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  • FIRST POST
    • caro69
    • By caro69 6th Dec 16, 7:24 AM
    • 31Posts
    • 19Thanks
    caro69
    E.ON Fixed 1 Year 75 Reward
    • #1
    • 6th Dec 16, 7:24 AM
    E.ON Fixed 1 Year 75 Reward 6th Dec 16 at 7:24 AM
    So this is it, is it? Is this the new offering Malc and Helena were telling us was coming?

    Another gimmick! Works out the same price for me as Online Fixed v20 but with a 75 e-voucher to spend in shops. The catch: There is a 70 exit fee with this tariff but none with v20. Both tariffs are 328 more expensive that what I'm on.

    They must think we're all daft.
    Last edited by caro69; 06-12-2016 at 7:39 AM.
    Titch
Page 5
  • E.ON Company Representative: Malc
    E.ON Fixed 1 Year 75 and 100 Reward Tariffs
    I am utterly baffled. So, because I've been with Eon for 2.5 years they offer me nothing, but if I'd only been with them for a year then I'd be offered 100?!

    I know loyalty never pays but it doesn't usually actively cost you money!

    I'm currently on v19 and spending around 90-100/month but I'm now being offered:

    1. v21 @ 133/month
    2. EnergyPlan (standard variable) @ 137 per month!

    That's it.

    I'm just going to roll onto EnergyPlan as there's virtually no difference while I shop around for a new supplier.
    Originally posted by pinkteapot
    Totally take your point pinkteapot and thanks for posting. As above in reply to elizabeth2015, I've fed your post back to the relevant managers. The review I've mentioned is ongoing and this type of feedback is helpful.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Fixed 1 Year 75 and 100 Reward Tariffs
    Agree, kick in the teeth for customers that have stuck with them longer than 2 years.
    Originally posted by Spooky_uk
    As above Spooky_uk and thanks for posting. I've sent your comments to those looking after the product review we're doing at the moment. We regularly look at our approach and are currently redesigning our portfolio for 2017. Details will appear as we go through the next few months, mainly on our website first.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • POPPYOSCAR
    • By POPPYOSCAR 17th Jan 17, 5:57 PM
    • 10,343 Posts
    • 21,392 Thanks
    POPPYOSCAR
    As above Spooky_uk and thanks for posting. I've sent your comments to those looking after the product review we're doing at the moment. We regularly look at our approach and are currently redesigning our portfolio for 2017. Details will appear as we go through the next few months, mainly on our website first.

    Malc
    Originally posted by E.ON Company Representative: Malc
    We are also looking to move from Eon having been a customer for as long as we can remember.

    Amazed, annoyed and frustrated are just some of the more polite words we would use to describe how we feel about Eon's treatment of loyal customers.

    Please pass that on.
  • E.ON Company Representative: Malc
    E.ON Fixed 1 Year 75 and 100 Reward Tariffs
    Yes it is.

    Eon care to comment?
    Originally posted by POPPYOSCAR
    Just replied to Spooky_uk immediately above (post #82) POPPYOSCAR.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Fixed 1 Year 75 and 100 Reward Tariffs
    We are also looking to move from Eon having been a customer for as long as we can remember.

    Amazed, annoyed and frustrated are just some of the more polite words we would use to describe how we feel about Eon's treatment of loyal customers.

    Please pass that on.
    Originally posted by POPPYOSCAR
    Thanks for the feedback POPPYOSCAR. I'll pass this on today. Appreciate where you're coming from and sorry to lose you. Your feedback will help with the redesign of our product portfolio during 2017 as mentioned previously.

