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  • FIRST POST
    • silver-oldie
    • By silver-oldie 17th Oct 16, 8:06 AM
    • 36Posts
    • 40Thanks
    silver-oldie
    Zog Energy
    • #1
    • 17th Oct 16, 8:06 AM
    Zog Energy 17th Oct 16 at 8:06 AM
    Has anyone had dealings with Zog Energy.
    I haven't heard of them, but they are the cheapest gas supplier on comparison site for me.
    Fixed for 12 months with no exit fee, very tempted.
    Any help much appreciated.
Page 1
    • molerat
    • By molerat 17th Oct 16, 9:05 AM
    • 15,066 Posts
    • 9,400 Thanks
    molerat
    • #2
    • 17th Oct 16, 9:05 AM
    • #2
    • 17th Oct 16, 9:05 AM
    There is a thread on here about them. The only bad thing about them is you cannot change tariffs penalty free within the contract period (if applicable). For me the penalty free tariff is £40 per year dearer than their cheapest so a moot point really. Excellent CS, probably the best out there. A bit old fashioned with no proper web account but submit readings at the end of the month and PDF bill e-mailed around 9th. I would have stayed with them but they were not, and still are not, competitive for me. http://forums.moneysavingexpert.com/showthread.php?t=5172376&highlight=zog
    Last edited by molerat; 17-10-2016 at 9:11 AM.
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    • JJ Egan
    • By JJ Egan 17th Oct 16, 12:21 PM
    • 8,848 Posts
    • 3,580 Thanks
    JJ Egan
    • #3
    • 17th Oct 16, 12:21 PM
    • #3
    • 17th Oct 16, 12:21 PM
    No problem with Zog for me .
    • hollie.weimeraner
    • By hollie.weimeraner 17th Oct 16, 12:46 PM
    • 1,207 Posts
    • 693 Thanks
    hollie.weimeraner
    • #4
    • 17th Oct 16, 12:46 PM
    • #4
    • 17th Oct 16, 12:46 PM
    Cheapest and problem free so far after 6 months or so.

    You need to provide monthly readings (some people have moaned about this) which isn't a problem for me.
    • violetta
    • By violetta 17th Oct 16, 9:29 PM
    • 2,520 Posts
    • 5,307 Thanks
    violetta
    • #5
    • 17th Oct 16, 9:29 PM
    • #5
    • 17th Oct 16, 9:29 PM
    Zog are wonderful - I wish they did electricity too
    A chicken crossing the road is poultry in motion
    • silver-oldie
    • By silver-oldie 17th Oct 16, 10:40 PM
    • 36 Posts
    • 40 Thanks
    silver-oldie
    • #6
    • 17th Oct 16, 10:40 PM
    • #6
    • 17th Oct 16, 10:40 PM
    Thank you so much to everyone who has replied.
    Now only need to decide if to go with Saturn 12 or. Mercury 24, only £10 pa difference but early exit fee with Mercury 24..
    • lstar337
    • By lstar337 18th Oct 16, 9:55 AM
    • 2,873 Posts
    • 1,472 Thanks
    lstar337
    • #7
    • 18th Oct 16, 9:55 AM
    • #7
    • 18th Oct 16, 9:55 AM
    You need to provide monthly readings (some people have moaned about this) which isn't a problem for me.
    Originally posted by hollie.weimeraner
    Actually you don't need to. All they say is that more regular readings will result in more accurate billing.

    I have missed the odd month due to other commitments and they are fine with it. They just estimate your usage (which was very close for me) and then catch it up on your next reading.
    • Mr K
    • By Mr K 18th Oct 16, 10:55 AM
    • 1,064 Posts
    • 634 Thanks
    Mr K
    • #8
    • 18th Oct 16, 10:55 AM
    • #8
    • 18th Oct 16, 10:55 AM
    They are a nice friendly company to deal with. Emails are answered the same day. I'm a bit a lazy about meter readings and only do it when they politely remind me to, which is about once a year.
    • silver-oldie
    • By silver-oldie 19th Oct 16, 10:47 AM
    • 36 Posts
    • 40 Thanks
    silver-oldie
    • #9
    • 19th Oct 16, 10:47 AM
    • #9
    • 19th Oct 16, 10:47 AM
    Thank you once again for all your help.
    Decided to go with Zog Saturn 12, one last check on comparison site and now British Natural Gas fixed for 17 months is coming up cheapest, and again never heard of them.
    I know I am getting a bit (lot) older but this is so confusing.
    I don't have family to help, so could I please ask you kind folk if you have heard of British Natural Gas ? Can you recommend?
    Thank you
    • youravinalarrrf
    • By youravinalarrrf 19th Oct 16, 12:13 PM
    • 163 Posts
    • 108 Thanks
    youravinalarrrf
    I don't have family to help, so could I please ask you kind folk if you have heard of British Natural Gas ? Can you recommend?
    Thank you
    Originally posted by silver-oldie
    Never heard of them and I can't find any threads on here about them so they must be new or only supply a very small part of the country.

    From experience the sensible advice to offer you is that if and when you come across a company like Zog who have a very high customer poll rating and where you really will struggle to find anyone with a bad word to say about them it's a rare thing indeed so grab their offer with both hands.

    The few quid extra it may cost you over the new kid on the block's price can sometimes save you from entering a world of unbelievable incompetence, wasted time and unnecessary worry further down the line. Using any new energy supplier is always a gamble until they have managed to build a reputation with customers and have some history behind them.

    With Zog it really is as simple as providing your meter reading online on the last day of each month and your monthly statement is emailed to you around 8-10 days later. If you do happen to have any problems or wish to change to another of their tariffs a simple email gets you a prompt response.

    In my opinion Zog are one of the better if not the best energy suppliers out there. It's how all energy suppliers should be.....if only they sold electric as well.
    • lstar337
    • By lstar337 19th Oct 16, 12:13 PM
    • 2,873 Posts
    • 1,472 Thanks
    lstar337
    Thank you once again for all your help.
    Decided to go with Zog Saturn 12, one last check on comparison site and now British Natural Gas fixed for 17 months is coming up cheapest, and again never heard of them.
    I know I am getting a bit (lot) older but this is so confusing.
    I don't have family to help, so could I please ask you kind folk if you have heard of British Natural Gas ? Can you recommend?
    Thank you
    Originally posted by silver-oldie
    Never heard of them. Stick with Zog, they are tried and tested by users here.
    • silver-oldie
    • By silver-oldie 19th Oct 16, 12:30 PM
    • 36 Posts
    • 40 Thanks
    silver-oldie
    Thank you so much, Zog it is.
    • Farway
    • By Farway 19th Oct 16, 2:51 PM
    • 4,899 Posts
    • 4,091 Thanks
    Farway
    Thank you so much, Zog it is.
    Originally posted by silver-oldie
    After reading this thread I have also just jumped today, so we either sink or swim together
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