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  • FIRST POST
    • markharriers
    • By markharriers 26th Oct 16, 11:05 AM
    • 174Posts
    • 10Thanks
    markharriers
    Hsbc
    • #1
    • 26th Oct 16, 11:05 AM
    Hsbc 26th Oct 16 at 11:05 AM
    Hi all a week ago i applied for the bank account which offers the money switching reward. I had a message at the end of my application saying they need to look into a couple of things then they will get back to me but i have not heard anything, any suggestions???
Page 1
    • chockydavid1983
    • By chockydavid1983 26th Oct 16, 11:28 AM
    • 476 Posts
    • 285 Thanks
    chockydavid1983
    • #2
    • 26th Oct 16, 11:28 AM
    • #2
    • 26th Oct 16, 11:28 AM
    Will be interested to hear from anyone about how long this normally takes. I got this message when applying on the 22nd so hoping to hear by the end of the week:

    "Thank you for your application for an HSBC Advance Bank Account.

    We have received your completed application successfully. However, we need to review it further. We will contact you using the contact details you provided in this application, within the next 5 working days.

    Thank you again for choosing HSBC."
    • puk999
    • By puk999 26th Oct 16, 12:15 PM
    • 499 Posts
    • 446 Thanks
    puk999
    • #3
    • 26th Oct 16, 12:15 PM
    • #3
    • 26th Oct 16, 12:15 PM
    My partner applied online for an Advance account 11 days ago. At the end of the process there was nothing about having to review it further. It said congratulations the application was successful (I think) and gave her an application reference number. Since then there's be 1 letter from them which just says "here's the information you requested" and has some info about the £200 switch offer (which we knew about already). She doesn't have her sort code or account number yet. Nor the debit card.

    I had a similarly long and drawn out experience with them last year when I applied for an Advance account:

    10/09/15 Applied. They said they'd get back within 7 days,
    24/09/15 Called them as heard nothing. They said they had issues/backlogs.
    30/09/15 Account details arrived in post. I return signature and agreement forms.
    07/10/15 Can't access account. No debit card yet. Send email to complain.
    08/10/15 Spoke to them on phone. They apologised. Said debit card and PIN on way.
    12/10/15 Receive debit card.
    15/10/15 Receive PIN.
    17/10/15 Receive account welcome pack with account switching info. Call them and wait 35 minutes to be transferred to switching team. Give up.
    19/10/15 Called switching team again and successfully initiate switch from donor bank a/c.
    22/10/15 Receive a security number that finally enables me to access online banking, but I need a security token to do some stuff which I still haven't got.
    30/10/15 Receive security token and activate it.
    • G_M
    • By G_M 26th Oct 16, 1:30 PM
    • 41,983 Posts
    • 48,596 Thanks
    G_M
    • #4
    • 26th Oct 16, 1:30 PM
    • #4
    • 26th Oct 16, 1:30 PM
    They'll usually verify ID etc online instantly. If they can't they'll go to a manual process and may ask for you to send documents.

    Why not ring and ask where your application process has got to? It's hard for us to know!
    • markharriers
    • By markharriers 26th Oct 16, 3:53 PM
    • 174 Posts
    • 10 Thanks
    markharriers
    • #5
    • 26th Oct 16, 3:53 PM
    • #5
    • 26th Oct 16, 3:53 PM
    They'll usually verify ID etc online instantly. If they can't they'll go to a manual process and may ask for you to send documents.

    Why not ring and ask where your application process has got to? It's hard for us to know!
    Originally posted by G_M
    if you don't no don't comment its that simple!!!
    • deedee1310
    • By deedee1310 14th Mar 17, 10:20 PM
    • 12 Posts
    • 1 Thanks
    deedee1310
    • #6
    • 14th Mar 17, 10:20 PM
    • #6
    • 14th Mar 17, 10:20 PM
    I know this is an old thread but what was the outcome for this markharriers?

    I've received the same message today, so am curious to know what your experience was and if you finally got accepted for the account.
    • locko
    • By locko 15th Mar 17, 7:37 AM
    • 2 Posts
    • 1 Thanks
    locko
    • #7
    • 15th Mar 17, 7:37 AM
    • #7
    • 15th Mar 17, 7:37 AM
    if you don't no don't comment its that simple!!!
    Originally posted by markharriers
    * If you don't KNOW
    You've also missed out a couple comma's there.

    Terrible grammar
    • puk999
    • By puk999 15th Mar 17, 9:30 AM
    • 499 Posts
    • 446 Thanks
    puk999
    • #8
    • 15th Mar 17, 9:30 AM
    • #8
    • 15th Mar 17, 9:30 AM
    * If you don't KNOW
    You've also missed out a couple ----> comma's <---- there.

    Terrible grammar
    Originally posted by locko
    • chockydavid1983
    • By chockydavid1983 15th Mar 17, 10:26 AM
    • 476 Posts
    • 285 Thanks
    chockydavid1983
    • #9
    • 15th Mar 17, 10:26 AM
    • #9
    • 15th Mar 17, 10:26 AM
    Not sure what happened with my original application but they had no record of it when I phoned and went into branch. Ended up applying again this year and has been a bit better. Still waiting for my secure key activation to set up online payments though. They don't seem to do anything in a hurry!
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