Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • lucageorge
    • By lucageorge 3rd Dec 16, 5:16 PM
    • 1Posts
    • 0Thanks
    lucageorge
    Private Parking Appeals Ltd
    • #1
    • 3rd Dec 16, 5:16 PM
    Private Parking Appeals Ltd 3rd Dec 16 at 5:16 PM
    Has anyone had any success with any organisations when complaining about the poor service of Private Parking Appeals Ltd?

    In short:
    1. I applied to them to challenge a private parking ticket
    2. They advise they 'aim to provide a response within 3 working days' but it ran into weeks of me chasing them
    3. They claimed they had email problems at their end
    4. They claimed they had sent me a document to complete (which I had no record of) and I should check my spam folder
    5. I've sent several emails to which I got no response
    6. I twice asked to raise a complaint and didn't get a response telling me how
    7. I reported them to my bank to initiate a chargeback and when I told Private Parking Appeals Ltd they wrote to me to suggest I had libelled their company and that they were now going to write to my bank about me (surely there's a data protection issue there!)
    8. I've submitted to the Legal Ombudsman as I can't progress things any further with PPA.
    9. I've since found multiple forum posts about this company (including on here and 3 more examples below but I can't include the links as a new user)

    e90post[DOT]com/forums/showthread.php?t=1315081
    pepipoo[DOT]com/forums/lofiversion/index.php/t99403.html
    scamadviser[DOT]com/check-website/privateparkingappeals.co.uk

    Who else can I write to in order to raise awareness?

    I know I won't get the £19 back (paid to PPA) but my concern is how many people out there are going through the stresses of dealing with this company whilst, meanwhile, still receiving the threatening letters from the parking charge companies of increasing the fine or issuing court papers and simultaneously still waiting for a response from Private Parking Appeals who advise you not to pay the parking charge company!
Page 4
    • Melinda A
    • By Melinda A 8th Jan 18, 1:40 PM
    • 10 Posts
    • 1 Thanks
    Melinda A
    Sorry
    I cantt see how I do that? Im looking everywhere for a new thread button??
    • waamo
    • By waamo 8th Jan 18, 1:56 PM
    • 2,281 Posts
    • 2,743 Thanks
    waamo
    Try here. Before you click new thread read the thread that starts with the word Newbies.

    http://forums.moneysavingexpert.com/forumdisplay.php?f=163
    This space for hire.
    • beamerguy
    • By beamerguy 8th Jan 18, 1:56 PM
    • 6,750 Posts
    • 8,746 Thanks
    beamerguy
    Stay here for help! You must be joking.
    Originally posted by S0llie
    Oh dear, not to worry but do complain to Trading Standards
    as you are clearly not alone
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Coupon-mad
    • By Coupon-mad 11th Jan 18, 12:14 AM
    • 52,913 Posts
    • 66,448 Thanks
    Coupon-mad
    The person who posted needs to come back here to the thread, and newbies like that person need to be aware not to reply to (or worry about) private messages here on this forum, and report to MSE any such pm.

    Keep it on a thread and we can help.
    Originally posted by Coupon-mad
    After I posted this, I was expecting the poster to come back. Unless I've missed them, S0llie appears to have completely gone. We wanted to help rescue a person who posted in distress, so that's a shame if they've stepped away.
    Last edited by Coupon-mad; 11-01-2018 at 12:27 AM.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • logician
    • By logician 11th Jan 18, 12:37 AM
    • 127 Posts
    • 63 Thanks
    logician
    After I posted this, I was expecting the poster to come back. Unless I've missed them, S0llie appears to have completely gone. We wanted to help rescue a person who posted in distress, so that's a shame if they've stepped away.
    Originally posted by Coupon-mad
    Looks like you missed S0llie - who deleted all the posts - just the quoted posts left.

