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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 23rd Jan 17, 11:52 AM
    • 49Posts
    • 6Thanks
    MSE Andrew
    Add your feedback on energy supplier Tonik
    • #1
    • 23rd Jan 17, 11:52 AM
    Add your feedback on energy supplier Tonik 23rd Jan 17 at 11:52 AM
    This is a feedback thread on energy supplier

    Tonik

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Andrea; 06-09-2017 at 11:02 AM.
Page 3
    • RedbullRJ
    • By RedbullRJ 24th Jan 18, 11:25 AM
    • 2 Posts
    • 1 Thanks
    RedbullRJ
    Energy switch to Tonik went smoothly, billing all seems fine, very happy, unlike my broadband switch to Origin which has been a nightmare.
    • Paul_O
    • By Paul_O 26th Jan 18, 10:13 AM
    • 1 Posts
    • 0 Thanks
    Paul_O
    Disappointed
    I signed up with Tonik last September and the process was pretty slick. Nothing not to like until I realised in November that my meter readings for electricity were being ignored and I wasn't being billed correctly. I've been trying since that time to get the situation corrected but I simply get apologies and promises to 'get back to you as soon as we know more'.
    I have no idea what my correct account balance should be, my meter readings are still being ignored, and no one is getting back to me....
    • Andrewzy
    • By Andrewzy 28th Jan 18, 10:21 AM
    • 33 Posts
    • 8 Thanks
    Andrewzy
    Tonik - saving quoted lower than CEC estimate
    I've just been attempting to switch my elderly parents-in-law onto another supplier via the Cheap Energy Club.

    The club comparison page suggested that they could save over £300 a year. When I went to the Tonik website they quoted a saving of £50.00 a year based on the same data.

    I'd be interested to know if anyone else has come across similar problems with the Cheap Energy Club estimates.
    • Hengus
    • By Hengus 28th Jan 18, 2:11 PM
    • 5,181 Posts
    • 3,176 Thanks
    Hengus
    I've just been attempting to switch my elderly parents-in-law onto another supplier via the Cheap Energy Club.

    The club comparison page suggested that they could save over £300 a year. When I went to the Tonik website they quoted a saving of £50.00 a year based on the same data.

    I'd be interested to know if anyone else has come across similar problems with the Cheap Energy Club estimates.
    Originally posted by Andrewzy
    I have just checked my postcode and usage on Tonik's website and MSE CEC. Both give me an annual cost of £392 per year. There are a number of reasons why the savings may be different: the important thing to check is how much your parents-in-law are paying today(based on tariff and kWhs NOT monthly £DDs) and compare it with the cost for 12 months on Tonik.

    FWiW, they are not the cheapest supplier (I am excluding those with poor feedback).
    • dadsgoneshopping
    • By dadsgoneshopping 7th Feb 18, 11:01 AM
    • 170 Posts
    • 1,978 Thanks
    dadsgoneshopping
    I have tried to switch to Tonik, but they ignore my emails. I has a confirmation in January, but nothing since then- Tried calling emailing- Last chance today- if it is not resolved , then I am going to email them and cancel and then switch to someone else- very unhappy with their poor customer service.
    • Maxdan39
    • By Maxdan39 7th Feb 18, 3:39 PM
    • 1 Posts
    • 0 Thanks
    Maxdan39
    I joined Tonik in December 2017 after moving house the previous month. The switch went smoothly and everything was fine for the first couple of weeks until I encountered an issue gaining access to the site to view my account and update my meter readings. I telephoned and gave the readings and was assured the problem was a server error their end and it would be resolved quickly. Two weeks later and still can't access the site and have not received a bill. I did an online chat and although they apologised they didn't appear to know about any issues. As it's no cost to leave them and there is a collective available, I am looking elsewhere.
    • grumpycrab
    • By grumpycrab 10th Feb 18, 8:41 AM
    • 3,384 Posts
    • 1,524 Thanks
    grumpycrab
    My join date with Tonik is 15th Feb. Some murmorings of issues? Any member with NO problems? Just checking...
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • ColinB
    • By ColinB 14th Feb 18, 11:11 AM
    • 41 Posts
    • 19 Thanks
    ColinB
    Tonik estimates of annual savings ?
    My fixed tariff with Flow ends in May, so I used the Cheap Energy Club (CEC) to survey the market. Tonik came up as a possibility. Went to their website and got a quote from them. To my surprise they predicted annual savings over twice what CEC predicted (£244 vs £112). My manual estimates were roughly in agreement with the CEC figure. So I used chat to ask why and didn't get a clear reply. The best they could offer was that their quote system might (chat agent wasn't sure) be comparing their cost with what I would be paying when my fix ends (even though that's still several months away), rather than with what I am actually paying (which is what CEC does). I can see the logic of doing that, but it's not clearly stated on their website, and could be quite misleading for anyone not looking too closely.