    Malc
    Last edited by E.ON Company Representative: Malc; 18-01-2017 at 8:40 AM. Reason: Grammar
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • nick pike
    • By nick pike 22nd Jan 17, 2:29 AM
    • 51 Posts
    • 14 Thanks
    nick pike
    Just out of curiosity, what's wrong with Scottish Power? Am thinking of moving to them as they're the cheapest.
    Originally posted by d0nkeyk0ng
    You'll find Iresa significantly cheaper.
    • leaphtc
    • By leaphtc 22nd Jan 17, 9:02 AM
    • 12 Posts
    • 3 Thanks
    leaphtc
    Just out of curiosity, what's wrong with Scottish Power? Am thinking of moving to them as they're the cheapest.
    Originally posted by d0nkeyk0ng
    Reviews from the past 6-12 months are shocking. From poor to no existing customer service to over charges and debit collectors getting involved. I haven't read anything good about them recently. I'm also in the process of switching but I'm willing to pay more yearly to avoid them.
    • molerat
    • By molerat 22nd Jan 17, 9:16 AM
    • 16,609 Posts
    • 10,828 Thanks
    molerat
    I believe the majority of SP problems are with those that were switched from the old to the new computer systems - a major !!!! up occurred. New customers should be ok billing wise.
    www.helpforheroes.org.uk/donations.html
    • sandifoot
    • By sandifoot 29th Jan 17, 1:55 PM
    • 4 Posts
    • 0 Thanks
    sandifoot
    My E.ON Energy Fixed 1 Year v19 due to end on 24th February duel fuel. I have been offered the 100 reward to switch to the E.ON Fixed 1 Year 100 Reward tariff with rates of Electricity:15.14p Gas:4.31p. I have been offered another non reward tariff which is cheaper
    E.ON Saver Fixed 1 Year v6 with rates of Electricity:14.83p Gas:4.01p with only 60 exit fee (30 for gas and electric each)
    so I was tempted just to forgoe the reward as I would be increasing my bill by 264 with the reward tariff and only 216 with the non reward tariff and just sign up with the lower gas and electric tariffs but as I have read I can switch between Eon tariffs with no penalty I wanted to know if I was to switch to the reward tariff and wait till I received the 100 reward email would the lower tariff still be available to me?

    Annoyingly the Eon site is down so I can't even check what the rates available to everyone are.
    Any advice for my situation
    FAO Eon offical spokesman - there is no information on your website that I could find about who you can use the vouchers with, i was only able to find out from this thread so I think it should be clearer on the email sent to customers and also on the site It was not even stated on the reward terms and conditions.
    • FOREVER21
    • By FOREVER21 29th Jan 17, 3:22 PM
    • 1,588 Posts
    • 990 Thanks
    FOREVER21
    Sandifoot

    I don't know about the E-On reward vouchers.

    But regarding your taking the reward and then swoping to their Saver v6, it would depend if that tarrif was still on offer. They have recently been in the habit of introducing new tariffs that only last a short time. For example their Saver v5 was only available for 2 weeks, before they introduced v6.
    • fredandwilma
    • By fredandwilma 29th Jan 17, 4:38 PM
    • 919 Posts
    • 1,254 Thanks
    fredandwilma
    Hi sandifoot,



    If I go for the reward tariff once i have received the 100/75 reward will I be able to switch to any other Eon tariff that is available on the Eon website without paying the exit fees from the reward tariff?
    Thanks

    Matt
    Originally posted by Matt17

    Absolutely Matt. There are no charges/exit fees for moving from one E.ON tariff to another.

    We'll email within 14 days of going on to a Reward tariff with an e-code to exchange for an e-voucher to the full value concerned. You'll have 3 months to exchange the e-code before it expires. Once you have the e-code, you can change tariff/supplier without having to return it.

    Hope this helps Matt. Let me know if you need any more information as happy to help.

    Malc




    Yes - You could switch from the tariff offering the 100 reward. You can switch between E.ON's tariffs at any time without penalty. Exit fees don't apply when moving from one E.ON tariff to another. The code will be emailed within 14 days of starting on the tariff.

    There's no guarantee the Saver v6 tariff will still be available, as E.on are changing their tariffs fairly rapidly, at the moment.

    However, there's very little variation in price between each new tariff, at the moment. There are also some collectives in the next few weeks, should E.on participate in these.


    http://forums.moneysavingexpert.com/showthread.php?t=5577633


    For the e vouchers - The full list is Amazon, Argos, Ask/Zizzi Restaurants, B&Q, Currys, Debenhams, House of Fraser, John Lewis, Marks & Spencer, Pizza Express and Starbucks.

    They don't all have to be used at once. The e-code can be split between multiple retailers.

