from an Internet provider (and maybe involving Ofcom etc), I'd be most appreciative of any info/advice.
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