    Maybe s/he resolved the issue with the company concerned
    • Coupon-mad
    • By Coupon-mad 11th Jan 18, 12:43 AM
    • 52,913 Posts
    • 66,448 Thanks
    Coupon-mad
    Wonder what would make a distressed poster delete all their posts?

    I guess we will get no answers from that poster.
    Last edited by Coupon-mad; 13-01-2018 at 12:31 AM.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Quentin
    • By Quentin 11th Jan 18, 8:05 AM
    • 34,167 Posts
    • 18,116 Thanks
    Quentin

    Wonder what would make a distressed poster delete all their posts?
    .
    Originally posted by Coupon-mad
    Shame that newbies are automatically opted in to receive PM's!
    Last edited by Quentin; 11-01-2018 at 8:08 AM.
    • bergkamp
    • By bergkamp 11th Jan 18, 8:53 AM
    • 157 Posts
    • 247 Thanks
    bergkamp
    What do you need clarifying posters were talking about a PPRd member which is contrary to forum rules.
    Originally posted by logician

    Your statement makes a bit more sense now....


    Maybe s/he resolved the issue with the company concerned
    Originally posted by logician

    Doubt it. Unless you know different?
    • Quentin
    • By Quentin 11th Jan 18, 10:08 AM
    • 34,167 Posts
    • 18,116 Thanks
    Quentin
    ........ posters were talking about a PPRd member which is contrary to forum rules.
    Originally posted by logician
    So is using an alter ego to do a Lazarus after being PPR (in case you missed that when reading the ppr rules).
    Last edited by Quentin; 11-01-2018 at 10:11 AM.
    • beamerguy
    • By beamerguy 11th Jan 18, 1:27 PM
    • 6,750 Posts
    • 8,746 Thanks
    beamerguy
    Guess we all know what happened ???

    NEW POSTERS BE ADVISED
    DO NOT respond to a PM (Private message) unless
    the person has a min of 1000 posts.
    This is for your safety and protection

    If you have not received a service yet you have paid
    REPORT THIS TO TRADING STANDARDS


    As it seems this thread may stay around for a while,
    the above (in bold) will be re-posted
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • logician
    • By logician 11th Jan 18, 2:17 PM
    • 127 Posts
    • 63 Thanks
    logician
    Guess we all know what happened ???

    NEW POSTERS BE ADVISED
    DO NOT respond to a PM (Private message) unless
    the person has a min of 1000 posts.
    This is for your safety and protection

    If you have not received a service yet you have paid
    REPORT THIS TO TRADING STANDARDS


    As it seems this thread may stay around for a while,
    the above (in bold) will be re-posted
    Originally posted by beamerguy
    Really - do enlighten us all then - you seem to be suggesting that S0llie received a pm from someone.

    Do tell who you suppose sent the alleged pm if indeed one was sent.

    I am all ears.
    Last edited by logician; 11-01-2018 at 2:23 PM.
    • logician
    • By logician 11th Jan 18, 2:21 PM
    • 127 Posts
    • 63 Thanks
    logician
    We will see, if they come back or if others post similar stuff, like I expect you saw on Trust Pilot.

    Seeing as you pop up on every thread about the company, what was your view of that review site, logician?
    Originally posted by Coupon-mad
    I am not sure what you want my view on Coupon-mad, the site of Trust Pilot or in particular to one company specific to this thread ?

    If the latter, Very few reviews to form any opinion giving there are a number of 5* reviews and one of the 2* review had his PCN cancelled.

    Perhaps you are asking a comment from the wrong person - perhaps the company concerned should be invited to make a formal statement on this thread via MSE? There are always two sides to any "review" or situation
    Last edited by logician; 11-01-2018 at 2:25 PM.
    • Quentin
    • By Quentin 11th Jan 18, 2:29 PM
    • 34,167 Posts
    • 18,116 Thanks
    Quentin
    ....Very few reviews to form any opinion giving there are a number of 5* reviews and one of the 2* review had his PCN cancelled.

