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  • FIRST POST
    • emmieb79
    • By emmieb79 15th Oct 16, 8:10 PM
    • 2Posts
    • 0Thanks
    emmieb79
    Ebay refund under warranty - seller ignoring emails
    • #1
    • 15th Oct 16, 8:10 PM
    Ebay refund under warranty - seller ignoring emails 15th Oct 16 at 8:10 PM
    I purchased something from ebay that stated it came with a 1 year warranty and I paid via Paypal. I have been using the item for 5 1/2 months and it has ceased to work. I have contacted the seller on numerous occasions and they are clearly ignoring my emails. I don't appear to be able to open a claim against them due to the time that has expired, any idea if there is anything else I can do to get a replacement / refund?

    Thanks.
Page 1
    • theonlywayisup
    • By theonlywayisup 16th Oct 16, 9:46 AM
    • 9,686 Posts
    • 6,506 Thanks
    theonlywayisup
    • #2
    • 16th Oct 16, 9:46 AM
    • #2
    • 16th Oct 16, 9:46 AM
    Is this a business seller?
    "I suggest you read who's thread this is and you will find its MINE". sic
    • emmieb79
    • By emmieb79 16th Oct 16, 9:49 PM
    • 2 Posts
    • 0 Thanks
    emmieb79
    • #3
    • 16th Oct 16, 9:49 PM
    • #3
    • 16th Oct 16, 9:49 PM
    Hi, yes appears to be a business seller. Thanks.
    • theonlywayisup
    • By theonlywayisup 17th Oct 16, 7:34 AM
    • 9,686 Posts
    • 6,506 Thanks
    theonlywayisup
    • #4
    • 17th Oct 16, 7:34 AM
    • #4
    • 17th Oct 16, 7:34 AM
    There will be business seller details - their address - on the listing.

    Assuming they are in the UK and your timings are correct (6 months) - I suggest you write to them via Signed For and also by email. Keep copies of both. Explain that under the Consumer Rights Act you require a repair or replacement. Make sure you refer to your first request date as you need to be within the 6 month deadline.

    To be clear this is a right under that act and has nothing to do with any guarantee offered. Your rights under the CRA will likely be stronger than any guarantee within the first 6 months, so use the CRA.

    This link may give you some help and offer a template letter http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
    "I suggest you read who's thread this is and you will find its MINE". sic
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