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  • FIRST POST
    • Mlc14party
    • By Mlc14party 18th Jan 17, 10:28 PM
    • 3Posts
    • 0Thanks
    Mlc14party
    Yorkshire Bank ppi
    • #1
    • 18th Jan 17, 10:28 PM
    Yorkshire Bank ppi 18th Jan 17 at 10:28 PM
    Hi all, Yorkshire bank contacted me and informed me that I had been charged ppi on loans I had had with them in the past, it's all been agreed and I sent my signed form back to them on 20th September 2016, which I have confirmed it has been received, but I am still waiting for my payment? Does anyone know how long we are expected to wait, I feel 4 month is too long, yes I have rang and asked but they said they can not give me a time scale
Page 1
    • -taff
    • By -taff 19th Jan 17, 2:04 AM
    • 7,021 Posts
    • 4,431 Thanks
    -taff
    • #2
    • 19th Jan 17, 2:04 AM
    • #2
    • 19th Jan 17, 2:04 AM
    Send them a letter asking what's going on.
    If they don't reply, complain to the Ombudsman.
    • Hornbloweroafc
    • By Hornbloweroafc 19th Jan 17, 1:06 PM
    • 2 Posts
    • 1 Thanks
    Hornbloweroafc
    • #3
    • 19th Jan 17, 1:06 PM
    • #3
    • 19th Jan 17, 1:06 PM
    Hi, I am having a the same issue! They received my acceptance form (I asked for it to be bank transfer) on 1st December 2016 and I still haven't received my refund money. After 28 days I rang them and they said another 10 days due to back log and still nothing. So I have rang them each since and even spoke to them on twitter and live chat but still nothing. They can't even tell me why or give me a date. They say its with Payments dept but can transfer me to them as they don't have contact with them!!!! The last 3 days I have put in a Complaint and each day they said someone will ring me and guess what - I'm still waiting!!
    50 days now and I don't have a clue when I will get my money. Would be different if I missed them a payment.

    Any other ideas how to speed up the process? Can Ombudsman help with PPI complaints already processed? Do they charge?

    Thanks
    • Nasqueron
    • By Nasqueron 19th Jan 17, 2:51 PM
    • 4,161 Posts
    • 2,296 Thanks
    Nasqueron
    • #4
    • 19th Jan 17, 2:51 PM
    • #4
    • 19th Jan 17, 2:51 PM
    .

    Can Ombudsman help with PPI complaints already processed? Do they charge?
    Originally posted by Hornbloweroafc
    Yes (try ringing them, they may be able to offer advice before you need to formally complain to the bank)
    No they don't change

    However, if FOS recommend it, formally complain to the firm in writing (get proof of postage, free, from the PO) and you can escalate to the FOS after 8 weeks as applicable
    • webweaver
    • By webweaver 21st Jan 17, 11:44 PM
    • 14 Posts
    • 4 Thanks
    webweaver
    • #5
    • 21st Jan 17, 11:44 PM
    Yorkshire Bank Clydesdale Bank
    • #5
    • 21st Jan 17, 11:44 PM
    I have just been contacted by the above. They have sent quite a long and involved questionnaire. It seems to me that the more information I supply, the more it might appear I was aware of things I was not. Is this deliberate or am I being over suspicious? Do I have to give lots of detail or is it enough for me to answer the main points, such as that I was unaware not compulsory or that in fact I did not need it as I had other cover? Thanks
    • Nasqueron
    • By Nasqueron 22nd Jan 17, 12:30 AM
    • 4,161 Posts
    • 2,296 Thanks
    Nasqueron
    • #6
    • 22nd Jan 17, 12:30 AM
    • #6
    • 22nd Jan 17, 12:30 AM
    I have just been contacted by the above. They have sent quite a long and involved questionnaire. It seems to me that the more information I supply, the more it might appear I was aware of things I was not. Is this deliberate or am I being over suspicious? Do I have to give lots of detail or is it enough for me to answer the main points, such as that I was unaware not compulsory or that in fact I did not need it as I had other cover? Thanks
    Originally posted by webweaver
    The bank need details to know whether your complaint is valid. Refusing to supply it will simply mean they judge it on whatever you initially supplied which may harm your case if you have a valid complaint reason which wasn't fully detailed.

