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  • FIRST POST
    • MSE Nick
    • By MSE Nick 20th Jan 17, 5:34 PM
    • 241Posts
    • 74Thanks
    MSE Nick
    MSE News: BT to hike broadband and call prices and charge TV customers for BT Sport
    • #1
    • 20th Jan 17, 5:34 PM
    MSE News: BT to hike broadband and call prices and charge TV customers for BT Sport 20th Jan 17 at 5:34 PM
    BT is to hike the cost of broadband and some calls and will begin charging TV customers £3.50 for BT Sport, it announced today. But many of those affected will be able to leave their contract penalty-free, or can try and haggle a better deal...
    Read the full story:
    'BT to hike broadband and call prices and charge TV customers for BT Sport'

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
Page 16
    • JJ Egan
    • By JJ Egan 18th Mar 17, 8:40 AM
    • 9,094 Posts
    • 3,690 Thanks
    JJ Egan
    Asked to be allowed to transfer contracts due to price rise . Was given a month to do so penalty free ( expires 21/3/17) . BT have just come back to me with an offer that puts me on a cheaper deal than current deal and BT Sport at £1.75 PM .Slight negative its a 24 month contract . But of course any price increase within that contract gives me a get out clause again .
    Thats unlimited Inf 1 + Line Rental + BT TV Entertainment Plus + BT Sport SD .
    circa £30 pm no April increase + BT Sport from August 2017 £1.75 pm .
    Thats a couple of quid less than i am paying now and last contract was cheaper than the contract 2015/16 .
    The two price increases would have pushed the price to £40 pm .
    Last edited by JJ Egan; 18-03-2017 at 10:42 AM.
    • mnbvcxz
    • By mnbvcxz 29th Mar 17, 2:34 PM
    • 124 Posts
    • 45 Thanks
    mnbvcxz
    How are people who canceled doing with their line rental refunds?

    I have received a partial refund on my "final bill" of my broadband charge for the unused period of my last month which was a pleasant surprise.

    However no mention of a line rental refund? So far I have online chatted who avoided the subject until forced and then insisted no refund and then when I quoted stuff said a supervisor would call me sometime?

    Hmm. I wonder is it just me or does everyone have to fight for it?

    (Still a bit grumpy over the non refundable £60 setup fee too but I did make a small profit so perhaps should not be).

    Thanks
    • mnbvcxz
    • By mnbvcxz 29th Mar 17, 2:37 PM
    • 124 Posts
    • 45 Thanks
    mnbvcxz
    Oh if anyone needs to quote it the link to the relevant forum post is;
    https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/page/18

    (At the bottom of the page). Thanks Doc N for the link somewhere deep in this thread.

    guardian article
    https://www.theguardian.com/money/2017/feb/22/bt-refuses-refund-prepaid-line-rental-cancel-service
    • mnbvcxz
    • By mnbvcxz 29th Mar 17, 3:16 PM
    • 124 Posts
    • 45 Thanks
    mnbvcxz
    Oh they did call back. On our mobile oddly. India I would say. Insisted that as I left outside the 30 days from when the notification email was sent I deserved nothing. The fact I notified them I was leaving within 30 days and its not my fault it takes time to migrate did not seem to register.

    End result as I was not happy with his answer the next team up will call me tomorrow evening?

    I have to say I'm not convinced the first line support are actually able to do anything at all. They can just read you your existing bill and come up with theories on why it must be correct. Actually changing or correcting something does not seem to be an option.

    Ah well onwards.
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