Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • mikevybiral
    • By mikevybiral 17th Oct 16, 9:59 AM
    • 2Posts
    • 0Thanks
    mikevybiral
    O2 refuses to unlock O2 phone
    • #1
    • 17th Oct 16, 9:59 AM
    O2 refuses to unlock O2 phone 17th Oct 16 at 9:59 AM
    My two year contract with O2 has just ended. I want to unlock my O2 phone (bought privately) to use on the Vodafone network. O2 has refused saying that because I did not purchase it directly from them they won't unlock it.
    Any ideas please?
    Thanks,
    Mike
Page 1
    • d123
    • By d123 17th Oct 16, 10:56 AM
    • 5,844 Posts
    • 3,813 Thanks
    d123
    • #2
    • 17th Oct 16, 10:56 AM
    • #2
    • 17th Oct 16, 10:56 AM
    When you say bought privately I presume you mean second hand?
    Dave
    ====
    • Frozen_up_north
    • By Frozen_up_north 17th Oct 16, 2:09 PM
    • 699 Posts
    • 276 Thanks
    Frozen_up_north
    • #3
    • 17th Oct 16, 2:09 PM
    • #3
    • 17th Oct 16, 2:09 PM
    I assume you originally had a handset and SIM deal with O2, as SIM only contracts are normally only 12 months.

    My guess is that you acquired/bought another phone that is locked to O2 and which as far as O2 are concerned is not associated with you. It's no surprise they won't unlock it.

    You can either ask the original owner to get it unlocked, or try a 3rd party unlock service.
    • mikevybiral
    • By mikevybiral 19th Oct 16, 8:08 AM
    • 2 Posts
    • 0 Thanks
    mikevybiral
    • #4
    • 19th Oct 16, 8:08 AM
    • #4
    • 19th Oct 16, 8:08 AM
    Thanks for replies.
    Bought 3rd party unlock code from codesguru (eBay) 6.95.
    Worked fine.
    Won't be rushing back to O2 in the future.
    Regards to all,
    Mike
    PS I recommend mobilephonechecker.co.uk. Select contracts, auto & redemption for best deals.
    • Ian011
    • By Ian011 19th Oct 16, 10:18 AM
    • 1,421 Posts
    • 773 Thanks
    Ian011
    • #5
    • 19th Oct 16, 10:18 AM
    • #5
    • 19th Oct 16, 10:18 AM
    O2's reluctance stems from the fact they cannot be sure whether the phone has been stolen or simply sold on.

    The unofficial unlocker doesn't care
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,224Posts Today

8,368Users online

Martin's Twitter