    If you answer honestly there will be no problem. If you say one thing and then something different later there would be an issue e.g. some people try and "tailor" their responses to help them win the case and then contradict themselves later by mistake which can kill their case, if your story is consistent then there is no issue.

    Saying you were unaware it was not compulsory is an unprovable allegation, proving you had adequate cover already is better
    • webweaver
    • By webweaver 22nd Jan 17, 9:45 AM
    • 14 Posts
    • 4 Thanks
    webweaver
    • #7
    • 22nd Jan 17, 9:45 AM
    Thank you
    • #7
    • 22nd Jan 17, 9:45 AM
    Thanks for this. I will answer to the best of my ability. I have successfully claimed from other organisations in the past, but this has always been at my instigation. This time , the bank has contacted me pout of the blue and unsolicited in any way. Is this something new?
    • dunstonh
    • By dunstonh 22nd Jan 17, 11:01 AM
    • 87,255 Posts
    • 52,406 Thanks
    dunstonh
    • #8
    • 22nd Jan 17, 11:01 AM
    • #8
    • 22nd Jan 17, 11:01 AM
    Thanks for this. I will answer to the best of my ability. I have successfully claimed from other organisations in the past, but this has always been at my instigation. This time , the bank has contacted me pout of the blue and unsolicited in any way. Is this something new?
    Originally posted by webweaver
    Its not new. CCLs have been going out for a number of years now.

    A CCL is an invitation to complain if you feel you were missold. It is not saying you were missold. They send them out to allow them to start the 3 year time bar clock.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Mlc14party
    • By Mlc14party 25th Jan 17, 10:25 PM
    • 3 Posts
    • 0 Thanks
    Mlc14party
    • #9
    • 25th Jan 17, 10:25 PM
    • #9
    • 25th Jan 17, 10:25 PM
    I have now written to them asking how much longer I will have to wait for payment to be processed as I feel 14 weeks unexceptional, I also asked for a bank transfer as I thought it to be quicker,
    • Mlc14party
    • By Mlc14party 25th Jan 17, 10:26 PM
    • 3 Posts
    • 0 Thanks
    Mlc14party
    Letter sent still waiting for payment to be processed
    • Hornbloweroafc
    • By Hornbloweroafc 27th Jan 17, 12:10 PM
    • 2 Posts
    • 1 Thanks
    Hornbloweroafc
    I have eventually received my money It took just under 8 weeks from YB receiving my acceptance form for bank transfer!
    I finally got a call from the bank letting me know the money has been transferred. Not one call from them during the 8weeks even after I made complaints. The service as been shocking.


    to Webweaver - If you are not comfortable filling the form give them a call instead. I rang them and they asked me a few questions and said they'll send a letter to let me know.
    • amersall
    • By amersall 15th Feb 17, 8:01 AM
    • 16,554 Posts
    • 18,608 Thanks
    amersall
    After reading this thread, I told my Hubby not to hold his breath.

    My Hubby sent his acceptance form back on 20th Jan, the money was credited today.
    Don't know why it was so quick, could it be that we bank with them and it was paid into current account?, perhaps not, I don't know.
    A nice surprise though just the same.

    • dunstonh
    • By dunstonh 15th Feb 17, 10:11 AM
    • 87,255 Posts
    • 52,406 Thanks
    dunstonh
    After reading this thread, I told my Hubby not to hold his breath.
    They key thing is that a CCL does not mean it was mis-sold. It is just an invitation to complain. So, the complaint is still looked at in the same way as if you never got the CCL and were complaining normally.

