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  • FIRST POST
    • Cem2016
    • By Cem2016 17th Oct 16, 11:54 AM
    • 10Posts
    • 1Thanks
    Cem2016
    Lloyds have frozen my account
    • #1
    • 17th Oct 16, 11:54 AM
    Lloyds have frozen my account 17th Oct 16 at 11:54 AM
    Last Wednesday I went o pay for my lunch and my card was declined. I knew I had funds in my account as I'd transferred some money from my ISA that morning.
    I then walked over to the bank and the cash point took my card. I went into the bank and they did not have any idea why it had happened and asked me to leave it with them.......
    So here I am 5 days later with no answers and no bank account!!
    I've rung them every day and all I am being told is that there is a "processing delay" with my account.
    I have asked each person I have spoken to what actually is a processing delay and they haven't got a clue.
    It's being dealt with by and internal department but they won't tell me who the internal department is.
    Had any one ever had this or could any one shed any light on what could be happening?

    I am actually on maternity leave and have been using my savings to live off of if that could make any impact at all?
Page 2
    • adindas
    • By adindas 17th Oct 16, 3:50 PM
    • 2,858 Posts
    • 1,284 Thanks
    adindas
    I expect that an account with large amounts of 'cash' being credited and/or withdrawn would be the number one indicator of money laundering.
    Originally posted by TheShape
    If you get picked up by the newbies working in the bank then yes ...
    For senior bankers they could easily see that If the money is coming and going into UK Bank A/C almost no chance for money laundry.

    I have about £35,000 each month coming in and out from my Santander 123. I never get any problem with Santander.

    But it was a problem when I tried to open a new bank account with Lloyds Bank and it were dealt by a newbie ... It will need the senior staff involvement before they decide it was not a money Laundry.

    It seems to me LBG is the one in the front line for mistakenly pick up someone for money Laundry. I have seen a few cases like this in this forum vast majority come from LBG and TSB.
    Last edited by adindas; 17-10-2016 at 4:53 PM.
    • GingerFurball
    • By GingerFurball 17th Oct 16, 4:30 PM
    • 785 Posts
    • 772 Thanks
    GingerFurball
    If there's a 646 blocking indicator on the account, any payments in will bounce straight back again, so get any CB payments redirected to another account.
    Originally posted by Ed-1
    Not true, credits that have been going to the account for a while (such as child benefit) are still accepted.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
    • xylophone
    • By xylophone 17th Oct 16, 4:33 PM
    • 19,157 Posts
    • 10,874 Thanks
    xylophone
    can't believe I'm going to have to use them when I have over £10k in my account.
    It's a very frustrating situation.

    You still have some cash in the ISA? If so, move some of that to Barclays and get in touch with SMP/CB admin to request future payments credited to Barclays?

    Your friends/family/ baby's father would help out in the short term in these awkward circumstances?
    • TheShape
    • By TheShape 17th Oct 16, 4:43 PM
    • 424 Posts
    • 209 Thanks
    TheShape
    If you get picked up by the newbies working in the bank then yes ...
    For senior bankers they could easily see that If the money is coming and going into UK Bank A/C almost no chance for AML.

    I have about £35,000 each month coming in and out from my Santander 123. I never get any problem with Santander.

    But it was an when I tried to open a new bank account with Lloyds Bank and it were dealt by a newbies ... It will need the senior staff involvement before they decide it was not a money Laundry.

