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    • bluefaerie
    • By bluefaerie 24th Oct 16, 1:17 PM
    • 10Posts
    • 7Thanks
    bluefaerie
    Engagement Ring
    • #1
    • 24th Oct 16, 1:17 PM
    Engagement Ring 24th Oct 16 at 1:17 PM
    My fiance and I bought my ring in London in July. We were told it was a certified diamond. We order it and go in to collect it, while we're there they give us the ring and tell us that they can't find the certificate, that the lady that sold it to us must have put it somewhere and she was away that week so they'd forward it on to us when she's back the week after next.

    About a week and a half later my fiance calls up to ask where the certificate is and gets told that there was some mix up at head office and it would be in the post on Monday. Next week, nothing shows up.
    We keep calling and emailing and keep being told that it will be in the post on Monday.

    It's been over 3 and a half months now and I'm really concerned. The only reason I can think of as to why we haven't gotten anything is that they've sold us a fake diamond ring and are hoping we just go away if they put us off for long enough.
    What can we do about it? Am I still entitled to a refund if we were promised a certificate and didn't receive one? It's the only reason I was OK with my fiance spending so much money it.

    Thanks in advance for any help/advice you can give.
Page 1
    • Moneyineptitude
    • By Moneyineptitude 24th Oct 16, 3:23 PM
    • 18,752 Posts
    • 9,999 Thanks
    Moneyineptitude
    • #2
    • 24th Oct 16, 3:23 PM
    • #2
    • 24th Oct 16, 3:23 PM
    You won't be receiving a refund based solely on the retailer so far failing to provide a certificate of authenticity, I'm afraid.

    Just keep reminding them that you require one, though it's doubtful in what circumstance you might ever use it...

    However, if you are genuinely worried take the ring to another Jeweller's or Pawn shop and ask for the diamond to be valued. They'll soon tell you if it's fake or not and shouldn't charge for the service.
    • LilElvis
    • By LilElvis 24th Oct 16, 5:18 PM
    • 3,174 Posts
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    LilElvis
    • #3
    • 24th Oct 16, 5:18 PM
    • #3
    • 24th Oct 16, 5:18 PM
    You won't be receiving a refund based solely on the retailer so far failing to provide a certificate of authenticity, I'm afraid.

    Just keep reminding them that you require one, though it's doubtful in what circumstance you might ever use it...

    However, if you are genuinely worried take the ring to another Jeweller's or Pawn shop and ask for the diamond to be valued. They'll soon tell you if it's fake or not and shouldn't charge for the service.
    Originally posted by Moneyineptitude
    I've had to send copies of my GIA certificates in order to insure my ring.

    Whilst a jeweler might not charge to confirm whether a stone is or isn't a genuine diamond they would definitely charge to provide a valuation - usually a couple of % of its value.
    • Moneyineptitude
    • By Moneyineptitude 24th Oct 16, 5:25 PM
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    Moneyineptitude
    • #4
    • 24th Oct 16, 5:25 PM
    • #4
    • 24th Oct 16, 5:25 PM

    Whilst a jeweler might not charge to confirm whether a stone is or isn't a genuine diamond they would definitely charge to provide a valuation - usually a couple of % of its value.
    Originally posted by LilElvis
    Depends how informally they were asked, of course.

    Have to admit I hadn't considered the certificate might be required for insurance purposes..
    Last edited by Moneyineptitude; 24-10-2016 at 5:45 PM.
    • peachyprice
    • By peachyprice 24th Oct 16, 5:53 PM
    • 18,718 Posts
    • 43,032 Thanks
    peachyprice
    • #5
    • 24th Oct 16, 5:53 PM
    • #5
    • 24th Oct 16, 5:53 PM
    The only reason I can think of as to why we haven't gotten anything is that they've sold us a fake diamond ring
    Originally posted by bluefaerie
    No certificate doesn't mean a diamond is fake, the majority of diamonds sold on the high street are not certified. Certified means they have been inspected and meet specific criteria on the certificate and are of a higher grade, un-certified means they're bog standard diamonds.

    Did you pay a higher price for your ring than similar ones that weren't advertised as certified diamonds? Certified diamonds of a very high grade can cost twice the price of uncertified.
    Last edited by peachyprice; 24-10-2016 at 5:55 PM.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • bluefaerie
    • By bluefaerie 25th Oct 16, 10:06 AM
    • 10 Posts
    • 7 Thanks
    bluefaerie
    • #6
    • 25th Oct 16, 10:06 AM
    • #6
    • 25th Oct 16, 10:06 AM
    peachyprice: I don't know if I paid a higher price. I've been trying to find a similar style to compare the prices but I haven't been able to. It doesn't always say what colour, cut, etc the stones are so I don't know if it's the same.
    The sign outside their shop and their website said they sold certified rings. I was told it was certified and I'd be able to pick it up when I collected my ring.
    LilElvis & moneyineptitude: I also need it for insurance, so I do feel really stressed about it. What if something happens while I'm waiting for this.
    • fleshandbone
    • By fleshandbone 25th Oct 16, 10:53 AM
    • 555 Posts
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    fleshandbone
    • #7
    • 25th Oct 16, 10:53 AM
    • #7
    • 25th Oct 16, 10:53 AM
    I would say to them I am giving you 5 days notice that I will be visiting your store on (date) at (time) to collect the certificate in person, if you fail to issue me with the certificate on this date I will be returning the ring on the same day for a full refund.
    • DoaM
    • By DoaM 25th Oct 16, 1:44 PM
    • 3,498 Posts
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    DoaM
    • #8
    • 25th Oct 16, 1:44 PM
    • #8
    • 25th Oct 16, 1:44 PM
    You forgot to include expense costs for returning the ring.
    Diary of a madman
    Walk the line again today
    Entries of confusion
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    • bluefaerie
    • By bluefaerie 27th Oct 16, 11:51 AM
    • 10 Posts
    • 7 Thanks
    bluefaerie
    • #9
    • 27th Oct 16, 11:51 AM
    • #9
    • 27th Oct 16, 11:51 AM
    Just to update you. I sent them the complaints letter from this site on Tuesday. They've responded to let me know that the certificate was sent and must have gotten lost in the post. And they'll reissue it and send it by signed delivery.