    These invites to complain are going out across all areas of financial services. Some of the banks are seeing loads going out on investment class business. Some of the "upheld" outcomes are high and others are low. There was one mentioned in the financial press recently where they have over 1400 responses to an invite to complain. All of these were reviewed and only one resulted in redress. That is extremely low and uncommon but it does show that the outcomes are not guaranteed to result in redress.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • webweaver
    • By webweaver 15th Feb 17, 4:04 PM
    • 14 Posts
    • 4 Thanks
    webweaver


    to Webweaver - If you are not comfortable filling the form give them a call instead. I rang them and they asked me a few questions and said they'll send a letter to let me know.
    Originally posted by Hornbloweroafc
    UPDATE. Have called them and they were happy to sort it by phone. Just had to make sure had as much of the paperwork in front of me as possible. Fingers crossed and wait and see now
    Last edited by webweaver; 15-02-2017 at 4:06 PM. Reason: Correct a word
    • amersall
    • By amersall 15th Feb 17, 8:53 PM
    • 16,554 Posts
    • 18,608 Thanks
    amersall
    They key thing is that a CCL does not mean it was mis-sold. It is just an invitation to complain. So, the complaint is still looked at in the same way as if you never got the CCL and were complaining normally.

    These invites to complain are going out across all areas of financial services. Some of the banks are seeing loads going out on investment class business. Some of the "upheld" outcomes are high and others are low. There was one mentioned in the financial press recently where they have over 1400 responses to an invite to complain. All of these were reviewed and only one resulted in redress. That is extremely low and uncommon but it does show that the outcomes are not guaranteed to result in redress.
    Hi dunstonh, my Hubby was not sent a questionnaire and invited to make a complaint, just a letter saying that YB calculated PPI redress wrong a few years ago and gave a full breakdown of how they worked it out and the amount they wrongly calculated.
    He had to sign to acccept the amount.

    I posted this as the funds were very fast compared to the OP who has been waiting 4 months months for theirs, that was what my remark was regarding telling Hubby to "not hold his breath" if he was expecting a quick turn around of this money

    I have realised that there are other posters who have asked different questions to the OP who started this thread, it does get confusing ... for me anyway
    Last edited by amersall; 15-02-2017 at 9:15 PM.

    • webweaver
    • By webweaver 15th Mar 17, 9:27 PM
    • 14 Posts
    • 4 Thanks
    webweaver
    UPDATE. Have called them and they were happy to sort it by phone. Just had to make sure had as much of the paperwork in front of me as possible. Fingers crossed and wait and see now
    Originally posted by webweaver
    RESULT! £2500 and possibly more to come😁
    • Lisamcc
    • By Lisamcc 10th Apr 17, 4:56 PM
    • 1 Posts
    • 0 Thanks
    Lisamcc
    Yorkshire bank
    I originally contacted Yorkshire Bank in 2014. They said they couldn't find anything. I then received a letter sept 16 that there last decision could hsve been incorrect and are looking into multiple loans.
    Since then i have heard nothing! I have rang them 3 times over this time, and all they can tell me is they are looking into it!
    Has anyone else had or having this problem?
    Is there anything i can do?
    • Nasqueron
    • By Nasqueron 10th Apr 17, 8:44 PM
    • 4,161 Posts
    • 2,296 Thanks
    Nasqueron
    I originally contacted Yorkshire Bank in 2014. They said they couldn't find anything. I then received a letter sept 16 that there last decision could hsve been incorrect and are looking into multiple loans.
    Since then i have heard nothing! I have rang them 3 times over this time, and all they can tell me is they are looking into it!
    Has anyone else had or having this problem?
    Is there anything i can do?
    Originally posted by Lisamcc
    I suppose you could volunteer to help them look but otherwise, no
    • webweaver
    • By webweaver 11th Apr 17, 7:16 AM
    • 14 Posts
    • 4 Thanks
    webweaver
    RESULT! £2500 and possibly more to come😁
    Originally posted by webweaver
    Still waiting for the money. They're hanging on until the bitter end! 28 days they said and 28 days it looks like it'll be before they pay up☹️
    • zoe84d
    • By zoe84d 11th Apr 17, 10:13 AM
    • 1 Posts
    • 0 Thanks
    zoe84d
    In the same frustrating place
    I too am waiting payment, Its now into the 36th Day, Ive rung up every other day, tey tell me its with payments team, they cant give me a date of payment or why they are not releasing the funds. Ive asked if there is a backlog etc and been told not that they are aware off, im promised someone will ring me back and they dont, surely this breaches there side of the deal? esp with the interest per month? Any ideas? Im ging to ring again this afternoon as techinally this is my money they have. I did question why someone i know who banks with them had payment in 2 weeks and im still waiting .... was told again id be caled back but not within 24 hours - still waiting the call back 4 days later....
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