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  • FIRST POST
    • flourpower1
    • By flourpower1 6th Jan 17, 9:55 AM
    • 39Posts
    • 4Thanks
    flourpower1
    Warm home discount delay in payment to me
    • #1
    • 6th Jan 17, 9:55 AM
    Warm home discount delay in payment to me 6th Jan 17 at 9:55 AM
    Sorry if this has been asked but I have searched.

    I applied for the discount on 11 October 2016 and after telephoning in november was told it was awarded mid november and just waiting to be transferred to my account.

    I emailed them a couple of days ago and was told it will be transferred soon and pointed out it can take 12 weeks.

    They have the money and appear to be holding it and making me wait a further 6 weeks.
    This happened last year as well and it is Co op energy I am with.

    Is this normal for them to hold it or are they supposed to transfer it as soon as they receive it? Thanks
Page 1
    • Stevie Palimo
    • By Stevie Palimo 6th Jan 17, 10:02 AM
    • 2,971 Posts
    • 4,229 Thanks
    Stevie Palimo
    • #2
    • 6th Jan 17, 10:02 AM
    • #2
    • 6th Jan 17, 10:02 AM
    It is not about what is meant to happen as you dealing with a large firm who simply cannot be bothered to have enough staff in the department that sorts out payments, Plus factor in they like it sitting the Company account as opposed to yours so they gain a bit more interest.
    • eddy51
    • By eddy51 31st Jan 17, 5:55 PM
    • 8 Posts
    • 2 Thanks
    eddy51
    • #3
    • 31st Jan 17, 5:55 PM
    Warm Home Discount
    • #3
    • 31st Jan 17, 5:55 PM
    I have not received my discount yet (31st Jan 2016) and I am in the Core group and have had it for past 4 years always in December or sometimes November. At first I was told it would be by today!
    Now I am being told it could be up to May?
    As I have prepayment meters and duel fuel and am in receipt of pension credits I cant understand why my disabled daughter received hers before christmas and I have not. I am with Scottish Power she is not.

    What good is it in May, I thought the idea is to help with winter costs and heating?
    • carlislelass
    • By carlislelass 31st Jan 17, 6:45 PM
    • 1,488 Posts
    • 3,591 Thanks
    carlislelass
    • #4
    • 31st Jan 17, 6:45 PM
    • #4
    • 31st Jan 17, 6:45 PM
    Ours goes on 1st winter electric bill- usually Feb/March.Presume were talking the same money
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 31st Jan 17, 6:47 PM
    • 6,285 Posts
    • 4,734 Thanks
    Richie-from-the-Boro
    • #5
    • 31st Jan 17, 6:47 PM
    • #5
    • 31st Jan 17, 6:47 PM
    Coop (by the) 31st May, it's on their site!
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
    • flourpower1
    • By flourpower1 31st Jan 17, 7:40 PM
    • 39 Posts
    • 4 Thanks
    flourpower1
    • #6
    • 31st Jan 17, 7:40 PM
    • #6
    • 31st Jan 17, 7:40 PM
    Richie I know what it says on their site, my complaint is that they had this money in November 2016 and did not send it to me until the stated 12 weeks had elapsed
    • billh65
    • By billh65 14th Mar 17, 8:35 PM
    • 5 Posts
    • 0 Thanks
    billh65
    • #7
    • 14th Mar 17, 8:35 PM
    Interesting thought
    • #7
    • 14th Mar 17, 8:35 PM
    I wonder if it is possible to charge them interest for the delay time in paying
    • flourpower1
    • By flourpower1 14th Mar 17, 8:52 PM
    • 39 Posts
    • 4 Thanks
    flourpower1
    • #8
    • 14th Mar 17, 8:52 PM
    • #8
    • 14th Mar 17, 8:52 PM
    Nice idea Bill but I doubt it
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