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  • FIRST POST
    • edawn
    • By edawn 12th Jan 17, 11:08 AM
    • 13Posts
    • 7Thanks
    edawn
    TSB Platinum Credit Card - monthly cashback not paid?
    • #1
    • 12th Jan 17, 11:08 AM
    TSB Platinum Credit Card - monthly cashback not paid? 12th Jan 17 at 11:08 AM
    Hi, I use the TSB 0% Platinum card for the 1% monthly cashback, and it's normally paid around the 7th or 8th but no sign of it yet this month.

    Has anyone else ever had this problem, and should I contact them to ask about it? I don't think the offer has ended yet as I've only had the card for six months or so.

    Thank you in advance.
Page 1
    • Candyapple
    • By Candyapple 12th Jan 17, 11:11 AM
    • 1,729 Posts
    • 1,366 Thanks
    Candyapple
    • #2
    • 12th Jan 17, 11:11 AM
    • #2
    • 12th Jan 17, 11:11 AM
    Hmmm just checked mine and you are right, mine hasn't been paid this month either. I will contact them later. If you contact them before I do, keep the thread updated, thanks.
    • molerat
    • By molerat 12th Jan 17, 11:26 AM
    • 16,030 Posts
    • 10,196 Thanks
    molerat
    • #3
    • 12th Jan 17, 11:26 AM
    • #3
    • 12th Jan 17, 11:26 AM
    8th has been the latest up to now, had it on 4th in November.
    www.helpforheroes.org.uk/donations.html
    • firsttimemover
    • By firsttimemover 12th Jan 17, 11:47 AM
    • 121 Posts
    • 51 Thanks
    firsttimemover
    • #4
    • 12th Jan 17, 11:47 AM
    • #4
    • 12th Jan 17, 11:47 AM
    I had my 5% (Apple Pay) paid on the 9th, but not my 1% either, which is normally paid before, sometimes up to a week, but never after.
    • Mr Goodkat
    • By Mr Goodkat 12th Jan 17, 2:18 PM
    • 377 Posts
    • 231 Thanks
    Mr Goodkat
    • #5
    • 12th Jan 17, 2:18 PM
    • #5
    • 12th Jan 17, 2:18 PM
    I was looking at this last night as thought it was always received early in the month but like others on this thread nothing yet in January - I will probably give it another week before contacting them and see if it turns up but if anyone else is less patient and gets and answer from them it would be good if you could post it on here.
    • edawn
    • By edawn 12th Jan 17, 2:33 PM
    • 13 Posts
    • 7 Thanks
    edawn
    • #6
    • 12th Jan 17, 2:33 PM
    • #6
    • 12th Jan 17, 2:33 PM
    interesting, seems it's not just me! I wondered if I'd done something wrong on the account to lose the cashback benefit.

    If I manage to speak with TSB today I'll update.
    • ehlo
    • By ehlo 12th Jan 17, 5:41 PM
    • 358 Posts
    • 218 Thanks
    ehlo
    • #7
    • 12th Jan 17, 5:41 PM
    • #7
    • 12th Jan 17, 5:41 PM
    I have also not had mine but I'd assumed this was because I also had some refunds.

    Going by a previous TSB thread is seems cashback is removed from refunds but then never added back from any later transactions in the same month.
    • Superscrooge
    • By Superscrooge 12th Jan 17, 6:03 PM
    • 785 Posts
    • 557 Thanks
    Superscrooge
    • #8
    • 12th Jan 17, 6:03 PM
    • #8
    • 12th Jan 17, 6:03 PM
    TSB have had lots of computer problems over the last few days which might be an explanation?

    http://downdetector.co.uk/problems/tsb
    • frank777
    • By frank777 12th Jan 17, 7:42 PM
    • 294 Posts
    • 135 Thanks
    frank777
    • #9
    • 12th Jan 17, 7:42 PM
    • #9
    • 12th Jan 17, 7:42 PM
    1% TSB Cashback Terms and Conditions

    Cashback is calculated each calendar month and paid by the 15th day of the following month. So cashback will normally appear on the following month’s statement.
    • Mr Goodkat
    • By Mr Goodkat 12th Jan 17, 11:03 PM
    • 377 Posts
    • 231 Thanks
    Mr Goodkat
    I have now received mine dated 11th January but only show on my online banking tonight

    Seems to have been triggered and backdated to yesterday by the production of my monthly statement

    Hopefully everyone else is sorted / getting sorted now
    • TheShape
    • By TheShape 12th Jan 17, 11:22 PM
    • 826 Posts
    • 570 Thanks
    TheShape
    Mine (on the Classic MasterCard) has appeared this evening, dated 11th Jan.
    • veryintrigued
    • By veryintrigued 10th Mar 17, 7:10 PM
    • 1,881 Posts
    • 1,131 Thanks
    veryintrigued
    Received an email that the 1% is to be extended to 30th June 2018.
    • tuggy12
    • By tuggy12 10th Mar 17, 7:51 PM
    • 1,098 Posts
    • 1,326 Thanks
    tuggy12
    Received an email that the 1% is to be extended to 30th June 2018.
    Originally posted by veryintrigued
    Me too.

    Originally due to end 30/09/17, so an extra 9months.
    • molerat
    • By molerat 12th Mar 17, 1:00 AM
    • 16,030 Posts
    • 10,196 Thanks
    molerat
    http://www.tsb.co.uk/one-percent-cashback-terms-and-conditions.pdf
    www.helpforheroes.org.uk/donations.html
    • Ben8282
    • By Ben8282 12th Mar 17, 6:20 AM
    • 1,690 Posts
    • 686 Thanks
    Ben8282
    Probably the delays in paying the cashback was due to the short month in February. The payment due date for your February statement was 3-4 days later than usual as well, with the next statement due date the very next day after the payment due date.
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