Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • ah23
    • By ah23 17th Oct 16, 12:22 PM
    • 29Posts
    • 2Thanks
    ah23
    0 WOW
    Can I cancel and get a refund on my flight?
    • #1
    • 17th Oct 16, 12:22 PM
    0 WOW
    Can I cancel and get a refund on my flight? 17th Oct 16 at 12:22 PM
    I purchased flights to Canada (Toronto) for £400 through a travel agents called TravelUp in mid July 2016. If it's worth anything, I purchased premium travel insurance around the same time. Now it looks like I can't make the trip for personal reasons. What are my rights, can I get my money back seen as it's so far ahead (travelling June 2017)? The airline is British Airways

    Should I just ask the travel agents or make a claim through my insurance? Would I get my refund? If not, could I reschedule the flights to a few months later, say August?

    Thank you
    Last edited by ah23; 17-10-2016 at 12:25 PM.
Page 1
    • zx81
    • By zx81 17th Oct 16, 12:25 PM
    • 9,319 Posts
    • 9,138 Thanks
    zx81
    • #2
    • 17th Oct 16, 12:25 PM
    • #2
    • 17th Oct 16, 12:25 PM
    What do the conditions of the ticket say?

    Are your reasons for cancelling covered by your insurance?
    • Caz3121
    • By Caz3121 17th Oct 16, 1:50 PM
    • 9,957 Posts
    • 6,522 Thanks
    Caz3121
    • #3
    • 17th Oct 16, 1:50 PM
    • #3
    • 17th Oct 16, 1:50 PM
    If the reason to cancel is not covered by your policy then you need to look at the fare rules of the ticket
    BA do sell fully refundable tickets but for London to Toronto in economy these cost £1,960.
    If you were cancelling a non-refundable ticket you would likely get the APD (£73) back less any fees your agent applies
    You will likely be able to change the dates but the lowest fares have a £150 per leg plus fare difference so, if you can find dates that suit with the same fare you would pay £300...again you would need to pay your agents fees on top
    • littlereddevil
    • By littlereddevil 17th Oct 16, 2:33 PM
    • 4,501 Posts
    • 1,857 Thanks
    littlereddevil
    • #4
    • 17th Oct 16, 2:33 PM
    • #4
    • 17th Oct 16, 2:33 PM
    Why aren't you asking the people you booked through?
    travelover
    • Heliflyguy
    • By Heliflyguy 17th Oct 16, 3:23 PM
    • 717 Posts
    • 328 Thanks
    Heliflyguy
    • #5
    • 17th Oct 16, 3:23 PM
    • #5
    • 17th Oct 16, 3:23 PM
    You will likely be able to change the dates but the lowest fares have a £150 per leg plus fare difference so, if you can find dates that suit with the same fare you would pay £300...again you would need to pay your agents fees on top
    Originally posted by Caz3121
    BA dont charge the change fee per fare component (sector/leg) its once per transaction, so £150.
    • leylandsunaddict
    • By leylandsunaddict 17th Oct 16, 3:56 PM
    • 804 Posts
    • 498 Thanks
    leylandsunaddict
    • #6
    • 17th Oct 16, 3:56 PM
    • #6
    • 17th Oct 16, 3:56 PM
    You're not entitled to a refund for your ticket, unless it was a fully flexible ticket. For £400 it would have been about the cheapest ticket available.

    If your reason for cancelling is covered by your insurance then get Travelup to cancel the flight, get a cancellation document and make a claim. If not all you can expect to get back is the government and/or airport taxes, less any fees that Travelup will charge you.

