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    • Bloo
    • By Bloo 4th Jan 17, 1:51 PM
    • 19Posts
    • 1Thanks
    Bloo
    PPI claim with senior ombudsman
    • #1
    • 4th Jan 17, 1:51 PM
    PPI claim with senior ombudsman 4th Jan 17 at 1:51 PM
    I had a claim for PPI against HSBC approved by the Financial Ombudsman and am now witing as HSBC challenged it

    Initially HSBC said there had been no PPI on my credit card a/c. Then they admitted there had been but said I would have been told about PPI though they couldn't prove this as it went back to the late 90s.

    I took it to the Fin. Ombuds. and they agreed with my view but HSBC have now challenged it. I haven't heard anything for 3 months as 'a Senior Ombudsman will review it'.

    Anyone know how long this process takes?

    Many thanks
Page 1
    • Nasqueron
    • By Nasqueron 4th Jan 17, 2:21 PM
    • 4,181 Posts
    • 2,319 Thanks
    Nasqueron
    • #2
    • 4th Jan 17, 2:21 PM
    • #2
    • 4th Jan 17, 2:21 PM
    I had a claim for PPI against HSBC approved by the Financial Ombudsman and am now witing as HSBC challenged it

    Initially HSBC said there had been no PPI on my credit card a/c. Then they admitted there had been but said I would have been told about PPI though they couldn't prove this as it went back to the late 90s.

    I took it to the Fin. Ombuds. and they agreed with my view but HSBC have now challenged it. I haven't heard anything for 3 months as 'a Senior Ombudsman will review it'.

    Anyone know how long this process takes?

    Many thanks
    Originally posted by Bloo
    Just as you are allowed to appeal an adjudicator decision, so are the banks. It'll happen when it happens, no-one could predict the time frame because each case is different. I believe the ombudsman only overrules the adjudicator in a small number of cases (10% or so).

    One minor point though, you stated "said I would have been told about PPI though they couldn't prove this as it went back to the late 90s." - they don't have to prove that, you are making the claim that you weren't told, just how the system work.

    You will most likely win though but HSBC obviously feel they have a strong case to actually keep fighting this one so good luck
    • Bloo
    • By Bloo 4th Jan 17, 2:24 PM
    • 19 Posts
    • 1 Thanks
    Bloo
    • #3
    • 4th Jan 17, 2:24 PM
    • #3
    • 4th Jan 17, 2:24 PM
    HSBC's response to why they shouldn't pay out was that 'standard procedures at the time would have issued me notice of PPI being charged' but in their own words they had no evidence of this.

    Advice is appreciated

    Thanks
    • dunstonh
    • By dunstonh 4th Jan 17, 2:34 PM
    • 88,094 Posts
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    dunstonh
    • #4
    • 4th Jan 17, 2:34 PM
    • #4
    • 4th Jan 17, 2:34 PM
    I took it to the Fin. Ombuds. and they agreed with my view but HSBC have now challenged it. I haven't heard anything for 3 months as 'a Senior Ombudsman will review it'.
    The initial decision is made by an adjudicator. Both sides have a right to appeal the decision of an adjudicator. Its unusual with PPI cases unless the bank feels the adjudicator is missing some basic points. It is then referred to an ombudsman. Their decision cannot be appealed and is binding on the firm.

    Ombudsman decisions can take upto 2 years. Although a PPI case should be easier than that and more likely to be less than a year.
    HSBC's response to why they shouldn't pay out was that 'standard procedures at the time would have issued me notice of PPI being charged' but in their own words they had no evidence of this.
    They dont need evidence. Where there is no evidence available from you or them then the FOS makes a balance of probability decision on the available evidence and what is known of their processes at the time. It should be noted that this is credit card PPI. So, it would have appeared on each statement that it was paid.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Bloo
    • By Bloo 4th Jan 17, 2:37 PM
    • 19 Posts
    • 1 Thanks
    Bloo
    • #5
    • 4th Jan 17, 2:37 PM
    • #5
    • 4th Jan 17, 2:37 PM
    Hmm...not so good then. Have to be honest I don't recall ever seeing PPI mentioned on statements, nor a breakdown showing how much it was.
    • Nasqueron
    • By Nasqueron 4th Jan 17, 3:10 PM
    • 4,181 Posts
    • 2,319 Thanks
    Nasqueron
    • #6
    • 4th Jan 17, 3:10 PM
    • #6
    • 4th Jan 17, 3:10 PM
    Hmm...not so good then. Have to be honest I don't recall ever seeing PPI mentioned on statements, nor a breakdown showing how much it was.
    Originally posted by Bloo
    It's listed on every statement as a new item with the charge (otherwise the balance wouldn't add up to the total sum of charges) but you only pay it when you carry a balance
    • Bloo
    • By Bloo 4th Jan 17, 3:13 PM
    • 19 Posts
    • 1 Thanks
    Bloo
    • #7
    • 4th Jan 17, 3:13 PM
    • #7
    • 4th Jan 17, 3:13 PM
    Sure? Maybe now? Closed my card a/c in 2007. I think mine showed total o/s and total interest for the month and a min. payment