    It seems to LBS is the one in the front line for mistakenly pick upi someone for money Laundry. I have seen a few cases like this in this forum vast majority come from LBS.
    Originally posted by adindas
    By 'cash' I meant actual paper money/notes going over the counter or into/out of cash machines such as a drug dealer might do rather than transfers between UK accounts which myself and many others would be doing while chasing interest rates/funding regular savers.
    • Ed-1
    • By Ed-1 17th Oct 16, 4:43 PM
    • 1,492 Posts
    • 808 Thanks
    Ed-1
    Not true, credits that have been going to the account for a while (such as child benefit) are still accepted.
    Originally posted by GingerFurball
    Before the block, yes. After the block, no (if it's a 646).
    • bigadaj
    • By bigadaj 17th Oct 16, 4:48 PM
    • 7,798 Posts
    • 4,748 Thanks
    bigadaj
    OP try and contact your MP, they would be eager to help no doubt, vulnerable consitituent versus a bid nasty bank, they'd be onto the chief execs office, though you could try this approach directly as well.
    • adindas
    • By adindas 17th Oct 16, 4:50 PM
    • 2,858 Posts
    • 1,284 Thanks
    adindas
    By 'cash' I meant actual paper money/notes going over the counter or into/out of cash machines such as a drug dealer might do rather than transfers between UK accounts which myself and many others would be doing while chasing interest rates/funding regular savers.
    Originally posted by TheShape
    I mean not hand in money cash but by faster payment FPI and FPO ...
    I mean LBG and not LBS ...
    Last edited by adindas; 17-10-2016 at 4:53 PM.
    • Ed-1
    • By Ed-1 17th Oct 16, 4:58 PM
    • 1,492 Posts
    • 808 Thanks
    Ed-1
    I mean not hand in money cash but by faster payment FPI and FPO ...
    I mean LBG and not LBS ...
    Originally posted by adindas
    The problem on MSE is that several users are too clever for the bank... to their own downfall of naive bank employees. Obviously the OP wasn't playing any games with current account but the same applies regarding blocking/closing accounts all too readily.
    • MABLE
    • By MABLE 17th Oct 16, 5:41 PM
    • 3,060 Posts
    • 1,614 Thanks
    MABLE
    It may speed things up if the OP complains direct to Lloyds Bank complaints dept online or on the phone. I normally find they are excellent and a quick response and will contact the relevant depts to find out what the situation is.

    https://secure.lloydsbank.com/online_forms/contact_us/ocf.asp
    Last edited by MABLE; 17-10-2016 at 5:52 PM.
    • GingerFurball
    • By GingerFurball 17th Oct 16, 7:35 PM
    • 785 Posts
    • 772 Thanks
    GingerFurball
    Before the block, yes. After the block, no (if it's a 646).
    Originally posted by Ed-1
    Incorrect.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
    • Ed-1
    • By Ed-1 17th Oct 16, 7:39 PM
    • 1,492 Posts
    • 808 Thanks
    Ed-1
    Incorrect.
    Originally posted by GingerFurball
    A 646 by definition makes account transactions prohibited. I know from experience. Anything sent to the account bounces straight back (i.e. it rejects the payment).

    Of course the OP may not have a 646. They might have an indicator that blocks outgoing payments.
    Last edited by Ed-1; 17-10-2016 at 7:42 PM.
    • Heng Leng
    • By Heng Leng 17th Oct 16, 10:34 PM
    • 3,499 Posts
    • 1,046 Thanks
    Heng Leng
    Is your launderette a cash only business?


    If you get picked up by the newbies working in the bank then yes ...
    For senior bankers they could easily see that If the money is coming and going into UK Bank A/C almost no chance for money laundry.

    I have about £35,000 each month coming in and out from my Santander 123. I never get any problem with Santander.

    But it was a problem when I tried to open a new bank account with Lloyds Bank and it were dealt by a newbie ... It will need the senior staff involvement before they decide it was not a money Laundry.

    It seems to me LBG is the one in the front line for mistakenly pick up someone for money Laundry. I have seen a few cases like this in this forum vast majority come from LBG and TSB.
    Originally posted by adindas
    • colsten
    • By colsten 17th Oct 16, 11:19 PM
    • 8,139 Posts
    • 6,625 Thanks
    colsten
    OP try and contact your MP, they would be eager to help no doubt, vulnerable consitituent versus a bid nasty bank, they'd be onto the chief execs office, though you could try this approach directly as well.
    Originally posted by bigadaj
    I would email the Lloyds Group CEO, Ant!nio Horta-Os!rio. He won't deal with your query himself but will give it to his Executive Complaints team to handle. They are usually very good.

    antonio.osorio at lloydsbanking.com

    Also write to your MP, or call their office. If you don't know who they are, you can find out here: http://www.parliament.uk/get-involved/contact-your-mp/

    Good luck!
    • p00hsticks
    • By p00hsticks 18th Oct 16, 12:01 AM
    • 4,922 Posts
    • 4,320 Thanks
    p00hsticks
    I do have another account already with Barclays which is running perfectly fine but I don't have any savings or money in that account. As soon as this is resolved, which I hope it is soon, then I will be withdrawing everything and putting into my other account.
    Originally posted by Cem2016
    Surely to prevent a possible reoccurence of the same problem you'd be better off spreading your money across both acounts so you have access to one if the other is down for any reason ?
    • GingerFurball
    • By GingerFurball 18th Oct 16, 7:46 AM
    • 785 Posts
    • 772 Thanks
    GingerFurball
    A 646 by definition makes account transactions prohibited. I know from experience. Anything sent to the account bounces straight back (i.e. it rejects the payment).