    If we don't receive anything then I think I'll have to actually go there and demand it or a refund.
    • fleshandbone
    • By fleshandbone 27th Oct 16, 11:56 AM
    • 555 Posts
    • 285 Thanks
    fleshandbone
    Just to update you. I sent them the complaints letter from this site on Tuesday. They've responded to let me know that the certificate was sent and must have gotten lost in the post. And they'll reissue it and send it by signed delivery.

    If we don't receive anything then I think I'll have to actually go there and demand it or a refund.
    Originally posted by bluefaerie
    Sounds like a delaying tactic to me. Ask for the signed for tracking number, bet they play games with you over that as well.
    • bluefaerie
    • By bluefaerie 2nd Nov 16, 3:19 PM
    • 10 Posts
    • 7 Thanks
    bluefaerie
    I received a certificate in the post on Monday. It seems to be the certificate for one of the stones in the ring instead of for the whole thing, an 18ct white gold trilogy ring. I know it's wrong because we wanted to make a change to the ring and were told the certificate already had all the info on it so it couldn't be changed.

    Also, the certificate does not exist according to the certifier's website. So even if it was for one of my stones, it's completely useless.
    • DigForVictory
    • By DigForVictory 2nd Nov 16, 3:52 PM
    • 7,158 Posts
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    DigForVictory
    Me, I'd be heading directly to Trading Standards. And perhaps Not copying the store in. Their website is here - best of luck!

    All the best to you both!
    • LilElvis
    • By LilElvis 2nd Nov 16, 4:22 PM
    • 3,174 Posts
    • 8,786 Thanks
    LilElvis
    I received a certificate in the post on Monday. It seems to be the certificate for one of the stones in the ring instead of for the whole thing, an 18ct white gold trilogy ring. I know it's wrong because we wanted to make a change to the ring and were told the certificate already had all the info on it so it couldn't be changed.

    Also, the certificate does not exist according to the certifier's website. So even if it was for one of my stones, it's completely useless.
    Originally posted by bluefaerie
    Who is the certifier?

    What did they originally tell you about the stones in the ring? Did they give you the details about each of the stones? Is it one large and 2 significantly smaller ones as it's possible that only the larger one is certified?

    I have a 3 stone engagement ring and I have 3 separate GIA certificates - one for each stone.

    This all sounds very odd!
    • bluefaerie
    • By bluefaerie 2nd Nov 16, 4:46 PM
    • 10 Posts
    • 7 Thanks
    bluefaerie
    Lilelvis: They gave details of the whole thing, ring and stones. It is is 1 large and 2 small but we were told they were all certified stones.
    It's a WGI certificate. We thought it was a GIA because that's what they were telling us about in the shop.

    Digforvictory: I filled in the trading standards online form earlier today so hopefully that helps.
    • fleshandbone
    • By fleshandbone 2nd Nov 16, 4:51 PM
    • 555 Posts
    • 285 Thanks
    fleshandbone
    They are mugging you off , take them to court.
    • steampowered
    • By steampowered 2nd Nov 16, 6:48 PM
    • 1,906 Posts
    • 1,784 Thanks
    steampowered
    I agree with fleshandbone completely. They are messing you around. I think this level of customer service is unacceptable for such a large purchase.

    If you were promised a certificate, you should get a certificate.

    There is no better way of making a shop like this get their act together than a court claim form landing on their doormat.

    It is very easy to do. First you send them a 'letter before action' stating what was agreed (i.e. what sort of certificate they said they would provide), what they need to do (i.e. provide the certificate) and state that you will be rejecting the ring and issuing a county court claim against them if they fail to provide the certificate or contact you to reach an acceptable resolution within 14 days.

    If you do not get an acceptable response to your letter, use the moneyclaimonline system to file a claim against them for breach of contract.

    You can go to trading standards if you want but quite frankly it is a waste of time in 99% of cases. Trading standards are completely underresourced and they do not investigate individual consumer complaints. If you want the shop to pull their finger out, a county court claim is the way to do it.
    Last edited by steampowered; 02-11-2016 at 6:51 PM.
    • bluefaerie
    • By bluefaerie 7th Sep 17, 9:45 PM
    • 10 Posts
    • 7 Thanks
    bluefaerie
    Hiya hi ���� Just wanted to update you all at last ��
    I did all the paperwork to take them to court and am happy to say that about 5 days before the court date they agreed to give our money back.
    Thank you guys so much for your advice, it was/is greatly appreciated and has helped a lot.
    xx
    • steampowered
    • By steampowered 8th Sep 17, 1:53 PM
    • 1,906 Posts
    • 1,784 Thanks
    steampowered
    Very well done, that's fantastic news

    Another story demonstrating how most companies settle when they realise that their bluff has been called and that they are about to be held to account.

    Congratulations on going ahead and resolving this. This could have easily turned into one of the many threads where people spend years complaining about how unfairly they have been treated, yet never actually resolve the matter because they don't issue court proceedings.
    • DoaM
    • By DoaM 8th Sep 17, 1:56 PM
    • 3,498 Posts
    • 3,553 Thanks
    DoaM
    Did they also refund your court claim fees? (You'll have had at least a claim fee if not a hearing fee).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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