    It could still be worth taking this tariff for a short time, (14 days,) even if you switch suppliers? As long as you then switch to an exit fee free tariff, first. You're not going to spend 100 on energy in 14 days, are you? After all:

    Once you have the e-code, you can change tariff/supplier without having to return it.

    hth


    f&w
    Last edited by fredandwilma; 30-01-2017 at 7:30 AM. Reason: added comment
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
  • E.ON Company Representative: Malc
    E.ON Fixed 1 Year 100 Reward Tariff
    My E.ON Energy Fixed 1 Year v19 due to end on 24th February duel fuel. I have been offered the 100 reward to switch to the E.ON Fixed 1 Year 100 Reward tariff with rates of Electricity:15.14p Gas:4.31p. I have been offered another non reward tariff which is cheaper
    E.ON Saver Fixed 1 Year v6 with rates of Electricity:14.83p Gas:4.01p with only 60 exit fee (30 for gas and electric each)
    so I was tempted just to forgoe the reward as I would be increasing my bill by 264 with the reward tariff and only 216 with the non reward tariff and just sign up with the lower gas and electric tariffs but as I have read I can switch between Eon tariffs with no penalty I wanted to know if I was to switch to the reward tariff and wait till I received the 100 reward email would the lower tariff still be available to me?

    Annoyingly the Eon site is down so I can't even check what the rates available to everyone are.
    Any advice for my situation
    FAO Eon offical spokesman - there is no information on your website that I could find about who you can use the vouchers with, i was only able to find out from this thread so I think it should be clearer on the email sent to customers and also on the site It was not even stated on the reward terms and conditions.
    Originally posted by sandifoot
    Hello sandifoot.

    Already some excellent advice from FOREVER21 and fredandwilma. Thanks both.

    To confirm, you can switch from one E.ON product to another without picking up an exit fee. These only apply when changing supplier outside of the renewal period.

    Also, once you've received the e-code as part of the offer on the 100 Reward Tariff, you can change tariff/supplier without having to return it. As has been said, though, we could remove a tariff at any time and the one you want might have gone by the time you come to switch.

    We won't put information about the Reward Tariffs on our website as they're only available to selected customers. I take your point about where to use the e-code rewards though. Customers looking at these tariffs need to know if the outlets are places they would use. I'll let our tariff people know about this. It won't alter the way the current offer has been handled but will be useful should we look at similar promotions in the future.

    As fredandwilma have said, the outlets are Amazon, Argos, Ask/Zizzi Restaurants, B&Q, Currys, Debenhams, House of Fraser, John Lewis, Marks & Spencer, Pizza Express and Starbucks.

    Hope this is useful sandifoot. Let me know if you need any more information as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Matt17
    • By Matt17 7th Feb 17, 5:06 PM
    • 46 Posts
    • 8 Thanks
    Matt17
    Malc I signed up for this 75 reward tariff and my v19 tariff ended on 2nd Feb but I have been put on the standard energyplan tariff. I have phoned Eon about this and was told there is nothing in the system about the reward tariff.
    I never received an email confirmation but I did take a screenshot confirming "you've now signed up for your new Eon tariff"
    Can you give me any help with this please?
  • E.ON Company Representative: Malc
    E.ON Fixed 1 Year 75 Reward Tariff
    Hello Matt17.

    When you applied for this tariff, did you go through the link in the email we originally sent about the offer? This link directs customers to a joint Energylinx/E.ON website. The landing page then asks for an account number so the right offer is shown. From there, customers can decide whether or not to accept the offer.

    The offer is only available through this route and, if you followed this path and clicked to accept, you should've been okay. If not, it wouldn't have been recorded on the account.

    Advisors don't have access to this tariff so wouldn't have been able to see anything about it. Do you still have the original email?

    Let me know Matt17. Drop an email to the address in my Profile with the screenshot you mention. Can't promise anything as there are strict rules with this type of offer as above but happy to take a look.

    Malc

    PS/ I'm not in now until Thursday so please don't think I'm ignoring you.
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • nick pike
    • By nick pike 20th Feb 17, 7:10 PM
    • 51 Posts
    • 14 Thanks
    nick pike
    Hi Malc, just for interest, can you tell us how many customers have left E-ON, since to raised your prices by eye watering amounts?
  • E.ON Company Representative: Malc
    E.ON Tariffs
    Hi Malc, just for interest, can you tell us how many customers have left E-ON, since to raised your prices by eye watering amounts?
    Originally posted by nick pike
    Morning nick pike and, to be honest, not a clue. This sort of information isn't shared with advisors at our level.

