Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • CharlieBarlie
    • By CharlieBarlie 18th Jan 17, 7:37 PM
    • 95Posts
    • 1,119Thanks
    CharlieBarlie
    Currys - terrible customer service!
    • #1
    • 18th Jan 17, 7:37 PM
    Currys - terrible customer service! 18th Jan 17 at 7:37 PM
    I thought I'd share my frustrations following a purchase from Curry's. Here is the letter I penned to their customer services team this evening...

    Good evening,

    I am writing to you following the purchase of a fridge freezer (order number XXXXXXX and delivery reference XXXXXXX) from yourselves on 3rd January. At the time the product was not in stock, however within a week we received a message to inform us that the product was due to be delivered at the weekend.

    When the product arrived with your delivery drivers, it was not delivered as the product was very badly damaged. They said that they would take it away and replace it the next day with an undamaged product.

    The next day when the product was meant to be delivered, we waited in all day, only for the delivery drivers not to turn up at all. When we contacted customer services to enquire about the whereabouts of the product, we were informed (after an hour on the phone!) that they had "forgotten to load it onto the lorry". This in itself is very negligent behaviour.

    Delivery was re-arranged for today (18th January) and we received a text message to say when the delivery would be expected. However YET AGAIN the delivery just failed to turn up, despite waiting in all day for it AND furthermore, taking a day's holiday from work in order to be at home to receive the delivery. This is absolutely unacceptable service.

    We then went into our local store to try and resolve the issue (Bromborough) and spoke with the store manager who was absolutely appalled at the treatment and customer service we had received and advised us to write an e-mail to yourselves to understand how we can resolve the issue and have the fridge freezer which was now ordered over two weeks ago delivered.

    As I'm sure you can imagine we're very disappointed and disgusted with the lack of customer service and being lied to repeatedly by your company regarding the delivery of a product. Curry's was a company we felt we could trust, but now I would seriously question whether or not to order from you in future.

    I look forward to hearing from you.


    Just wanted to warn other users about their antics. I've always ordered from ao.com recently and had nothing but brilliant customer service but on this occasion they didn't stock the model we needed so we went to Curry's instead - won't be doing that again in a hurry!
    January wins: Spontex cleaning kit
Page 1
    • bloss0m
    • By bloss0m 18th Jan 17, 7:44 PM
    • 947 Posts
    • 1,083 Thanks
    bloss0m
    • #2
    • 18th Jan 17, 7:44 PM
    • #2
    • 18th Jan 17, 7:44 PM
    I wouldn't waste your time with currys they dont deserve your custom. Its bad enough every time I been in there its the hard sell on insurance or other products like mouse for a new laptop, anti virus

    Order from AO.com they rarely let people down only thing is they again try to sell you next day insurance but I block there number

    I only use Currys as a last resort or for smaller items like Roku stick, kettle even then they try it on
    • suki1964
    • By suki1964 18th Jan 17, 7:50 PM
    • 10,297 Posts
    • 23,695 Thanks
    suki1964
    • #3
    • 18th Jan 17, 7:50 PM
    • #3
    • 18th Jan 17, 7:50 PM
    I stopped shopping in currys 8 years ago and refuse point blank to buy anything from them or PC world ever again

    Can't say I've ever needed them. Our independent shops know what customer service means and bend over backwards for their customers, as well as being either cheaper or price match
    • DoaM
    • By DoaM 19th Jan 17, 7:46 AM
    • 1,807 Posts
    • 1,702 Thanks
    DoaM
    • #4
    • 19th Jan 17, 7:46 AM
    • #4
    • 19th Jan 17, 7:46 AM
    Failed Delivery? Fight Back! 'If I waste a day, you'll pay'
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • cash1948
    • By cash1948 14th Mar 17, 8:14 PM
    • 35 Posts
    • 57 Thanks
    cash1948
    • #5
    • 14th Mar 17, 8:14 PM
    Deceit and lies
    • #5
    • 14th Mar 17, 8:14 PM
    I'll not shop at Currys again - awful sales and customer service. Went to buy a fridge/freezer > £1000. In shop said next day delivery - deceit. Went on web site - next day delivery - deceit, phoned sales and asked 3 times you sure it will be delivered tomorrow and 3 times told yes. This was last Tuesday - when I got the order acknowledgement delivery was for Saturday. I phoned sales > delivery > customer services and told regardless Saturday was earliest I could get it. As I was very insistent they did give me £115 (10%) goodwill gesture.
    Noticed 5 days later they were offering £100 off - emailed cust service and asked for price match - got a message on answerphone that couldn't have it at same time as Samsung was offering £100 cashback. I've followed it up with another email saying the Samsung offer is separate to their offer and they should pay. I'll wait and see if I get any response. Will be taking it up with their head office but in the meantime after their deceit, lies and terrible customer service I'll not be shopping with them again.
    • pendragon_arther
    • By pendragon_arther 15th Mar 17, 7:22 AM
    • 1,202 Posts
    • 1,332 Thanks
    pendragon_arther
    • #6
    • 15th Mar 17, 7:22 AM
    • #6
    • 15th Mar 17, 7:22 AM
    They are well renowned for bad customer service. Even their own forums are inundated with complaints.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
    • Mr.Generous
    • By Mr.Generous 15th Mar 17, 7:29 AM
    • 1,329 Posts
    • 1,844 Thanks
    Mr.Generous
    • #7
    • 15th Mar 17, 7:29 AM
    • #7
    • 15th Mar 17, 7:29 AM
    I love the way the staff are absolutely pressured into offering insurance so when you buy something like a £10 kettle for work they try and sell you an extended guarantee. After a laptop issue years ago I avoid them for anything costing more than about £50, the service is none existent.
    • hollydays
    • By hollydays 15th Mar 17, 7:48 AM
    • 14,769 Posts
    • 10,582 Thanks
    hollydays
    • #8
    • 15th Mar 17, 7:48 AM
    • #8
    • 15th Mar 17, 7:48 AM
    I love the way the staff are absolutely pressured into offering insurance so when you buy something like a £10 kettle for work they try and sell you an extended guarantee. After a laptop issue years ago I avoid them for anything costing more than about £50, the service is none existent.
    Originally posted by Mr.Generous
    My young son was once pressured. I went back in with him to cancel. They actually ' had' to call the Manager to quiz him ( pressurise) as to why he was cancelling.Cheek..
    Last edited by hollydays; 15-03-2017 at 7:57 AM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,039Posts Today

10,211Users online

Martin's Twitter