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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 11th Jan 17, 2:57 PM
    • 28Posts
    • 3Thanks
    MSE Andrew
    Add your feedback on energy supplier Engie
    • #1
    • 11th Jan 17, 2:57 PM
    Add your feedback on energy supplier Engie 11th Jan 17 at 2:57 PM
    This is a feedback thread on energy supplier

    Engie

    Please share your experience with other MoneySavers. Click reply to take part
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Page 2
    • Hengus
    • By Hengus 10th Jul 17, 3:31 PM
    • 3,854 Posts
    • 2,140 Thanks
    Hengus
    I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.

    The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.

    However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
    Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = Usage (in kWh)
    For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh"

    What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.

    Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.

    So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary!
    Originally posted by Tight Tyke
    I wish you well with this one. Your supplier is not the only one not showing the actual CV that has been used. Of note, BG asked for a derogation from this requirement on the basis that this level of detail was not of much interest to consumers. Ofgem did not grant it. Personally, I think that the lack of detail is a breach of the SLC requiring suppliers to provide an explanation of the calculation used to account for temperature; pressure etc on bills. I am not sure that Ofgem are that bothered.
    Last edited by Hengus; 10-07-2017 at 3:35 PM.
    • footyguy
    • By footyguy 10th Jul 17, 3:33 PM
    • 3,383 Posts
    • 1,331 Thanks
    footyguy
    I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.

    The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.

    However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
    Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = Usage (in kWh)
    For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh"

    What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.

    Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.

    So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary!
    Originally posted by Tight Tyke
    It's surely not rocket science, particularly of someone with your obviously understanding of energy bills, to work it out.
    All the other factors are known values, and you have obviously been provided with the resultant.

    This was something we did in yr7 (then called 1st year) maths; very basic algebra ... and we didn't have the benefit of a massive calculator thingy in front of us back then.
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