    Of course the OP may not have a 646. They might have an indicator that blocks outgoing payments.
    Originally posted by Ed-1
    Again, incorrect.

    Regular BACS credits such as salary or benefits can still be accepted into the account. I know this from experience.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
    • Ed-1
    • By Ed-1 18th Oct 16, 11:36 AM
    • 1,492 Posts
    • 808 Thanks
    Ed-1
    Again, incorrect.

    Regular BACS credits such as salary or benefits can still be accepted into the account. I know this from experience.
    Originally posted by GingerFurball
    You may be right. From my experience, a 646 blocks electronic transfers by FPI and is described as 'account transactions prohibited' so by definition I assumed it would block any incoming payments as it would be a transaction.

    I know direct debits out can still be accepted but they require a manual release with account blocks there, but when 646 indicators were applied to all my accounts last year (pending closure) the letter I received stated 'In the meantime I have applied blocks to all your accounts to stop any further transactions. You will need to make other arrangements for any regular payments, standing orders and direct debits on your account as no further payments will be accepted'.
    • adindas
    • By adindas 18th Oct 16, 1:08 PM
    • 2,858 Posts
    • 1,284 Thanks
    adindas
    Is your launderette a cash only business?
    Originally posted by Heng Leng
    It is not a launderette cash. Also it is not a business account but it is a personal account.

    Some people are moving money in and out especially during the weekend for stoozing purpose to optimize the interest

    There are quite a few way of doing this as discussed here.

    http://www.stoozing.com/forum/YaBB.pl

    If it get picked up by a newbie a banker they will not understand ...
    • Jlawson118
    • By Jlawson118 18th Oct 16, 7:45 PM
    • 378 Posts
    • 23 Thanks
    Jlawson118
    Lloyds did the same to me on my credit card with them. I was having a day out with my girlfriend and most of the day was ruined because I was on the phone to the bank. I sold my PlayStation to upgrade it, so once I got the money, I tried to order on Argos' Fast Track and it kept getting blocked. The website said Lloyds would ring me, they didn't so I had to ring them. They claimed my card was then active after a load of security questions, and it worked in McDonalds and then still wouldn't work online.

    I kept phoning them and pressuring them and they sorted it eventually. If you phone them up and complain about your card being blocked, they'll probably get it sorted out for you! Especially if you explain the circumstances.

    And then do what I did, complain, they'll usually give you compensation for the trouble they gave you
    • Cem2016
    • By Cem2016 19th Oct 16, 12:49 PM
    • 10 Posts
    • 1 Thanks
    Cem2016
    **update**
    Still no movement on the account but his morning I called again and the man I spoke to couldn't transfer me to the relevant department because they had been evacuated from the building. He did however give me their number and name when apparently he shouldn't have. So the department dealing with it is "Global transaction unit" I rung the number he gave me and they answered as collections. Can anyone shed any light on what this unit is exactly?
    And for the record I have no outstanding debts. I have a mortgage, car finance and a credit card but all payments are up to date and are not with Lloyds.
    Headache continues
    • Ed-1
    • By Ed-1 19th Oct 16, 12:59 PM
    • 1,492 Posts
    • 808 Thanks
    Ed-1
    **update**
    Still no movement on the account but his morning I called again and the man I spoke to couldn't transfer me to the relevant department because they had been evacuated from the building. He did however give me their number and name when apparently he shouldn't have. So the department dealing with it is "Global transaction unit" I rung the number he gave me and they answered as collections. Can anyone shed any light on what this unit is exactly?
    And for the record I have no outstanding debts. I have a mortgage, car finance and a credit card but all payments are up to date and are not with Lloyds.
    Headache continues
    Originally posted by Cem2016
    Ring the general Lloyds number and ask them to check account and customer indicators and to tell you what indicators are on your account. I've got a list of all indicators used by LBG as I asked for them as part of a DSAR. It may help you to identify what it is on your account and why it was placed there - it could have been a mistake.

    Global transaction unit sounds like a payment has been attempted from your account or into your account from/to an account abroad.
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