    Sorry I'm unable to help this time.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • summer2000
    • By summer2000 16th Mar 17, 8:30 AM
    • 1 Posts
    • 0 Thanks
    summer2000
    E.ON Fixed 1 Year 100 Reward Tariff
    I have had the 100 reward tariff since 9th Feb and still no sign of my reward over a month later despite phoning over 5 times and speaking to many resolution managers. Its a joke DO NOT SIGN UP FOR THIS!!!!!. I shall be moving to another supplier this week and they had better not charge an exit fee.
  • E.ON Company Representative: Malc
    E.ON Fixed 1 Year 100 Reward Tariff
    I have had the 100 reward tariff since 9th Feb and still no sign of my reward over a month later despite phoning over 5 times and speaking to many resolution managers. Its a joke DO NOT SIGN UP FOR THIS!!!!!. I shall be moving to another supplier this week and they had better not charge an exit fee.
    Originally posted by summer2000
    Hello summer2000 and welcome to the Forums.

    I'm sorry you're still waiting for your Rewards having signed up to this tariff over a month ago. There have been delays for some customers with this tariff both setting it up and sending out the e-codes/e-vouchers. All is being backdated to when the tariff was first signed up to and we're working with a partner, Grass Roots, who are handling the e-vouchers on our behalf.

    Are you waiting for an email with an e-code? This is a unique number that can be exchanged for a retail e-voucher. Or, have you received this and are waiting for the e-voucher from our partners?

    A couple of problems we've come across are where the email address we have is wrong and also where a customer's computer settings are filtering out our emails. Not saying either of these applies to your situation. They're just some of the things we've come across. We had a briefing about this yesterday and your Complaint Manager will be able to advise more.

    Once received, you're under no obligation to return the e-code/e-voucher if you decide to leave us. I do, though, need to make you aware that there's a 50 exit fee if you change supplier outside the renewal period (49 calendar days before the tariff end date until 20 working days after).

    Sorry again about the delay summer2000.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • nick pike
    • By nick pike 18th Mar 17, 1:03 AM
    • 51 Posts
    • 14 Thanks
    nick pike
    I have had the 100 reward tariff since 9th Feb and still no sign of my reward over a month later despite phoning over 5 times and speaking to many resolution managers. Its a joke DO NOT SIGN UP FOR THIS!!!!!. I shall be moving to another supplier this week and they had better not charge an exit fee.
    Originally posted by summer2000
    You're doing the correct thing. These money back/ voucher schemes are smoke and mirrors. You still end up paying more for your energy. My increases were 430, so I changed to IRESA. 100 back still made it 330 more with E_ON. I can't understand anyone staying with them There are a lot of cheaper suppliers.
    • nick pike
    • By nick pike 18th Mar 17, 1:09 AM
    • 51 Posts
    • 14 Thanks
    nick pike
    Hello summer2000 and welcome to the Forums.

    I'm sorry you're still waiting for your Rewards having signed up to this tariff over a month ago. There have been delays for some customers with this tariff both setting it up and sending out the e-codes/e-vouchers. All is being backdated to when the tariff was first signed up to and we're working with a partner, Grass Roots, who are handling the e-vouchers on our behalf.

    Are you waiting for an email with an e-code? This is a unique number that can be exchanged for a retail e-voucher. Or, have you received this and are waiting for the e-voucher from our partners?

    A couple of problems we've come across are where the email address we have is wrong and also where a customer's computer settings are filtering out our emails. Not saying either of these applies to your situation. They're just some of the things we've come across. We had a briefing about this yesterday and your Complaint Manager will be able to advise more.

    Once received, you're under no obligation to return the e-code/e-voucher if you decide to leave us. I do, though, need to make you aware that there's a 50 exit fee if you change supplier outside the renewal period (49 calendar days before the tariff end date until 20 working days after).

    Sorry again about the delay summer2000.

    Malc
    Originally posted by E.ON Company Representative: Malc
    What a mess. In my opinion, you used to make a mess of the normal supply/ billing procedure. Why call these things rewards? They're just pay off for being a mug and staying with you. 42% and 48% more than IRESA. BTW, IRESA do not charge exit fees. I think you have a nerve charging these, and especially so high. We are encouraged by government to shop/ swap around, but your excessive fees negate this procedure. Something should be done about this.
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