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  • FIRST POST
    • steve4mandy
    • By steve4mandy 18th Oct 16, 8:54 AM
    • 107Posts
    • 27Thanks
    steve4mandy
    Lg tv
    • #1
    • 18th Oct 16, 8:54 AM
    Lg tv 18th Oct 16 at 8:54 AM
    Any advice greatly appreciated!

    Purchased an LG smart TV via Currys in may 2014 on my credit card.
    It has just developed a fault, that a repairman states will require a new panel. This is economically not viable (his words).

    Rang LG customer service, and have escalated complaint to next level, and awaiting call back today. I have stated the TV is not fit for purpose lasting only approx. 28 months.

    Now I know LG will do their utmost to wriggle out of this, but do I still have any recourse via Barclaycard???

    Many thanks.
Page 1
    • cono1717
    • By cono1717 18th Oct 16, 9:28 AM
    • 490 Posts
    • 327 Thanks
    cono1717
    • #2
    • 18th Oct 16, 9:28 AM
    • #2
    • 18th Oct 16, 9:28 AM
    Wait so have LG came out to repair this and said it's a manufacturing fault?

    If so they need to repair, refund or replace it as it then falls under the SoGA 6 years limit.
    • steve4mandy
    • By steve4mandy 18th Oct 16, 9:58 AM
    • 107 Posts
    • 27 Thanks
    steve4mandy
    • #3
    • 18th Oct 16, 9:58 AM
    • #3
    • 18th Oct 16, 9:58 AM
    Update

    Rang Barclaycard who are happy to send out a section 75 claim form.

    More surprisingly, rang Currys who for a fee of £95 will look at the out of warranty product under the sale of goods act, if proven to be a manufacturing fault they will repair, or refund (inc fee)????

    So Currys it is!
    • cono1717
    • By cono1717 18th Oct 16, 10:13 AM
    • 490 Posts
    • 327 Thanks
    cono1717
    • #4
    • 18th Oct 16, 10:13 AM
    • #4
    • 18th Oct 16, 10:13 AM
    Just as a additional option you could find your own specialist and see what cost they will do it for if its less than £95 go with them - currys will still refund the report cost if the report comes back that it's a manufacturing defect.
    • steve4mandy
    • By steve4mandy 18th Oct 16, 10:22 AM
    • 107 Posts
    • 27 Thanks
    steve4mandy
    • #5
    • 18th Oct 16, 10:22 AM
    • #5
    • 18th Oct 16, 10:22 AM
    Thanks for the heads up!

    Local guy is £45, and will have report by tomorrow afternoon.
    • neilmcl
    • By neilmcl 18th Oct 16, 10:56 AM
    • 8,625 Posts
    • 5,650 Thanks
    neilmcl
    • #6
    • 18th Oct 16, 10:56 AM
    • #6
    • 18th Oct 16, 10:56 AM
    Thanks for the heads up!

    Local guy is £45, and will have report by tomorrow afternoon.
    Originally posted by steve4mandy
    And just to clarify something about your earlier statement about "LG will do their utmost to wriggle out of this". The manufacturer have no duty to you outside their warranty, your statutory rights are with the retailer and also in this case your CC company.
    • unholyangel
    • By unholyangel 18th Oct 16, 2:42 PM
    • 10,207 Posts
    • 7,363 Thanks
    unholyangel
    • #7
    • 18th Oct 16, 2:42 PM
    • #7
    • 18th Oct 16, 2:42 PM
    Also the report needs to prove the fault is inherently faulty. A report just saying the panel has failed and unit is faulty will not suffice.
    Money doesn't solve poverty.....it creates it.
    • steve4mandy
    • By steve4mandy 19th Oct 16, 11:28 AM
    • 107 Posts
    • 27 Thanks
    steve4mandy
    • #8
    • 19th Oct 16, 11:28 AM
    • #8
    • 19th Oct 16, 11:28 AM
    LG technical department just called. Very nice guy states that ' this is a known fault within the industry, and the tv will require a new panel'.

    Well I never did......!
    • neilmcl
    • By neilmcl 19th Oct 16, 11:34 AM
    • 8,625 Posts
    • 5,650 Thanks
    neilmcl
    • #9
    • 19th Oct 16, 11:34 AM
    • #9
    • 19th Oct 16, 11:34 AM
    LG technical department just called. Very nice guy states that ' this is a known fault within the industry, and the tv will require a new panel'.

    Well I never did......!
    Originally posted by steve4mandy
    And are they offering to repair it?
    • steve4mandy
    • By steve4mandy 19th Oct 16, 11:39 AM
    • 107 Posts
    • 27 Thanks
    steve4mandy
    Unfortunately not. The contract is between 'the retailer and myself'.

    I'm letting Currys deal with it now. Will await their report and see where to go from there.
    • cono1717
    • By cono1717 19th Oct 16, 12:02 PM
    • 490 Posts
    • 327 Thanks
    cono1717
    You could have just asked them to email you that report and see if Currys would accept that?
    • sefton
    • By sefton 28th Nov 16, 1:47 PM
    • 63 Posts
    • 15 Thanks
    sefton
    My Samsung TV that I purchased from Currys in April 2014 stopped showing a picture last week. Called Currys today and their automated service says it's nothing to do with them and I should speak to Samsung. Obviously I ignored this and eventually got through to speak to a human.

    I got the initial denial of all responsibility that I was expecting but what really threw me was the response to the seemingly magic words "sales of goods act". He just said now you have said that we can help you. I now await a call or email compelling me to get an engineers report.
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