    Another pitfall of trying to compare prices & predicted savings, just thought I'd mention it.

    EDIT: After posting above, I've just seen Andrewzy's post:
    I've just been attempting to switch my elderly parents-in-law onto another supplier via the Cheap Energy Club.

    The club comparison page suggested that they could save over £300 a year. When I went to the Tonik website they quoted a saving of £50.00 a year based on the same data.

    I'd be interested to know if anyone else has come across similar problems with the Cheap Energy Club estimates.
    Originally posted by Andrewzy
    Might be the same reason ?
    Last edited by ColinB; 14-02-2018 at 11:23 AM. Reason: More info added
    • Hengus
    • By Hengus 14th Feb 18, 11:24 AM
    • 5,181 Posts
    • 3,176 Thanks
    Hengus
    My fixed tariff with Flow ends in May, so I used the Cheap Energy Club (CEC) to survey the market. Tonik came up as a possibility. Went to their website and got a quote from them. To my surprise they predicted annual savings over twice what CEC predicted (£244 vs £112). My manual estimates were roughly in agreement with the CEC figure. So I used chat to ask why and didn't get a clear reply. The best they could offer was that their quote system might (chat agent wasn't sure) be comparing their cost with what I would be paying when my fix ends (even though that's still several months away), rather than with what I am actually paying (which is what CEC does). I can see the logic of doing that, but it's not clearly stated on their website, and could be quite misleading for anyone not looking too closely.

    Another pitfall of trying to compare prices & predicted savings, just thought I'd mention it.

    After posting above, I've just seen Andrewzy's post:


    Might be the same reason ?
    Originally posted by ColinB
    i think that i can say with a high degree of certainty that the savings are inaccurate due to Ofgem's inflated cost methodology and the fact that PCWs, such as MSE CEC, now include cash back in the annual cost quote ( where it applies). Clearly, this does not apply to the cost shown on a supplier's website although some suppliers will mention a credit if a referral link is used.

    The inflated cost methodology is based on 'x' months left on present fixed tariff +_ '12-X' months on SVT. Savings = Inflated cost - latest tariff. It follows that you can pay more AND save.
    • Rod H
    • By Rod H 14th Feb 18, 5:34 PM
    • 1 Posts
    • 0 Thanks
    Rod H
    Thank you for correcting the calculations & recomendations, The comparison site underestimated the savings of using Tonik. I was suprised it had fallen from top of league to way down your recommendations.

    Your Energy Saving Club was showing Tonik as ~21st in your list of recommendations for my usage and location earlier this week. There was an error in your calculations - the £40 discount for dual fuel was not included, therefore savings were £40 down.

    Consequently, I calculated the actual savings and can confirm that the revised recommendations as of 2nd Feb 2017 are now reflect the actual savings.
    • Dave-M
    • By Dave-M 20th Feb 18, 11:53 AM
    • 1 Posts
    • 0 Thanks
    Dave-M
    Warning - All is not as it seems
    I have just transferred to Tonik on what I believed was a 12 month contract, but now find the contract started on the date I signed up, not on the date the supply started. Price comparison sites including Which? indicate that the Tonik contract starts on the supply date, however Tonik disagree and will not amend the date.
    • Hengus
    • By Hengus 20th Feb 18, 12:48 PM
    • 5,181 Posts
    • 3,176 Thanks
    Hengus
    Warning - All is not as it seems
    I have just transferred to Tonik on what I believed was a 12 month contract, but now find the contract started on the date I signed up, not on the date the supply started. Price comparison sites including Which? indicate that the Tonik contract starts on the supply date, however Tonik disagree and will not amend the date.
    Originally posted by Dave-M
    This has been discussed before. Your contract began on the day that the supplier accepted your application to switch. As the actual transfer can take anything from 17 to 35 days, it follows that the fixed term period can be less. Suppliers normally make it clear in the Welcome Letter if the fixed term period of 1 year starts on the day of the actual transfer of supply or not. PCWs need to take this up with the supplier.
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