    The change fee on the cheaper tickets is £150 per sector, and all sectors can be repriced.
    • Heliflyguy
    • By Heliflyguy 17th Oct 16, 4:20 PM
    • 717 Posts
    • 328 Thanks
    Heliflyguy
    • #7
    • 17th Oct 16, 4:20 PM
    • #7
    • 17th Oct 16, 4:20 PM
    The change fee on the cheaper tickets is £150 per sector, and all sectors can be repriced.
    Originally posted by leylandsunaddict
    That is really not the case, BA recently made the cancellation fee per sector but the change fee is still per transaction on all the routes that I am aware of, cheapest published fare to YTO

    CHARGE GBP 150.00 FOR REISSUE/REVALIDATION.
    NOTE -
    WITH THE EXCEPTION OF TICKETS CHANGED IN THE US
    ANY PENALTY FEE MUST BE COLLECTED VIA AN EMD.
    REFER TO SPEEDBIRDCLUB.COM OR BATRAVELTRADE.COM
    AND YOUR GDS FOR INSTRUCTIONS.
    ----------------------------------------------
    CHARGE APPLIES PER TRANSACTION - PER PERSON FOR
    ALL PASSENGER TYPES.
    INFANTS WITHOUT A SEAT - NO CHARGE.

    A CHANGE IS A DATE/FLIGHT/ROUTING/BOOKING CODE
    CHANGE. NEW RESERVATION AND REISSUE/REVALIDATION
    --------------------------------------------------
    REISSUE MUST BE MADE THE SAME DAY AS CHANGE OF
    RESERVATION BUT NO LATER THAN SCHEDULED DEPARTURE
    TIME OF FLIGHT BEING CHANGED.
    OTHERWISE THE TICKET WILL ONLY BE VALID FOR
    REFUND IF APPLICABLE.
    --------------------------------------------------
    WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE
    HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS
    WITHIN THE JOURNEY APPLIES.
    • fromdusktilldawn
    • By fromdusktilldawn 18th Oct 16, 12:12 AM
    • 8 Posts
    • 5 Thanks
    fromdusktilldawn
    • #8
    • 18th Oct 16, 12:12 AM
    • #8
    • 18th Oct 16, 12:12 AM
    Another Travel Up issue ? They are a nightmare, dont believe a word that they say. They will promise to fix things and then ignore you. I took them to the small claims court and won. See a solicitor for a free 30 minute session, establish your facts and be persistent. Good luck.
    • littlereddevil
    • By littlereddevil 18th Oct 16, 8:13 AM
    • 4,501 Posts
    • 1,857 Thanks
    littlereddevil
    • #9
    • 18th Oct 16, 8:13 AM
    • #9
    • 18th Oct 16, 8:13 AM
    But you won't get a refund just for a change of mind!
    travelover
    • duchy
    • By duchy 26th Oct 16, 2:08 PM
    • 17,816 Posts
    • 45,051 Thanks
    duchy
    Nothing to do with TravelUp . OP has booked a low cost non changeable ticket and now doesn't want to go. Telling her to waste time on a solicitor or money on them or on court fees is ridiculous.

    TravelUp hasn't promised to fix anything she hasn't even contacted them (reading the thread before jumping to conclusions is usually a good idea ).

    It might be non refundable or it be be changeable for a fee (plus fare difference as August is dearer than May) however OP needs to find this out from the agent and not just make assumptions.

    Another Travel Up issue ? They are a nightmare, dont believe a word that they say. They will promise to fix things and then ignore you. I took them to the small claims court and won. See a solicitor for a free 30 minute session, establish your facts and be persistent. Good luck.
    Originally posted by fromdusktilldawn
    I Would Rather Climb A Mountain Than Crawl Into A Hole

    Apparently having a "Quirky and Hipster" wedding
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

58Posts Today

4,212Users online

Martin's Twitter
  • It's not fair or accurate to assign all leave voters (nor remainers) one voice. The vote may have been binary but t? https://t.co/QMqKrfY1jv

  • That's cos the UK voted for Brexit. The choice now unless something radical happens is what type. (Plus twitter o? https://t.co/SLmh2jL4bU

  • Todays twitter poll: The lib dem leader says more people now want soft brexit (ie still in single market etc) than hard - what do you want?

  • Follow Martin