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    • terri72
    • By terri72 14th Oct 16, 9:10 PM
    • 131Posts
    • 371Thanks
    terri72
    UPS - Drivers unable to read addresses
    • #1
    • 14th Oct 16, 9:10 PM
    UPS - Drivers unable to read addresses 14th Oct 16 at 9:10 PM
    UPS have unfortunately delivered a parcel to me that is not for me but for another house in the village. However, UPS seem to be incapable of believing me that they've delivered to the wrong address and on the tracking reference it say's that it's been delivered to the correct one and are refusing to collect and redeliver. Had this not been the 3rd time this has happened in the past month, I would have taking the parcels round to the correct house. In all 3 cases, the driver has rung the doorbell but by the time I get there, they've already driven off. The last time, a driver did come back and collect. I just hope that the correct recipient got their parcel in the end.
    Has anyone else had these issues with UPS? Any hints/tips on how to get them to collect? I feel like i'm turning into a UPS drop off point and no one has told me.
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Page 1
    • mije1983
    • By mije1983 14th Oct 16, 9:14 PM
    • 2,506 Posts
    • 18,274 Thanks
    mije1983
    • #2
    • 14th Oct 16, 9:14 PM
    • #2
    • 14th Oct 16, 9:14 PM
    Any idea who the retailer is? Although they probably wouldn't talk to you as you are not the intended recipient, you could still bring it to their attention.

    You could also pop round to the correct address and talk to the person there and see if they can kick up a fuss with the retailer about it.

    Not a lot more you can do if they are insisting they have delivered to the correct address.

    • hollydays
    • By hollydays 15th Oct 16, 6:32 AM
    • 15,166 Posts
    • 10,961 Thanks
    hollydays
    • #3
    • 15th Oct 16, 6:32 AM
    • #3
    • 15th Oct 16, 6:32 AM
    UPS have unfortunately delivered a parcel to me that is not for me but for another house in the village. However, UPS seem to be incapable of believing me that they've delivered to the wrong address and on the tracking reference it say's that it's been delivered to the correct one and are refusing to collect and redeliver. Had this not been the 3rd time this has happened in the past month, I would have taking the parcels round to the correct house. In all 3 cases, the driver has rung the doorbell but by the time I get there, they've already driven off. The last time, a driver did come back and collect. I just hope that the correct recipient got their parcel in the end.
    Has anyone else had these issues with UPS? Any hints/tips on how to get them to collect? I feel like i'm turning into a UPS drop off point and no one has told me.
    Originally posted by terri72
    You shouldn't have to contact them but surely a phone call would do the trick?
    I can't think of how a conversation would go" you've delivered a parcel to my house that's not for me".
    Them "no we haven't"
    Last edited by hollydays; 15-10-2016 at 6:41 AM.
    • kwikbreaks
    • By kwikbreaks 16th Oct 16, 11:04 AM
    • 8,783 Posts
    • 4,390 Thanks
    kwikbreaks
    • #4
    • 16th Oct 16, 11:04 AM
    • #4
    • 16th Oct 16, 11:04 AM
    Send them an invoice for storage. Make terms payment within 28 days or the goods will be disposed of (on eBay )
    • robatwork
    • By robatwork 16th Oct 16, 11:56 AM
    • 3,763 Posts
    • 4,090 Thanks
    robatwork
    • #5
    • 16th Oct 16, 11:56 AM
    • #5
    • 16th Oct 16, 11:56 AM
    Why not just not say anything?
    Either they will contact you and apologise or you will come into some free goods in 6 months or so.
    The addressee will complain they haven't received, then the ball is firmly in SEC. Someone Else's Court.

    (Note if this was a one off I wouldn't suggest it, but as it's a regular occurrence I think it's valid)
    • DCFC79
    • By DCFC79 16th Oct 16, 2:25 PM
    • 29,518 Posts
    • 18,661 Thanks
    DCFC79
    • #6
    • 16th Oct 16, 2:25 PM
    • #6
    • 16th Oct 16, 2:25 PM
    Is the address nearby so you could drop the parcel off. You shouldnt really have to do it but the customer would get the item and it would be end of it for you.
    Last edited by DCFC79; 16-10-2016 at 2:34 PM.
    Je Suis Charlie
    • mije1983
    • By mije1983 16th Oct 16, 8:27 PM
    • 2,506 Posts
    • 18,274 Thanks
    mije1983
    • #7
    • 16th Oct 16, 8:27 PM
    • #7
    • 16th Oct 16, 8:27 PM
    Why not just not say anything?
    Either they will contact you and apologise or you will come into some free goods in 6 months or so.
    The addressee will complain they haven't received, then the ball is firmly in SEC. Someone Else's Court.

    (Note if this was a one off I wouldn't suggest it, but as it's a regular occurrence I think it's valid)
    Originally posted by robatwork

    The problem with this is that it's quite selfish as the only one who will suffer is the intended recipient. They will probably have a long battle on their hands to get a replacement/refund as the retailer will say UPS have evidence of it being delivered. It could take a while to get to the bottom of it.

    • LadyDee
    • By LadyDee 17th Oct 16, 8:40 AM
    • 2,328 Posts
    • 2,443 Thanks
    LadyDee
    • #8
    • 17th Oct 16, 8:40 AM
    • #8
    • 17th Oct 16, 8:40 AM
    Why not just contact the addressee and get them to pick up the parcel at your convenience?

    They might turn out to be really lovely and you'll make a nice new friend.
    • Geoff1963
    • By Geoff1963 26th May 17, 9:54 PM
    • 586 Posts
    • 365 Thanks
    Geoff1963
    • #9
    • 26th May 17, 9:54 PM
    • #9
    • 26th May 17, 9:54 PM
    I had an issue with UPS not being able to find my address, so I e-mailed them the image off Google Street View.
    Don't they normally need signing for ?
    • Fortyfoot
    • By Fortyfoot 28th May 17, 7:44 PM
    • 1,721 Posts
    • 887 Thanks
    Fortyfoot
    UK Mail are just as bad!

    Fortyfoot
    • unholyangel
    • By unholyangel 28th May 17, 10:00 PM
    • 10,953 Posts
    • 8,219 Thanks
    unholyangel
    Why not just not say anything?
    Either they will contact you and apologise or you will come into some free goods in 6 months or so.
    The addressee will complain they haven't received, then the ball is firmly in SEC. Someone Else's Court.

    (Note if this was a one off I wouldn't suggest it, but as it's a regular occurrence I think it's valid)
    Originally posted by robatwork
    The goods would never become OPs - although the OP would have a defence after 6 years of "statute barred".
    Money doesn't solve poverty.....it creates it.
    • Jules778
    • By Jules778 29th May 17, 1:40 PM
    • 2 Posts
    • 0 Thanks
    Jules778
    Speak to an agent
    One trick I found useful with UPS if you're struggling with the endless voice activated options on their phone system. Just keep saying "speak with an agent". You'll soon get put through to an actual human
    • Geoff1963
    • By Geoff1963 29th May 17, 11:18 PM
    • 586 Posts
    • 365 Thanks
    Geoff1963
    Is there any pattern to your address vs. the proper address ? Wrong number, wrong letter, wrong road name, wrong road name ending ( Road / Close / Crescent etc. ) ?
    A bigger / additional marking next to the letter box might help.

    I once lived on a main road, but my house address was on the side road.
    Many roads don't have a No.13, so if number 11 is very visible, the driver might guess that 2 along 15, but it is 17.
    Maybe it is the same driver, who having ( wrongly ) visited so many times, now ( wrongly ) knows the address he needs, so doesn't pay much attention.
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