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  • FIRST POST
    • tgon
    • By tgon 17th Oct 16, 8:27 AM
    • 558Posts
    • 266Thanks
    tgon
    Ovo mini rant!
    • #1
    • 17th Oct 16, 8:27 AM
    Ovo mini rant! 17th Oct 16 at 8:27 AM
    Switched over from Ovo to Eon this month. All going well with Ovo communication to keep my DD alive for my final statement refund. Then today an email saying they've started me on a new plan and have debited 72 quid from my bank! Grrrr.

    Rang straight away and they admit the error but it will take a number of weeks to get my refund processed. Grrr

    I hate Ovo just now. I hate the admin errors of switching each year. It's not rocket science but in spite of what I read on how easy it should be, it's never been easy. Monday 8am and full of anger. What a way to start a new week!
Page 1
    • footyguy
    • By footyguy 17th Oct 16, 3:59 PM
    • 2,442 Posts
    • 950 Thanks
    footyguy
    • #2
    • 17th Oct 16, 3:59 PM
    • #2
    • 17th Oct 16, 3:59 PM
    Switched over from Ovo to Eon this month. All going well with Ovo communication to keep my DD alive for my final statement refund. Then today an email saying they've started me on a new plan and have debited 72 quid from my bank! Grrrr.

    Rang straight away and they admit the error but it will take a number of weeks to get my refund processed. Grrr

    I hate Ovo just now. I hate the admin errors of switching each year. It's not rocket science but in spite of what I read on how easy it should be, it's never been easy. Monday 8am and full of anger. What a way to start a new week!
    Originally posted by tgon
    Contact your bank today for an immediate refund under the terms of the Direct Debit Guarantee.

    Suppliers should not be processing refunds due to such errors outside of the Direct Debit Guarantee process, but should be directing their customers concerned to that process... so that sounds like another error they have made too based on your account of things.
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