    Perhaps you are asking a comment from the wrong person - perhaps the company concerned should be invited to make a formal statement on this thread via MSE? There are always two sides to any "review" or situation
    Originally posted by logician
    Well the 5* reviews stink to high heaven don't they??


    And the response from the merchant in question affirming one review was bogus was well and truly subsequently rebutted.


    Presumably Trust Pilot won't take down the embarrassing attempt by your company to make out the review was from an imposter!
    Last edited by Quentin; 11-01-2018 at 9:21 PM.
    • Quentin
    • By Quentin 11th Jan 18, 2:33 PM
    • 34,167 Posts
    • 18,116 Thanks
    Quentin
    Really - do enlighten us all then - you seem to be suggesting that S0llie received a pm from someone.

    Do tell who you suppose sent the alleged pm if indeed one was sent.

    I am all ears.
    Originally posted by logician
    Can we all have a guess?

    My guess is you sent it (seeing you ask - though don't you know, so why ask??)
    • logician
    • By logician 11th Jan 18, 2:52 PM
    • 127 Posts
    • 63 Thanks
    logician
    Quentin - you appear to be trying to libel both the company concerned and me as a user on MSE.

    For the avoidance of any doubt :

    1. I have not posted anything on Trust Pilot at any time.

    2. I have not sent a PM to S0Llie and have no idea why s/he deleted all the posts on the thread. * All my responses to S0Llie have been contained in this thread

    S0Llie appeared to have taken offence actually to what you, Quentin said.

    You seem to be suggesting that the 5* reviews are not accurate - yet seem to take any other reviews at face value.
    Last edited by logician; 11-01-2018 at 3:02 PM. Reason: * ETA
    • Quentin
    • By Quentin 11th Jan 18, 2:58 PM
    • 34,167 Posts
    • 18,116 Thanks
    Quentin
    I know you are always keen to accuse me of libel, but not my intention.


    You asked who might have pm'ed your disgruntled customer and I hazarded a guess.


    (I did notice you were PM'ing at the time that Sollie was here - could that be a"smoking gun" or just a red herring ?) I was obviously wrong)


    I don't know who it was who posted on TP - just it was someone from the company, and I trust have now made that clear!
    Last edited by Quentin; 11-01-2018 at 3:05 PM.
    • logician
    • By logician 11th Jan 18, 3:19 PM
    • 127 Posts
    • 63 Thanks
    logician
    I

    (I did notice you were PM'ing at the time that Sollie was here - could that be a"smoking gun" or just a red herring ?) I was obviously wrong)

    Originally posted by Quentin

    Wow - you do seem to take a keen interest in me, I wonder whether to be flattered or annoyed...


    No I was not PM'ing anyone at the time, although on the 7th I did receive PM notice that I had achieved 100 posts on MSE...
    • Quentin
    • By Quentin 11th Jan 18, 4:35 PM
    • 34,167 Posts
    • 18,116 Thanks
    Quentin

    No I was not PM'ing anyone at the time, although on the 7th I did receive PM notice that I had achieved 100 posts on MSE...
    Originally posted by logician
    Mmmmmmm. Worrying for MSE. Might be your next target for a libel action.

    Cos it definitely reported in your profile you were private messaging at that time!!
    • StaffsSW
    • By StaffsSW 11th Jan 18, 5:04 PM
    • 5,395 Posts
    • 5,439 Thanks
    StaffsSW
    I thought that MSE had a "no name and shame rule", or does that only apply to the companies that help to line Martin Lewis' silken pockets?
    <--- Nothing to see here - move along --->
    • nosferatu1001
    • By nosferatu1001 11th Jan 18, 5:05 PM
    • 1,558 Posts
    • 1,720 Thanks
    nosferatu1001
    Or you could take this elsewhere, as it helps noone?

    It does deflect away from the poor reputation of PPA, however....
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

5,371Posts Today

9,559Users online

Martin's Twitter