    Otherwise wouldn't all the credit card Cos. have a get out excuse for PPI?
    • dunstonh
    • By dunstonh 4th Jan 17, 4:04 PM
    • 88,094 Posts
    • 53,323 Thanks
    dunstonh
    • #8
    • 4th Jan 17, 4:04 PM
    • #8
    • 4th Jan 17, 4:04 PM
    It is not possible to pay PPI without it being on the statement. The statement shows all transactions that increase the balance. A PPI premium would increase the balance.

    I don't recall ever seeing PPI mentioned on statements, nor a breakdown showing how much it was.
    In most cases, it is a transaction with an amount and name. In some cases, it may be with the detail concerning minimum payment.

    If you paid your card off in full each month then you never paid any PPI. You only pay on borrowed money outside the interest free period.

    Otherwise wouldn't all the credit card Cos. have a get out excuse for PPI?
    It is fair to say that the success rate on credit card complaints is lower than loans. However, it is not enough by itself to reject your complaint. It can be disclosed correctly but still fail in other areas.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • societys child
    • By societys child 4th Jan 17, 4:06 PM
    • 4,194 Posts
    • 4,360 Thanks
    societys child
    • #9
    • 4th Jan 17, 4:06 PM
    • #9
    • 4th Jan 17, 4:06 PM
    I think mine showed total o/s and total interest for the month and a min. payment
    Was there on mention of insurance charges?

    PPI would have been itemised, usually on a separate line, on the monthly statement.
    Last edited by societys child; 04-01-2017 at 4:09 PM.

    • -taff
    • By -taff 5th Jan 17, 11:01 AM
    • 7,120 Posts
    • 4,522 Thanks
    -taff
    Usually named as some kind of 'protection cover'
    • Bloo
    • By Bloo 14th Mar 17, 10:17 AM
    • 19 Posts
    • 1 Thanks
    Bloo
    Moving on from some of the discussion above. Having had my appeal to the final ombudsman successfully completed how long do Cos. have to make an offer of payment?

    Thanks
    • Moneyineptitude
    • By Moneyineptitude 14th Mar 17, 11:55 AM
    • 18,744 Posts
    • 8,916 Thanks
    Moneyineptitude
    Moving on from some of the discussion above. Having had my appeal to the final ombudsman successfully completed how long do Cos. have to make an offer of payment?
    Originally posted by Bloo
    If the Ombudsman has ruled in your favour, the Bank should pay your refund very quickly.
    Though there is no actual time limit, if there is an unreasonable delay you can go to the Ombudsman again.

    It will be interesting to hear how much you are actually refunded, given you can't find any PPI on your most recent statements.

    Remember that the refund is not an "offer" that you haggle over. You receive a refund of any PPI you actually paid plus 8% simple interest (and any associated interest).
    • Bloo
    • By Bloo 14th Mar 17, 12:18 PM
    • 19 Posts
    • 1 Thanks
    Bloo
    It was confirmed that there was PPI on the credit card from 1999 to 2008. I'm sure it simply wasn't broken down, but then I just used to look at the total and the amount due!

    Been hinted to me elsewhere that the bank has up to 8 weeks, is that what you had in mind by 'very quickly'?

    Thanks
    • dunstonh
    • By dunstonh 14th Mar 17, 1:03 PM
    • 88,094 Posts
    • 53,323 Thanks
    dunstonh
    Been hinted to me elsewhere that the bank has up to 8 weeks, is that what you had in mind by 'very quickly'?
    That period would not be unreasonable.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Bloo
    • By Bloo 14th Mar 17, 1:05 PM
    • 19 Posts
    • 1 Thanks
    Bloo
    Ok, cheers
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