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  • FIRST POST
    • bavli
    • By bavli 15th Oct 16, 10:34 AM
    • 36Posts
    • 2Thanks
    bavli
    New laptop not working - advice on getting a refund
    • #1
    • 15th Oct 16, 10:34 AM
    New laptop not working - advice on getting a refund 15th Oct 16 at 10:34 AM
    I bought a new laptop online at the beginning of September. After 4 weeks the fan broke and there was an error message that came up saying the fan needed to be changed, so I contacted HP (the manufacturer) and they came and changed it. Since I have had it, it has frozen multiple times and the fan goes into overdrive and is constantly running. Obviously I am not happy that a now 6 week old laptop has already needed a part replacing and is freezing constantly.

    The online company I bought it from have a 28 day returns policy and the fan broke after this time, so I have had to deal with the manufacturers who are useless and it took 7 days to get an engineer in to replace the part. I have had to communicate with a service centre in India and it has been very long and arduous trying to get a case number. I just want to return the laptop and get my money back as I doubt it will last 6 months at this rate. I paid by Visa debit card for the laptop. Is there any way I can force the company I bought it from to give me a refund or replacement even though their t&c stipulates a 28 day policy?
Page 1
    • JJ Egan
    • By JJ Egan 15th Oct 16, 10:43 AM
    • 8,826 Posts
    • 3,566 Thanks
    JJ Egan
    • #2
    • 15th Oct 16, 10:43 AM
    • #2
    • 15th Oct 16, 10:43 AM
    You deal under Consumer Regulations with the vendor .The 28 days is nonsense see the stickies top of this board .That is if you bought from the UK .
    • bavli
    • By bavli 15th Oct 16, 10:44 AM
    • 36 Posts
    • 2 Thanks
    bavli
    • #3
    • 15th Oct 16, 10:44 AM
    • #3
    • 15th Oct 16, 10:44 AM
    You deal under Consumer Regulations with the vendor .The 28 days is nonsense see the stickies top of this board .That is if you bought from the UK .
    Originally posted by JJ Egan
    It was bought from a company called Ebuyer, who are a UK company. Thanks.
    • neilmcl
    • By neilmcl 15th Oct 16, 10:45 AM
    • 8,570 Posts
    • 5,607 Thanks
    neilmcl
    • #4
    • 15th Oct 16, 10:45 AM
    • #4
    • 15th Oct 16, 10:45 AM
    It was bought from a company called Ebuyer, who are a UK company. Thanks.
    Originally posted by bavli
    Good luck with that then
    • bris
    • By bris 15th Oct 16, 10:47 AM
    • 6,142 Posts
    • 5,098 Thanks
    bris
    • #5
    • 15th Oct 16, 10:47 AM
    • #5
    • 15th Oct 16, 10:47 AM
    Freezing and high fan speed are an indication that you are trying to run software the computer simply cant handle.


    The processor gets hot so the fan runs high to compensate, when it fails to compensate the processor shuts down to protect it and let it cool, rinse and repeat.


    Are you running ant demanding software?
    • bavli
    • By bavli 15th Oct 16, 10:52 AM
    • 36 Posts
    • 2 Thanks
    bavli
    • #6
    • 15th Oct 16, 10:52 AM
    • #6
    • 15th Oct 16, 10:52 AM
    Freezing and high fan speed are an indication that you are trying to run software the computer simply cant handle.


    The processor gets hot so the fan runs high to compensate, when it fails to compensate the processor shuts down to protect it and let it cool, rinse and repeat.


    Are you running ant demanding software?
    Originally posted by bris
    Nope. Not at all.
    • bavli
    • By bavli 15th Oct 16, 10:54 AM
    • 36 Posts
    • 2 Thanks
    bavli
    • #7
    • 15th Oct 16, 10:54 AM
    • #7
    • 15th Oct 16, 10:54 AM
    Good luck with that then
    Originally posted by neilmcl
    Oh dear. What does that mean?
    • neilmcl
    • By neilmcl 15th Oct 16, 11:26 AM
    • 8,570 Posts
    • 5,607 Thanks
    neilmcl
    • #8
    • 15th Oct 16, 11:26 AM
    • #8
    • 15th Oct 16, 11:26 AM
    Oh dear. What does that mean?
    Originally posted by bavli
    Judging by the many posts we get here and other forums they're not the best company to deal with.

    You need to exercise your rights under the Consumer Rights Act 2015. Normally if dealing with the retailer from the outset they would have one attempt only to repair but as you've dealt directly with the manufacturer yourself then I'm not sure this will apply and they could end up sending your laptop off for repair again. That is, of course, if you can actually persuade them you have a fault in the first place.
    • Fosterdog
    • By Fosterdog 15th Oct 16, 2:27 PM
    • 2,436 Posts
    • 4,036 Thanks
    Fosterdog
    • #9
    • 15th Oct 16, 2:27 PM
    • #9
    • 15th Oct 16, 2:27 PM
    With laptops the same issue can be caused by the cooling vent being blocked, do you use it on your lap or on a soft surface such as a bed or sofa?
    • NotRichAtAll
    • By NotRichAtAll 15th Oct 16, 2:34 PM
    • 557 Posts
    • 402 Thanks
    NotRichAtAll
    are you trying to play a game that is graphically intense? that is generally why lappys and pc's freeze the heat generated by the gpu and the cpu is very hot hence fans kick into overdrive
    • bavli
    • By bavli 15th Oct 16, 4:56 PM
    • 36 Posts
    • 2 Thanks
    bavli
    The laptop is not working at all now, windows not even booting up .
    • wealdroam
    • By wealdroam 15th Oct 16, 7:10 PM
    • 17,412 Posts
    • 13,985 Thanks
    wealdroam
    Bavli, please can you answer this question...
    ...do you use it on your lap or on a soft surface such as a bed or sofa?
    Originally posted by Fosterdog
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